Mac is increasingly very slow (Etre report included)
Hello, I've been having some major issues with my iMac becoming slower and slower by the day. I got the etre program to help out but I am not computer savvy. If anyone gets a free moment and decides to look over this to give me some suggestions I'd certainly appreciate it!! (I think I'm doing this correctly, if not just let me know)
Thanks so much
Will J
EtreCheck version: 4.3.4 (4D037)
Report generated: 2018-07-07 18:37:00
Download EtreCheck from https://etrecheck.com
Runtime: 4:36
Performance: Good
Problem: Computer is too slow
Major Issues:
Anything that appears on this list needs immediate attention.
No Time Machine backup - Time Machine backup not found.
More than one antivirus app - This machine has multiple antivirus apps installed.
Minor Issues:
These issues do not need immediate attention but they may indicate future problems.
32-bit Apps - This machine has 32-bits apps that may have problems in the future.
Abnormal shutdown - Your machine shut down abnormally.
Hardware Information:
iMac (21.5-inch, Late 2012)
iMac Model: iMac13,1
1 2.7 GHz Intel Core i5 (i5-3330S) CPU: 4-core
8 GB RAM - Upgradeable
BANK 0/DIMM0 - 4 GB DDR3 1600 ok
BANK 1/DIMM0 - 4 GB DDR3 1600 ok
Video Information:
NVIDIA GeForce GT 640M - VRAM: 512 MB
iMac 1920 x 1080
Drives:
disk0 - APPLE HDD HTS541010A9E662 1.00 TB (Mechanical)
Internal SATA 3 Gigabit Serial ATA
disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB
disk0s2 - Macintosh HD (Journaled HFS+) 999.35 GB
disk0s3 - Recovery HD (Journaled HFS+) [Recovery] 650 MB
Mounted Volumes:
disk0s2 - Macintosh HD 999.35 GB (707.23 GB free)
Journaled HFS+
Mount point: /
Network:
Interface en1: Wi-Fi
802.11 a/b/g/n
One IPv4 address
2 IPv6 addresses
Interface en0: Ethernet
Interface en7: iPad
Interface en5: iPhone
iCloud Quota: 59.36 GB available
System Software:
macOS High Sierra 10.13.5 (17F77)
Time since boot: About 2 hours
System Load: 4.07 (1 min ago) 7.67 (5 min ago) 6.70 (15 min ago)
Security:
| System | Status |
|---|---|
| Gatekeeper | Mac App Store and identified developers |
| System Integrity Protection | Enabled |
32-bit Applications:
5 32-bit apps
Kernel Extensions:
/Library/Extensions
[Loaded] Soundflower.kext (MATT INGALLS, 2.0b2 - SDK 10.10)
[Loaded] FileProtect.kext (Bitdefender SRL, 1.1 - SDK 10.12)
[Loaded] SelfProtect.kext (Bitdefender SRL, 1.2.11 - SDK 10.9)
[Loaded] TMProtection.kext (Bitdefender SRL, 5.0.0 - SDK 10.12)
/System/Library/Extensions
[Not Loaded] UsbEthernetGadget.kext (1.0.0d1)
System Launch Agents:
| [Not Loaded] | 8 Apple tasks |
| [Loaded] | 166 Apple tasks |
| [Running] | 118 Apple tasks |
| [Other] | One Apple task |
System Launch Daemons:
| [Not Loaded] | 34 Apple tasks |
| [Loaded] | 180 Apple tasks |
| [Running] | 121 Apple tasks |
| [Other] | One Apple task |
Launch Agents:
| [Loaded] | com.google.keystone.agent.plist (Google, Inc. - installed 2018-02-03) |
| [Running] | com.epson.scannermonitor.plist (Seiko Epson Corporation - installed 2018-02-21) |
| [Not Loaded] | com.adobe.GC.Invoker-1.0.plist (Adobe Systems, Inc. - installed 2018-06-01) |
| [Loaded] | com.epson.esua.launcher.plist (Seiko Epson Corporation - installed 2017-11-07) |
| [Running] | com.epson.eventmanager.agent.plist (Seiko Epson Corporation - installed 2018-02-22) |
| [Running] | com.epson.Epson_Low_Ink_Reminder.launcher.plist (Seiko Epson Corporation - installed 2018-02-07) |
| [Loaded] | com.epson.ecrp.launcher.plist (Seiko Epson Corporation - installed 2017-07-24) |
| [Running] | com.bitdefender.antivirusformac.plist (Bitdefender SRL - installed 2018-05-22) |
Launch Daemons:
| [Loaded] | com.malwarebytes.HelperTool.plist (Malwarebytes Corporation - installed 2017-03-30) |
| [Loaded] | com.adobe.fpsaud.plist (Adobe Systems, Inc. - installed 2018-06-01) |
| [Loaded] | com.bitdefender.upgrade.plist (Bitdefender SRL - installed 2018-05-22) |
| [Loaded] | com.adobe.agsservice.plist (Adobe Systems, Inc. - installed 2018-06-01) |
| [Running] | com.adobe.agmservice.plist (Adobe Systems, Inc. - installed 2018-06-01) |
| [Loaded] | com.google.keystone.daemon.plist (Google, Inc. - installed 2018-03-05) |
| [Running] | com.bitdefender.agent.plist (Bitdefender SRL - installed 2018-07-07) |
| [Loaded] | com.bitdefender.AuthHelperTool.plist (Bitdefender SRL - installed 2018-05-22) |
User Launch Agents:
| [Not Loaded] | com.adobe.GC.Invoker-1.0.plist (Adobe Systems, Inc. - installed 2018-06-01) |
User Login Items:
iTunesHelper Application (Apple - installed 2018-06-01)
(/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
Will Folder (?)
(/Users/***)
SpeechSynthesisServer Application (? - installed 2018-06-13)
(/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ SpeechSynthesis.framework/Versions/A/SpeechSynthesisServer.app)
Bitdefender VPN Helper SMLoginItem (Bitdefender SRL - installed 2018-07-07)
(/Library/Bitdefender/Central/Modules/com.bitdefender.vpn/Bitdefender VPN.app/Contents/Library/LoginItems/Bitdefender VPN Helper.app)
Internet Plug-ins:
WidevineMediaOptimizer: 6.0.0.12757 (installed 2014-06-09)
FlashPlayer-10.6: 30.0.0.113 (installed 2018-06-08)
QuickTime Plugin: 7.7.3 (installed 2018-06-13)
Flash Player: 30.0.0.113 (installed 2018-06-08)
CitrixICAClientPlugIn: 12.6.0 (installed 2017-06-19)
nplastpass: 4.1.2 (installed 2017-06-15)
PepperFlashPlayer: 30.0.0.113 (installed 2018-06-08)
Silverlight: 5.1.50709.0 (installed 2016-09-30)
DirectorShockwave: 12.1.3r153 (installed 2014-06-24)
JavaAppletPlugin: Java 8 Update 161 build 12 (installed 2018-04-04)
Safari Extensions:
| TrafficLight.safariextz - Bitdefender SRL - http://trafficlight.bitdefender.com/ (installed 2018-07-07) |
3rd Party Preference Panes:
Flash Player (installed 2018-06-01)
Java (installed 2018-04-04)
Time Machine:
Time Machine Not Configured!
Top Processes by CPU:
| Process (count) | Source | % of CPU | Location |
| sandboxd | Apple | 13 | |
| WindowServer | Apple | 5 | |
| kernel_task | Apple | 3 | |
| launchd | Apple | 1 | |
| AntivirusforMac (2) | Bitdefender SRL | 0 |
Top Processes by Memory:
| Process (count) | Source | RAM usage | Location |
| kernel_task | Apple | 961 MB | |
| mdworker (18) | Apple | 337 MB | |
| BDLDaemon | Bitdefender SRL | 209 MB | |
| mds_stores | Apple | 148 MB | |
| Finder (2) | Apple | 119 MB |
Top Processes by Network Use:
| Process | Source | Input | Output | Location |
| mDNSResponder | Apple | 915 KB | 99 KB | |
| cloudphotosd | Apple | 54 KB | 99 KB | |
| apsd | Apple | 31 KB | 61 KB | |
| netbiosd | Apple | 19 KB | 6 KB | |
| bdagentd | Bitdefender SRL | 7 KB | 3 KB |
Top Processes by Energy Use:
| Process (count) | Source | Energy (0-100) | Location |
| WindowServer | Apple | 3 | |
| cloudphotosd (2) | Apple | 0 | |
| Safari (2) | Apple | 0 | |
| launchservicesd | Apple | 0 | |
| AntivirusforMac (2) | Bitdefender SRL | 0 |
Virtual Memory Information:
| Available RAM | 3.46 GB |
| Free RAM | 818 MB |
| Used RAM | 4.54 GB |
| Cached files | 2.66 GB |
| Swap Used | 330 MB |
Software Installs (past 30 days):
| Name | Version | Install Date |
| Adobe Flash Player | 30.0.0.113 | 2018-06-08 |
| LastPass | 3.31.0 | 2018-06-08 |
| Adobe Pepper Flash Player | 30.0.0.113 | 2018-06-08 |
| Easy Photo Scan | 1.0.0 | 2018-06-18 |
| Memory Clean 2 | 1.7 | 2018-06-18 |
| Keynote | 8.0 | 2018-06-18 |
| Numbers | 5.0 | 2018-06-18 |
| Pages | 7.0 | 2018-06-18 |
| MRTConfigData | 1.35 | 2018-07-03 |
| Gatekeeper Configuration Data | 146 | 2018-07-03 |
| Bitdefender | 1.2.11.197 | 2018-07-07 |
| Bitdefender Antivirus for Mac | 0 | 2018-07-07 |
Diagnostics Information (past 7 days):
2018-07-07 18:32:54 VTEncoderXPCService Crash (4 times)
/System/Library/Frameworks/VideoToolbox.framework/Versions/A/XPCServices/VTEncod erXPCService.xpc/Contents/MacOS/VTEncoderXPCService
API MISUSE: Over-release of an object |
2018-07-07 16:59:08 EPSON Scan.app CPU
/Applications/Epson Software/EPSON Scan.app
2018-07-07 16:12:46 EPSON Software Updater.app Hang
/Applications/Epson Software/EPSON Software Updater.app
2018-07-07 15:57:23 Last Shutdown Cause: 3 - Hard shutdown
End of report
iMac (21.5-inch, Late 2012), macOS High Sierra (10.13.5)
