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mail app quits when Gmail is an active account

When I have my Gmail account active on my MacBook Pro, the mail app quits. This started about a month ago and prior to that, I did not experience any trouble with my Gmail account. I opened a trouble ticket with Apple and the last thing I heard from them is that the Apple mail app and Google's Gmail do not like to interact with each other. Now the only way I can get my Gmail is through a web browser. Any ideas?

MacBook Pro with Retina display, mocOS 10.13.5

Posted on Jul 11, 2018 5:45 AM

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20 replies

Jul 13, 2018 7:56 PM in response to dcwong504

You can try this.


Do a backup, preferably 2 on 2 separate drives.


Quit Mail.


Go to Finder and select your user/home folder. With that Finder window as the front window, either select Finder/View/Show View options or go command - J. When the View options opens, check ’Show Library Folder’. That should make your user library folder visible in your user/home folder. Go to Library/Containers/com.apple.mail. Move the folder com.apple.mail to your desktop. You must move the entire folder, not just the contents.


Restart, re-launch Mail and test. If the problem is solved, recreate any required Mail settings and import any emails you want to save from the folder on the desktop. You can then put the folder in the Trash. If the problem remains, return the folder to where you got it replacing the one that is there.


If that doesn’t solve it repeat the above using Containers/com.apple.MailServiceAgent.

Information learned from Linc Davis. Thanks to leonie for some information contained in this.


Mail crashing


Crashes/quits unexpectedly

Jul 14, 2018 7:00 AM in response to dcwong504

Try setting up another admin user account to see if the same problem continues. Please post back on whether or not this worked. Also try the Safe Mode. Please post back on whether or not this worked.


Isolating an issue by using another user account


Safe Mode - About


Safe Mode Startup – El Capitan. also Sierra


If it works in the Safe Mode, try running this program when booted normally and then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor. Please use copy and paste as screen shots can be hard to read. Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste into a reply. This will show what is running on your computer. No personal information is shown.

Etrecheck – System Information

mail app quits when Gmail is an active account

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