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iPhone keeps asking for Exchange account password

Hi everyone it seems like a lot of people have had this issue am I right?

Well I solved it so I wanted to share what worked for me: to summarize set it up as an "other" account and in IMAP host enter "outlook.office365.com" and in SMTP enter "smtp.office365.com"


I've added steps below on how do it for those that need need further instruction.


Delete the mail account from your phone

  • Go back into your settings and add account
  • Add it as "other", then click "add mail account"
  • Enter in your name email, password, and whatever nickname you'd like to give it
  • under IMAP incoming mail server for host name "outlook.office365.com" then of course your email and password
  • under outgoing mail servers "smtp.office365.com", I left the username and password there blank since it says optional
  • Save and done!


This worked for me, hope this helps 🙂



​[Re-Titled by Moderator]

mail, exchange, outlook, password

Posted on Jul 12, 2018 10:33 AM

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Posted on Jul 12, 2018 8:18 PM

Also note that when trying to send emails it may not work, to fix this where it says “optional” under username and password on smtp just enter your email address and password. Should fix sending issues :)

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iPhone keeps asking for Exchange account password

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