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Screen freezes for a few seconds

Hello,


a few days ago, I began to notice my mac is getting issues with completely freezing up for a few seconds. The screen is completely stationary, the cursor isn't moving and the clock's seconds do not count forwards. Audio is still continuing to run fine. No particular action on my part is prompting this behavior, it just completely randomly freezes up.


I ran the console in the background to see if there are consistent messages that appear whenever these freeze-ups occur. I finally found them, apparently there is some issue with the intel integrated graphics:


fault 10:14:07.579724 +0200 kernel virtual IOReturn IOAccelEventMachine2::waitForStamp(int32_t, stamp_t, stamp_t *): initial wait for 1 second expired. Continue wait for 4 seconds. stamp 804926 (gpu_stamp=804925)
fault 10:14:11.580622 +0200 kernel virtual IOReturn IOAccelEventMachine2::waitForStamp(int32_t, stamp_t, stamp_t *): timeout waiting for IntelAccelerator stamp 804926 (gpu_stamp=804925)
fault 10:14:11.580639 +0200 kernel void IOAccelEventMachine2::handleFinishChannelRestart(IOReturn, int32_t, uint32_t) - Setting restart type to 4
fault 10:14:11.580643 +0200 kernel void IOAccelEventMachine2::handleFinishChannelRestart(IOReturn, int32_t, uint32_t): GPURestartDequeued stampIdx=4 type=4 fromWhere=1 waitingOnIdx=4
fault 10:14:11.580692 +0200 kernel void IOAccelEventMachine2::restart_channel(): GPURestartSkipped stampIdx=4 type=4
fault 10:14:11.580695 +0200 kernel void IOAccelEventMachine2::restart_channel(): no channel associated with stamp_idx 4 (type 4)
fault 10:14:12.642643 +0200 kernel virtual IOReturn IOAccelEventMachine2::waitForStamp(int32_t, stamp_t, stamp_t *): initial wait for 1 second expired. Continue wait for 4 seconds. stamp 804927 (gpu_stamp=804926)
fault 10:14:16.642803 +0200 kernel virtual IOReturn IOAccelEventMachine2::waitForStamp(int32_t, stamp_t, stamp_t *): timeout waiting for IntelAccelerator stamp 804927 (gpu_stamp=804926)
fault 10:14:16.642817 +0200 kernel void IOAccelEventMachine2::handleFinishChannelRestart(IOReturn, int32_t, uint32_t) - Setting restart type to 4
fault 10:14:16.642821 +0200 kernel void IOAccelEventMachine2::handleFinishChannelRestart(IOReturn, int32_t, uint32_t): GPURestartDequeued stampIdx=4 type=4 fromWhere=1 waitingOnIdx=4
fault 10:14:16.642869 +0200 kernel void IOAccelEventMachine2::restart_channel(): GPURestartSkipped stampIdx=4 type=4
fault 10:14:16.642872 +0200 kernel void IOAccelEventMachine2::restart_channel(): no channel associated with stamp_idx 4 (type 4)


Model Name:MacBook Pro
Model Identifier:MacBookPro11,4
Processor Name:Intel Core i7
Processor Speed:2.2 GHz
Number of Processors:1
Total Number of Cores:4
L2 Cache (per Core):256 KB
L3 Cache:6 MB
Memory:16 GB
Boot ROM Version:MBP114.0183.B00


System Version:macOS 10.13.5 (17F77)
Kernel Version:Darwin 17.6.0


I was wondering if someone else has similar issues and if there are potential fixes out there. These hangs are very annoying and completely random. Also, I don't remember installing some particular piece of software before this issue started occurring, so I'm stumped as to what has changed. Could this be a hardware issue?

MacBook Pro with Retina display, macOS High Sierra (10.13.5)

Posted on Jul 13, 2018 1:27 AM

Reply
257 replies

Sep 4, 2018 10:07 AM in response to NachbarsKatze

Same problem here, it happens multiple times a day.

Console report from a few days ago:

User uploaded file


My device:


Modelo: MacBook Pro


Identificador de modelo: MacBookPro11,4


Nome do processador: Intel Core i7


Velocidade do processador: 2,2 GHz


Número de processadores: 1


Número total de núcleos: 4


Cache L2 (por núcleo): 256 KB


Cache L3: 6 MB


Memória: 16 GB


Versão da ROM de arranque: MBP114.0184.B00

Oct 21, 2018 1:10 PM in response to pjkelnhofer

Dear Apple,


Please assist in resolving the ongoing "virtual IOReturn IOAccelEventMachine2/void IOAccelEventMachine2" issue. There are 2-3 years and multiple user reports on this issue and not a single helpful response from corporate. This is not an isolated issue and there are exact and repeated Console output messages for your team to examine. This issue is so frustrating because there is no pattern to its occurrence. There is no sequence of user events/inputs that seem to trigger this issue. There is no specific application running that seems to trigger this issue. There is no timeframe that seems to trigger this issue.


There does appear to be a hardware configuration most at risk:


Model Name:MacBook Pro
Model Identifier:MacBookPro11,4
Processor Name:Intel Core i7
Processor Speed:2.2 GHz
Number of Processors:1
Total Number of Cores:4
L2 Cache (per Core):256 KB
L3 Cache:6 MB
Memory:16 GB
Boot ROM Version:187.0.0.0.0
SMC Version (system):

2.29f24

Here is the Console output for reference:

fault15:51:26.592194 -0400kernelvirtual IOReturn IOAccelEventMachine2::waitForStamp(int32_t, stamp_t, stamp_t *): initial wait for 1 second expired. Continue wait for 4 seconds. stamp 629803 (gpu_stamp=629802)
fault15:51:30.593163 -0400kernelvirtual IOReturn IOAccelEventMachine2::waitForStamp(int32_t, stamp_t, stamp_t *): timeout waiting for IntelAccelerator stamp 629803 (gpu_stamp=629802)
fault15:51:30.593181 -0400kernelvoid IOAccelEventMachine2::handleFinishChannelRestart(IOReturn, int32_t, uint32_t) - Setting restart type to 4
fault15:51:30.593185 -0400kernelvoid IOAccelEventMachine2::handleFinishChannelRestart(IOReturn, int32_t, uint32_t): GPURestartDequeued stampIdx=4 type=4 fromWhere=1 waitingOnIdx=4
fault15:51:30.593237 -0400kernelvoid IOAccelEventMachine2::restart_channel(): GPURestartSkipped stampIdx=4 type=4
fault15:51:30.593240 -0400kernelvoid IOAccelEventMachine2::restart_channel(): no channel associated with stamp_idx 4 (type 4)

Model Name: M

There are multiple users with the same issue and you are welcome to contact me directly for further input.

Thank you

Nov 22, 2018 5:48 AM in response to NachbarsKatze

Hello NachbarsKatze,

I get the same errors, will you say please, did you find a solution to this problem?

Thank you!


2:42PM

* virtual IOReturn IOAccelEventMachine2::waitForStamp(int32_t, stamp_t, stamp_t *): initial wait for 1 second expired. Continue wait for 4 seconds. stamp 141114 (gpu_stamp=141113)

* virtual IOReturn IOAccelEventMachine2::waitForStamp(int32_t, stamp_t, stamp_t *): timeout waiting for IntelAccelerator stamp 141114 (gpu_stamp=141113)

* void IOAccelEventMachine2::handleFinishChannelRestart(IOReturn, int32_t, uint32_t) - Setting restart type to 4

* void IOAccelEventMachine2::handleFinishChannelRestart(IOReturn, int32_t, uint32_t): GPURestartDequeued stampIdx=4 type=4 fromWhere=1 waitingOnIdx=4

* void IOAccelEventMachine2::restart_channel(): GPURestartSkipped stampIdx=4 type=4

* void IOAccelEventMachine2::restart_channel(): no channel associated with stamp_idx 4 (type 4)


2:45PM

* Trying to grab power assertion while we already have one

* void IOAccelEventMachine2::handleFinishChannelRestart(IOReturn, int32_t, uint32_t) - Setting restart type to 4

* void IOAccelEventMachine2::handleFinishChannelRestart(IOReturn, int32_t, uint32_t): GPURestartDequeued stampIdx=4 type=4 fromWhere=1 waitingOnIdx=4

* void IOAccelEventMachine2::restart_channel(): GPURestartSkipped stampIdx=4 type=4

* void IOAccelEventMachine2::restart_channel(): no channel associated with stamp_idx 4 (type 4)


2:55PM

* virtual IOReturn IOAccelEventMachine2::waitForStamp(int32_t, stamp_t, stamp_t *): timeout waiting for IntelAccelerator stamp 155547 (gpu_stamp=155546)

* void IOAccelEventMachine2::handleFinishChannelRestart(IOReturn, int32_t, uint32_t) - Setting restart type to 4

* void IOAccelEventMachine2::handleFinishChannelRestart(IOReturn, int32_t, uint32_t): GPURestartDequeued stampIdx=4 type=4 fromWhere=1 waitingOnIdx=4

* void IOAccelEventMachine2::restart_channel(): GPURestartSkipped stampIdx=4 type=4

* void IOAccelEventMachine2::restart_channel(): no channel associated with stamp_idx 4 (type 4)


3:00PM

* virtual IOReturn IOAccelEventMachine2::waitForStamp(int32_t, stamp_t, stamp_t *): timeout waiting for IntelAccelerator stamp 162748 (gpu_stamp=162747)

* void IOAccelEventMachine2::handleFinishChannelRestart(IOReturn, int32_t, uint32_t) - Setting restart type to 4

* void IOAccelEventMachine2::handleFinishChannelRestart(IOReturn, int32_t, uint32_t): GPURestartDequeued stampIdx=4 type=4 fromWhere=1 waitingOnIdx=4

* void IOAccelEventMachine2::restart_channel(): GPURestartSkipped stampIdx=4 type=4

* void IOAccelEventMachine2::restart_channel(): no channel associated with stamp_idx 4 (type 4)


User uploaded file

Jul 16, 2018 9:48 AM in response to NachbarsKatze

Hello NachbarsKatze,

I understand that you are having an issue with your Mac freezing up. I use my Mac a lot and know how important it is to have your device working the way you expect, and I'm here to help.

Here is a resource that can help you:

How to reset the System Management Controller (SMC) on your Mac

Please let us know if you are still having issues after reviewing the link.

Have a great day!

May 31, 2019 10:21 AM in response to bcichowlas

Unfortunately I am 10.14.5 and I still get the screen freeze and "IOAccelEventMachine2" errors. I feel stuck because a future updated Mac OS "may" fix the issue and according to https://www.apple.com/shop/trade-in my MBP doesn't even qualify for a store credit, only recycle value. I really don't want to give up this model with the mag-safe, USB ports, and SD Card slot all built in. I'm glad to hear that hmorneau received a non "IOAccelEventMachine2" error machine on eBay, but that seems like a risky proposition to me.

Aug 7, 2018 12:45 AM in response to terence1957

If you want to be sure whether or not you are having the same issue as we have, you can check the console messages.

  • open Console.app
  • click on "Errors and Faults" to filter for errors and faults
  • in the search bar in the top right, write "kernel" after the error and fault search filters to filter for kernel messages
  • remove "Message type Error" from the search bar. Now you are only getting the kernel fault messages.
  • Minimize the Console window and let it sit in the background. If your screen freezes for a short while and you see the same kernel fault messages as in my original post, we are having the same issue

Jul 18, 2018 11:55 AM in response to NachbarsKatze

I'm also seeing the same behavior. I'm also seeing similar items in my console.app whenever the system hangs


fault12:51:02.037487 -0600kernelvirtual IOReturn IOAccelEventMachine2::waitForStamp(int32_t, stamp_t, stamp_t *): timeout waiting for IntelAccelerator stamp 207378 (gpu_stamp=207377)
fault12:51:02.037520 -0600kernelvoid IOAccelEventMachine2::handleFinishChannelRestart(IOReturn, int32_t, uint32_t) - Setting restart type to 4
fault12:51:02.037542 -0600kernelvoid IOAccelEventMachine2::handleFinishChannelRestart(IOReturn, int32_t, uint32_t): GPURestartDequeued stampIdx=4 type=4 fromWhere=1 waitingOnIdx=4
fault12:51:02.037611 -0600kernelvoid IOAccelEventMachine2::restart_channel(): GPURestartSkipped stampIdx=4 type=4
fault12:51:02.037618 -0600kernelvoid IOAccelEventMachine2::restart_channel(): no channel associated with stamp_idx 4 (type 4)
fault12:51:03.042662 -0600kernelvirtual IOReturn IOAccelEventMachine2::waitForStamp(int32_t, stamp_t, stamp_t *): initial wait for 1 second expired. Continue wait for 4 seconds. stamp 207379 (gpu_stamp=207378)
error12:51:05.217596 -0600Safarinw_connection_get_connected_socket 3262 Connection has no connected handler
error12:51:05.217781 -0600SafariTCP Conn 0x608000b61380 Failed : error 0:61 [61]
fault12:51:07.043629 -0600kernelvirtual IOReturn IOAccelEventMachine2::waitForStamp(int32_t, stamp_t, stamp_t *): timeout waiting for IntelAccelerator stamp 207379 (gpu_stamp=207378)
fault12:51:07.043647 -0600kernelvoid IOAccelEventMachine2::handleFinishChannelRestart(IOReturn, int32_t, uint32_t) - Setting restart type to 4
fault12:51:07.043651 -0600kernelvoid IOAccelEventMachine2::handleFinishChannelRestart(IOReturn, int32_t, uint32_t): GPURestartDequeued stampIdx=4 type=4 fromWhere=1 waitingOnIdx=4
fault12:51:07.043703 -0600kernelvoid IOAccelEventMachine2::restart_channel(): GPURestartSkipped stampIdx=4 type=4
fault12:51:07.043706 -0600kernelvoid IOAccelEventMachine2::restart_channel(): no channel associated with stamp_idx 4 (type 4)

Jul 18, 2018 3:18 PM in response to jeremy_v

Thank you for the reply!


First of all, simply re-booting (which I hadn't done for over a week) solved the issue temporarily for about two days, but it re-appeared again today. This is odd, I am used to only needing to re-boot for a system update. Speaking of which, I'll update to 10.13.6, maybe this is a known issue that has silently been fixed...

Searching for my issue online suggested that this could have something to do with kernel extensions from VirtualBox, so I unloaded them, but that didn't solve anything.

Aug 6, 2018 1:50 PM in response to Xcoder

I recently got the 2018 15" i7 MacBook Pro. It has worked without any hitches for the last couple of weeks. Today while browsing in Chome the screen froze in a kind of multicoloured zig-zag pattern. There was no key or mouse response so I had to reboot from the boot button. Everything looks normal again. That's all I can report (I'm not tech savvy) but I'm now apprehensive for the next "incident".

Aug 6, 2018 3:01 PM in response to terence1957

That actually sounds like you are having a hardware issue, possibly defective graphics card (you have dedicated graphics, right?).

There is no pattern in my freezes and I don’t have to force reboot. My iMac used to do what you describe and it fried its graphics card. Back up your data ASAP! There is no way to recover data from these new MacBooks if the logic board fails!


By the way, I believe setting the screen resolution back to native (rather than scaled) solved the issue, at least I didn’t have freeze ups for a while. Still needs some A/B testing to be sure. Does anyone else in the thread who has the same Console messages have their screen set to a scaled resolution setting?

Aug 6, 2018 3:19 PM in response to NachbarsKatze

NachbarsKatzeThanks - I was concerned it might be a hardware issue. And, yes, all the 15" models have dedicated GPUs. Trouble is if this problem is intermittent it is impossible to demonstrate and get a replacement (it is beyond the 14-day return policy). If I had been thinking straight at the time I should have just taken a photo of the screen as evidence. I'll do that if it happens again. All my Final Cut Pro video stuff (that's all I basically do on this machine) I keep on external drives, so no concern about data loss if this thing goes belly-up.

Screen freezes for a few seconds

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