Cannot get verification code on dead phone
our old iPhone died and we are trying to set up a new iPhone. However the verification code is being sent to the dead phone.
iPhone 8, iOS 11.4.1
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User profile for user:
MoonJ.
User level:
Community Specialist
Hey, Karen!
If I understand your post here in the Apple Support Communities, you're having trouble setting up a new iPhone because you can't get the verification code to sign in with your Apple ID. I'm happy to help!
Based on what you've described, I would recommend the following steps from If you can't sign in with two-step verification using your Apple ID - Apple Support :
Have a great day.
If I understand your post here in the Apple Support Communities, you're having trouble setting up a new iPhone because you can't get the verification code to sign in with your Apple ID. I'm happy to help!
Based on what you've described, I would recommend the following steps from If you can't sign in with two-step verification using your Apple ID - Apple Support :
If you lost the trusted device or phone number associated with your Apple ID
As long as you still have your Recovery Key and remember your Apple ID password, you can sign in and add a new trusted device or phone number to your account. You can also remove any devices you may have lost, sold, or given away.
- Go to your Apple ID account page and enter your Apple ID and password.
- On the Verify Your Identity screen, select "Can’t access your trusted devices?"
- In the pop-up window, enter your Recovery Key.
- Go to the Security section and click Edit.
Remove the device you no longer wish to use to verify your identity. If you have additional devices with Find My iPhone enabled, you can verify them as trusted devices. You can also add additional trusted phone numbers.
Have a great day.