Installation failed: Can't install the software

I had this issue which caused my iphone to continuously connecting and disconnecting from the mac.

Finally apple support find a way to solve it :

After creating a new user, when connecting the iphone on the new user session, the problem was not reproduced.

We tried also to install a previous version of itunes but mac wouldn't allow us.

Finally this is what fixed the issue :

• go to finder
• choose go on the top left and select go to folder
• type the following : /System/Library/PrivateFrameworks/MobileDevice.framework/Versions/Current/Resour ces/MobileDeviceUpdater
• Go inside the package called MobileDeviceUpdater
• Under the Mac OS folder you should see this :

then execute this unix executable. You should see some message about an update.

I did this when the phone was connected to itunes.

After that, when reconnecting the iphone, the pb was fixed.

Thanks

Romain

I have an iPhone 7+ which is running iOS 11.4.1

I have a MacBook Pro (Late 2013) running High Sierra 10.13.6

iTunes is version 12.8

I am receiving the same error message as well as the notification the software is not available on server.

I have the same problem. iPhone 6S, iOS 11.4.1 and IMac with OS10.13.6.

Occasionally, iTunes on the iMac will recognize my iPhone, and sync with it. But it never gives me the option to add photos or to add tunes, albums or playlists from iTunes.

In contrast, Photos has no problem recognizing my iPhone and downloading photos from it. this makes me think it is a problem with iTunes software.

Same issue here and, I had a support technician with me, on chat, when it happened. I was trying to perform an action with my iPad. Same situation and, the support technician couldn't do anything about it. Pretty sad situation when you can't even get a technician who can fix a problem.

I have the same problem. iOS is updated, itunes is updated, my phone jack is clean and charging via USB works if it's plugged into the wall or if I switch operating systems (e.g. to linux). This appears to be a mac problem and the prompt saying to download software, then failing to do so, only makes it more frustrating.

I started getting this message when I switched t a new lightning cable. The connection to from my iMac to my iPhone X and 8 would pop on and off and I would get the message to install new software which would fail to install. I switched lightning cables again and the connection problems stopped and no more message to install new software.

Hello,

I've got the same problem since a few months, since I updated to High Sierra. I've updated last week to Mojave, and the issue was still there.

I've tried changing the cable to an official one, then to a licensed one, then I replaced my iPhone 7 with a new iPhone X, then I upgraded the OS to Mojave. Nothing worked.

The other day I did a search in google again, and I found a post speaking about an issue with Xcode. The post suggested as a solution to download Xcode and open it. The first time Xcode is run, it asks to install some components, and some if them are related to iOS. Actually, if iTunes is opened at the time of run Xcode for the first time, installing those support components will close and reopen iTunes.

Since I did so, I haven't had the issue anymore. I hope this helps!

I get the following when I try to connect my iphone x 11.4.1 to my mac 10.13.6

Using another cable (Apple brand) instead of the other one I was using, seems to have resolved this issue for me.

What didn't work:

• Unplugging the third party Thunderbolt cable from a USB hub, and running it to the back of the iMac instead.
• Syncing time/date settings (they were already set to automatic).
• Software update (everything was already up to date).

Other notes:

• I was not using a beta version of iOS or macOS Mojave.
• Charging the iPhone and syncing photos from the phone in the Photos app worked. But every time I plugged in my iPhone, I would get the series of prompts and errors that the OP had (saying I needed to update the iPhone driver, but then saying it could not be downloaded).

**FIXED MY PROBLEM**

I have a MacBook Pro macOS Mojave version 10.14.2, iTunes version 12.9.2.5, iPad Air 2 iOS version 12.1.1, all UTD.

• I tried signing out of my iTunes account and signing back in. Did not work.
• I downloaded Xcode through the Apple App Store and started it. Did not work.
• I updated my date/time on the computer. Did not work.
• I attached my iPad to my MacBook using multiple different USB cables, both official Apple and Apple approved. Did not work.
• I attached my iPad to a USB cable to an unpowered 4-port USB hub, which is then attached via USB to my MacBook. This DID work. However, my iPad will not charge via this link. BUT now I can at least back up and sync my iPad.

Solution Here (I have fixed the issue)

• If your iMessage is working fine jump to step 4.

1. First check if your FaceTime/iMessage is working. (if its not then probably your account has been temporarily banded) DON'T PANIC !
2. Call Apple Support (Skype Online Free +18002752273) wait them to verify its you (Take around 10-20min voice-voice call, be patience because its the only solution)
3. After unblocked (you will be able to sign in to your FaceTime and iMessage)
4. Now Sign out (iCloud) from your Mac and Phone (other devices) and SignIn Again.
5. Thank me later. Enjoy !

1. Sign out and sign in into your iCloud in your phone.
2. May be thats bug just do not update from iTunes, go to phone software update.

And if your iMessage & FaceTime throws error in Sigin (See my answer somewhere in previous reply)

Fix 1:

The version of the iOS device may got expired. Check whether both the device are up to date. If not then update the device with latest version and try to sync the device.

• Go to Settings > General > Software Update.

If you still face the issue then follow next fix.

Fix 2:

It may cause due to the date an time mismatch of your device which you want to sync up.

https://techmazza.com/installation-failed-cant-install-the-software-because-currently-not-available-ios/

Exact same issue here. Very frustrated because I have a brand new XS max with the latest software (did an update right out of the box — IOS 12.1.2) and updated to Mojave 10.14.2 the very same night and it still won’t recognize my phone! Read some other comments about changing to an Original Apple Lightening cable (I was using a longer after-market one) and it immediately recognized my phone and started backing up! Who would’ve thought something that simple could be the fix. I was about to lug my IMac to the nearest store 40 miles away. Thanks everyone!