Need to know how i can ping an ip address to check the availability of an address for my Playstation 4

According to my isp "Spectrum" i asked them to open certain ports that the PS4 needs to use, they will not support this and i need to use a static ip

here is what i need to do on a mac, the example shown is done with windows.

This is what Sony says to get the PS4 to work, the problem is after using the playstation for 20 mins or so

you can no longer accesses the playstation store or launch a game that is in your library.

it will just sit on the accessing screen no error message the screen does not freeze and i'm not the only one i have sent my ps4 in for repair 4 times and the problem is still there they say i need to contact my isp

they do not support port forwarding and they do not offer static ip to consumers.

There is not enough time or space to fully explain what i have had to deal with for over a year

My isp does not help at all Sony will not help "it's your isp"

the part that is in red below is what should be done in the router but there are things that can't be done so the bottom part you set up via the playstation console.

Static IP Address for PS4

You may need to assign a permanent IP address to your PlayStation 4 in order to get a NAT Type 2 connection. Assigning a permanent IP address to your PlayStation 4 ensures that your console always has the same internal IP address even after it is rebooted. Some routers allow you to manually assign an IP address, so you should check to see if that is an option in your router. If your router does not allow manual assignments, you can set up a static IP address in your PlayStation 4 console.

This guide is divided in to two parts. You should follow it from top to bottom.

How to Manually Assign a Static IP Address to Your PS4 in Your Router

In your router, look for a way to manually assign an IP address. Not all routers support this. This process will differ depending on the specific router that you have. If you find this feature in your router, simply assign a permanent IP address to your PlayStation 4 (in your router) and no changes are required in your PS4 console. Your router will take care of always assigning your PS4 the same internal IP address which will function the same as a static IP.

If you have a router that does not allow you to manually assign IP addresses, you will need to set up a static IP address within your PS4 console.

Follow these steps to assign an IP address in your router:

1. You can try to permanently assign your PS4 to the IP address that it is currently using. To find the IP address, power up your PS4 console and follow these steps:

In the PlayStation 4 main menu select Settings

Select Network

Select View Connection Status.

You should see the IP address listed.

Write down the IP address and also the MAC address of your PS4. You should also write down your router's IP address which is listed as Default Gateway.

2. Login to your router (through your computer) and permanently assign your PlayStation 4 to the IP address you found in step 1. For help logging in to your router visit our login guides.

Here is an example of a router that allows you to manually assign IP addresses.

In this Asus router, there is a box to type the IP address into and then a drop down menu for the MAC address. Use the numbers that you wrote down in step 1 of this guide. In this example, after typing in the addresses there is an "Add" button to click

.Some routers do not allow you to assign IP addresses within the DHCP range of the router (the range of addresses that your router automatically assigns to devices on your network.) If this is the case with your router, you will need to choose an IP address to assign that is outside the DHCP range of your router. See steps 2 through 4 of the following guide ("How to set-up a static IP address in your PlayStation 4 console") for help with choosing an IP address that is outside your router's DHCP range.

3. After you have assigned your PlayStation 4 to a specific IP address, test the connection from your PS4 console to make sure it is working. To test the connection:

• In the PS4 from the main menu, select Settings
• Select Network
• Select Test Internet Connection. Wait while the test runs.

• When your connection is working properly you should see "Internet Connection Successful."

4. Forwarding ports, or opening ports, in your router points all traffic coming in on certain ports to a specific internal IP address. To get a connection with NAT Type 2, you will want to forward the following ports to the IP address of your PS4:

• TCP: 80, 443, 1935, 3478-3480
• UDP: 3478-3479

For help with forwarding ports you can visit these port forwarding guides.

5. After you have assigned a permanent IP address to your PS4 console and forwarded the correct ports in your router, you can test your internet connection. To test the connection from the PS4 console:

• In the PS4 main menu, select Settings
• Select Network
• Select Test Internet Connection. Wait while the test runs.

This a common networking problem that can be quite difficult to solve. Your connection should now be set at NAT Type 2. Good job making it through the guide and optimizing your network.

If you are not able to get a NAT Type 2 connection, check to see that you have entered in the correct information. Double check the data that you entered for the IP address and MAC address.

If you are still having difficulty getting a NAT Type 2 connection, check to see that your network is set up properly. You may have more than one router on your network. To determine if there is more than one router on your network you can run our free Router Detector software. It is important to only have one router on your network otherwise it is difficult to configure your network without running into problems.

How to Setup a Static IP Address in Your PS4

If you have a router that does not allow you to manually assign internal IP addresses, follow these instructions to set up a static IP address in your PlayStation 4 console:

1. Find out what IP address, subnet mask, gateway, and DNS settings your PS4 console is currently using. To find this info:

In the PS4 main menu, select Settings

Select Network

Select View Connection Status

Write down your IP address, subnet mask, default gateway, primary DNS and secondary DNS settings. You will need to enter these numbers into your console later.

2. Next, login to your router (through your computer).

• To access your router, type your router's IP address into your browser. You should be able to find your router's IP address in the list of settings that you wrote down for step 1 of this guide. Your router is listed as your Default Gateway.
• For help logging-in to your router visit our login guides.
• Find the DHCP range your router uses. The DHCP range is the group of numbers that your router uses to assign internal IP addresses to devices on your network.

Here is a screenshot of a Linksys router. The DHCP range is circled in red.

3. You will need to pick a number between 2 and 254 that is outside of your router's DHCP range to assign to your PS4.

In the example above, this Linksys router uses the range 100-149 to assign IP addresses to devices on the internal network. I chose to assign my PS4 to 31. The IP address that I assigned to my PS4 is 192.168.0.31. (Be sure to use the first three numbers that are in your router's IP address, also known as gateway.) Here are a few more examples for you:

• If your router's DHCP range is 200-254 you could choose a number between 2 and 50 to try.
• If your router uses 50-200, you could try a number between 2 and 49.

4. To find out if this number is available ping the address using the Windows Command Prompt.

To open the Command Prompt:

• Click on the Windows Start menu
• Type cmd into the dialog box (in the Windows start menu)

Then click on cmd.exe (which should be listed over the dialog box). A black window with white text should open.

To check whether or not the IP address is available for you to assign:

• Type ping
• Hit the space bar
• Then type in the IP address you want to check. Hit Enter.

If you ping an address and do not receive a reply, then the IP address is available for you to assign. (See example above.) If you do receive a reply then that IP address is in use and you will have to try a different one. Below is an example showing an address that is already in use.

5. Next, go to your PS4 console to set the internal IP address to the number you have chosen.

• From the main menu, choose Settings
• select Network
• select Set Up Internet Connection

Choose Wifi or LAN Cable depending on how your local network is set up.

On the screen titled "How do you want to set up the Internet connection?," choose Custom

On the IP Address Settings screen, choose Manual

Select IP Address

Enter the number that you have chosen for the IP address. Select Done

• Select Subnet Mask. Enter the number from the list of settings you wrote down for step 1 of this guide. Select Done
• Select Default Gateway, enter your router's IP address. Select Done
• Select Primary DNS, enter the number from the list you wrote down for step 1. Select Done
• Select Secondary DNS, enter the number step 1. Select Done
• Select Next

On the MTU Settings screen, choose Automatic

On the Proxy Server screen, choose Do Not Use

Select Test Internet Connection. Wait while the connection is tested.

Your PS4 should now have a static IP address. If you are having problems, make sure that you have entered in the correct information. To double check your numbers, from the main menu of your PS4, select Settings, Network, View Connection Status.

6. Forwarding ports, or opening ports, in your router points all traffic coming in on certain ports to a specific internal IP address. To get a connection with NAT Type 2, you will want to forward the following ports (in your router) to the IP address of your PS4:

• TCP: 80, 443, 1935, 3478-3480
• UDP: 3478-3479

For help with port forwarding you can visit our port forwarding guides.

7. After you have assigned a permanent IP address to your PS4 console and forwarded the correct ports in your router, you can test your network connection. To test the connection from the PS4:

• In the main menu of your PS4, select Settings
• Select Network
• Select Test Internet Connection

Your console should now have a NAT Type 2 connection. This a common networking problem that can be quite difficult to solve. Good job making it through the guide and optimizing your network.

If you are not able to get a connection with NAT Type 2, check to see that you have entered in the correct information. Double check the data that you entered for the IP address, subnet mask, gateway, and DNS addresses.

If you are still having difficulty getting a NAT Type 2 connection, check to see that your network is set up properly. You may have more than one router on your network. To determine if there is more than one router on your network you can run our free Router Detector software. It is important to only have one router on your network otherwise it is difficult to configure your network without running into problems.

http://setuprouter.com

Hi Phil0124

I really appreciate your help

My isp will not help i have called Sony and have asked to talk to a technician and was told that is no possible "they don't do that or are in a different division, or calls cannot be transferred to them, i even asked the supervisor to have a technician call me, all were met with some kind of (BS)"

As far as your last reply i live in Hawaii so there are really only 2 isp's that offer anything close to meeting my needs.

There is no way i can find someone or someway to try your suggestion.

In addition i only use ethernet to my ps4, my computer uses wifi and when i run a speed check my d/l speed is 300mbps.

Charter Spectrum witch is my current isp, or Hawaiian Telcom but to get close to the same speed is only available via fiber optic and after checking with other people and customer comments average overall rating 2.7 stars.

I want to continue to keep in touch with you, if don't mind since your the only person with knowledge in this area.

DHCP stands for Dynamic Host Control Protocol. It does one thing for you. It assigns an ip address, subnet, and gateway to each computer on your local area network. If you don't know the terms I just referred to you can visit our help page. I'll try to briefly go over what an ip address is here, because you need to understand that term to understand dhcp. You don't really have to understand what a subnet or gateway is to understand dhcp. It is enough to know that the subnet and gateway can be handed out via dhcp.

An IP Address is a unique number given to every computer on a network. Once again I say unique, because two computers on the same network can not have the same IP address. The ip address generally takes for form of four 0 through 255 numbers which are separated by periods. A common ip address would be 192.168.1.2.

Every time a computer is turned on it contacts the dhcp server to request an ip address, subnet and gateway. The dhcp server generally provides the next available ip address. This is more important than it sounds. The order in which the computers are turned on effect which computer gets which ip address. One day you turn computer A on first and it gets the 192.168.1.2 ip address. The next day you turn computer A is turned on second and it gets a 192.168.1.3 ip address. Port Forwarding forwards a port to a certain ip address. If that IP address changed, then that port forwarding configuration would not be setup properly. One day your port forwarding configuration would work. The day it might not. In order to avoid this problem, we need to setup a static ip address on the computer that the ports are going to be forwarded to.

I want to keep my posts small as i can.

I believe that there must be a way to talk to a tech at Sony and have them guide me to setting things up.

I just don't know how to get to a tech short of threatening them.

I will leave you with an article from port forwarding

https://portforward.com/networking/dhcp.htm

A Guide to Understanding DHCP

A static ip address is an ip address that is not assigned by DHCP. A static ip address is an ip address that has been manually setup on that computer. DHCP actually knows nothing about an ip address that has been assigned statically. It doesn't even know that ip address has been assigned. So it can very easily hand out an ip address via dhcp that is the same as the one that has been assigned statically. At the start of this explanation, we said that an ip address needs to be unique. When two computers have the same ip address there is an ip address conflict and neither of them can connect to the internet. Let's go back to computer A and computer B. Computer A has the static ip address 192.168.1.2. Computer B boots onto the network and DHCP then hands it the first available ip address. Which it considers to be 192.168.1.2.

There are a couple really easy ways around this. The first one is to just assign an ip address that is far away from the dhcp assigned ip address. If dhcp assigns 192.168.1.2 as it's first assignable ip address, you should assign a static ip address that is something like 192.168.1.50 or more. It's pretty unlikely that you will have 50 computers on your network, so there will never be an ip address conflict. If the first ip address handed out by dhcp was something like 192.168.1.253, you should enter should assign an ip address that is 192.168.1.150 or less. The only thing that matters is that there are no ip address conflicts. Just make sure you do not setup an static ip address that is one of the ip address that dhcp normally hands out.

The second and safest way to avoid ip address conflicts it to modify the range of ip addresses that dhcp hands out. We have written guides to do this for each particular router. Well we wrote guides for all the routers we had screenshots of. This method is really simple. We tell the DHCP server to only hand out certain ip addresses. Then we assign a static ip address that is not being handed out by dhcp. Here is an example. We tell the dhcp server to hand out the ip addresses from 192.168.1.2 to 192.168.1.10. Then we assign a static ip address to computer A that is 192.168.1.11. Since the DHCP server will never hand out 192.168.1.11, there will never be an ip address conflict. Any ip address that is higher than 192.168.1.10 would work as a static ip address.

I really appreciate the help and time you have giving me please don't stop

Bottom line from my stand point is getting to talk to a tech at Sony

Or do you have to know how to port forward if your going to buy a PS4

Thanks

I guess i don't understand how to reply to a post

Why your post gets mixed up in my reply

According to my isp "Spectrum" i asked them to open certain ports that the PS4 needs to use, they will not support this and i need to use a static ip

Sorry for the previous post

just click on on the link below

https://portforward.com/networking/static-ip-ps4/