User profile for user:
CarlAVII
User level:
Community Specialist
Hey, bassom,
After reading your post, I understand that your iPhone won't boot, and is stuck on the Apple logo. I know how important having access to your phone is, and would be happy to help!
From what you've shown in your screen shot, I would recommend the steps outlined under the "If your device turns on but gets stuck during start up" section of If your iPhone, iPad, or iPod touch won't turn on or is frozen - Apple Support :
If you're still having trouble after going through those steps, please reach out to Apple Support directly: Contact Apple Support .
Enjoy your weekend!
After reading your post, I understand that your iPhone won't boot, and is stuck on the Apple logo. I know how important having access to your phone is, and would be happy to help!
From what you've shown in your screen shot, I would recommend the steps outlined under the "If your device turns on but gets stuck during start up" section of If your iPhone, iPad, or iPod touch won't turn on or is frozen - Apple Support :
If you see the Apple logo or a red or blue screen during startup, try these steps:
- Connect your device to a computer and open iTunes. If you don't have a computer, try to borrow one, or go to an Apple Store or Apple Authorized Service Provider for help.
- While your device is connected, force it to restart.
- On an iPhone X, iPhone 8, or iPhone 8 Plus: Press and quickly release the Volume Up button. Press and quickly release the Volume Down button. Then, press and hold the Side button until you see the recovery-mode screen.
- On an iPhone 7 or iPhone 7 Plus: Press and hold the Side and Volume Down buttons at the same time. Keep holding them until you see the recovery-mode screen.
- On an iPhone 6s and earlier, iPad, or iPod touch: Press and hold both the Home and the Top (or Side) buttons at the same time. Keep holding them until you see the recovery-mode screen.
- Don't release the buttons when you see the Apple logo. Keep holding until you see the recovery mode screen.
- When you get the option to restore or update, choose Update. iTunes will try to reinstall iOS without erasing your data.
iTunes will download the software for your device. If it takes more than 15 minutes, your device will exit recovery mode and you'll need to repeat steps 2 and 3.
If you're still having trouble after going through those steps, please reach out to Apple Support directly: Contact Apple Support .
Enjoy your weekend!