Phillips Hue and HomePod

Question

Level 1

9 points

Phillips Hue and HomePod

Consistently when asking Siri on HomePod to shut off or turn on lights on the Hue system, I get a response that "some of your devices are not responding" or "I can't do that right now". When I unplug and reset the HomePod and re-pair to home, the commands work for about an hour or two and then future commands revert to not working and getting the error statement again.

I have confirmed that they are all on the same network and are running the latest software. Manually using the HomeKit App or the Hue App on my device will control the lights. Siri on the phone also works. Is there something I am doing wrong with the HomePod?

HomePod, iOS 11.4.1

Posted on Jul 25, 2018 11:43 AM

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Answer 1

Best reply

Flingaswing

Level 1

15 points

Aug 18, 2018 6:22 PM in response to dbtyk

Ok, I finally got it after hours! Home app, then click top left corner arrow, status of homepod was standby for me, basically I think I had to go to my apple tv, which was also a hub, settings, go to my home, disconnect and reconnect, that made everything work. Amen!

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Answer 2

Jul 25, 2018 11:52 AM in response to dbtyk

I have this setup as well. It works best with the latest Hue app. When you make changes to rooms, lights or scenes in the HomeKit app, make sure you open the Hue app and allow the two to communicate for a minute. When I make sure the two apps are in sync, then Siri on HomePod works beautifully.

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Answer 3

dbtyk Author

Level 1

9 points

Jul 25, 2018 11:54 AM in response to tthiel1

They are. I always ensure that I allow all lights to connect in the native Hue app and update regularly. It also seems it is not consistent with a particular light. I have hue lights throughout several rooms; and when it works, it works for all lights. When it doesn't work, it doesn't work for any lights.

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Answer 4

dbtyk Author

Level 1

9 points

Jul 25, 2018 12:47 PM in response to tthiel1

I've talked to Hue extensively. They say it is an Apple issue specific to HomePod....as the lights respond to other commands from Siri on iPhone and Google Assistant as well. The only hardware where I've had a challenge is with HomePod.

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Answer 5

Jul 26, 2018 12:10 AM in response to dbtyk

I have the same issue, not just with HomePod (I don’t even have a HomePod). This is an Apple issue, not a Hue issue. I know because this never happens with my Amazon echo. It never tell s me it can’t connect or can’t control the lights right now, whereas my iPhone and iPad consistently do, every other day or so.

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Answer 6

tthiel1

Level 2

184 points

Jul 25, 2018 11:54 AM in response to dbtyk

I have this setup and have no issues.

Are your Hue bridge and lightbulbs all on the latest versions?

It sounds more like a Hue problem than Homepod to me.

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Answer 7

tthiel1

Level 2

184 points

Jul 25, 2018 11:54 AM in response to dbtyk

Reset the Hue bridge?

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Answer 8

dbtyk Author

Level 1

9 points

Jul 25, 2018 12:33 PM in response to tthiel1

Have reset both the Hue Bridge and the HomePod on multiple occasions.

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Answer 9

tthiel1

Level 2

184 points

Jul 25, 2018 12:45 PM in response to dbtyk

I'm not sure Apple is going to be able to help you..check with Phillips?

http://philipshue.com/

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Answer 10

deggie

Level 10

167,177 points

Jul 25, 2018 12:51 PM in response to dbtyk

I cannot make my HomePods and Hue system not work correctly. I am using an Airport Extreme for the router, my Bridge is in the same room as most of my lights and the HomePods are in my bedroom.

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