HomePod keeps disconnecting from my internet

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Level 1

14 points

HomePod keeps disconnecting from my internet

My HomePod keeps disconnecting from my internet, but I can AirPlay to it or power cycle it to bring it back online to take commands. Is there anyone else experiencing this issue?

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HomePod, Other OS, null

Posted on Jul 25, 2018 12:47 PM

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Answer 1

sterling r

Community Specialist

Jul 25, 2018 12:52 PM in response to coreyrexroad

Hello coreyrexroad,

Welcome to the Apple Support Communities HomePod Special Event.

I understand that your HomePod is disconnecting from your Wi-Fi internet. I would recommend starting with the following support article to troubleshoot issues with the HomePod not responding, including Wi-Fi connectivity.

If HomePod isn't responding

Best regards.

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Answer 2

coreyrexroad Author

Level 1

14 points

Jul 25, 2018 12:56 PM in response to sterling r

I have performed all of those steps in the past, and the issue will return between 4 hours to 2 days later.

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Answer 3

sterling r

Community Specialist

Jul 25, 2018 1:11 PM in response to coreyrexroad

Hello coreyrexroad,

Thank you for that info. If you are still having issues make sure that you have successfully reset the HomePod as suggested in step 6 of that article. Take a look at this article on resetting the HomePod, it provides a more detailed description of the reset procedure:

Reset HomePod

If the reset doesn't help, then you will want to contact Apple Support as suggested at the bottom of the first support article.

Cheers.

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HomePod keeps disconnecting from my internet

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