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I’ve never dropped my iPhone X and it always was protective case, never overheated it or exposed it to extreme cold.
Today I wanted to clean my lens and discovered a crack. It looks like the crack started developing from the microphone hole.
I’ve read that several people faced with the same problem before. Can Apple replace camera lens cover under standart warranty?
Hi!
Apple doesn't currently have a Replacement Program for the iPhone X cameras. You can check this link to see which ones are available: https://www.apple.com/support/exchange_repair/
If you wish to replace it now, it would be an out-of-pocket repair. You can learn more about getting it repaired here: https://support.apple.com/repair
Hope this helps,
Richard
It really depends, because if you say that the damage was not user related, and its still within 1 year from purchase date, then you may bring your iPhone to your local Apple Store for replacement under warranty.
But if its outside of the 1 year time frame then you can still bring it to your Apple Store for out of Warranty servicing : iPhone Service Pricing - Apple Support
Best bet here would be bring it to your Apple Store for them to diagnose what happened, and give options.
Hope this helps
Good Luck.
First off, it's an iPhone X. There's no way it's outside of the 1-year manufacturer's warranty. Secondly, how would they prove that it wasn't caused by the user's own doing? If it is a problem across multiple (usually 1000s) devices, Apple will eventually come out with a Replacement or Repair Program.
I understand that it’s very difficult to prove that it was not my fault. But still from my own experience of using iphones since iPhone 4 this is the first time when camera glass cover was broken. And it is definetly a manufacturer’s fault.
I’m not the first one to face this problem, but my only hope is that there will be more than 1000 glass damage reports so that Apple can accept this issue as a manufacturer defect. My main concern is that if I’ll have to wait for a few months the glass lens cover will degrade more and cracks will cover all the glass.
You can try to call Apple Support or go to your Apple Store and show the representatives the links of previous threads regarding this, or you can also ask to speak to someone higher who can hopefully make an exception.
Just bring in to Apple store and ask for a replacement, though it is not as easy to replace a phone than it used to be. A $1200 phone that cracks in a single drop and with protruding camera is their design fault. If this does not work out for you, buy a camera protector that covers that crack.
I live in Russia and there is no Apple Store in Russia unfortunately. But I will go to Boston in August. And can go to the Apple store there. Let’s hope the will solve this problem)
iPhone X lens crack
