Apple Wallet share pass option missing

I think this probably relates to the "Ticketmaster Presence" service introduced in 2017. "What is that," you ask?

It's Ticketmaster's service that attempts to eliminate bar codes so that you can "tap" your ticket at the gate (like using Apple Pay or tapping a credit card).

I had issues described in this post many months ago. While on the phone on hold with Ticketmaster, I read the fine print on the back of the digital ticket and it said it was a "Ticketmaster Presence" ticket. I was on hold so long, I did a Web Search about Ticketmaster Presence. Then the amazing thing: the ticketmaster agent, tech support agent, and their manager all never heard of "Ticketmaster Presence." I had to tell these employees about their own service, for which they could offer no technical assistance, because nobody at Ticketmaster Canada had heard of it.

Fortunately, if you click "View Barcode" or Transfer the ticket to your wallet, my experience is that you can just take a screenshot, message your friend the barcode, and the code works fine. My recent experience is that a major sports stadium, which I will not name, occasionally tells people "Screenshots are not allowed" and gives them a hard time. I would suggest taking the largest screenshot possible so it looks like its in the wallet.

I get why they do this. They don't want scalpers sending multiple screenshots of the same ticket out scamming people. They also want to learn more about the identity of every customer. However by not working with Apple, Ticketmaster has created a needless mess. I hope Ticketmaster works with Apple to make this a better experience that returns to the days of easy transfers.

This just began happening to me mid-July with Atlanta United Ticketmaster passes. One match in early July, as had been the case all this season and last, the option to share was there. Then in late July it was gone. Ticketmaster says it is an Apple issue and I couldn't find anything in searches of Apple's support site or here in communities that even mentions this until I found your post.

Yes, something is hosed. I recently loaded Braves tix from my Braves account directly iinto Wallet - as I have many games before - in prep to transfer to my friends and family . But I noticed last week that only the “remove pass” option shows up when tapping the i button . No longer do I see the “ share pass “ option. Did Apple remove this feature?

I also have this issue with Penguins NHL tickets. I actually couldnt add them even to wallet with the penguins hockey app, had to use the am.ticketmaster.com website. I got them added but cant share the pass anymore.

Same problem here with ticketmaster & apple. I transferred tickets to wallet and only option is "remove" which I will not do as the ticket master customer support guys said the tickets would not be back in the app (although i can click on vew barcode but am afraid it won't work anymore if I remove the tickets from wallet). Man! is it so hard to TEST YOUR PRODUCTS??? show your testing data...

So tired of those companies that keep blaming each other and in the end don't care about the user...

I'm due for IOS 12.0.1 update so I'll post if it fixes the problem...

Same. Appears iOS 12 allows developers to choose whether they want their passes to be shareable or not... my fandango passes are shareable but my Ticketmaster passes are not. Come on Ticketmaster.... we can just take a screenshot anyway. Why make it more difficult?

Why make it more difficult? ... Because Ticketmaster wants information on who's going to an event with you. They're really happy to let you share your tickets from within their app if you fork over your friend's email address or phone number, just not from Wallet where they have no visibility. It's all about data collection and marketing.

Same problem. Can no longer share passes. All 3 I’ve had problems with recently happened to be Ticketmaster... not sure if it’s them or iOS.