Why does Animojis work perfectly but my Face ID says I cannot use it for unlock or AppStore because it needs to be serviced??

Animoji’s work but Face ID for unlock says it is disabled because it doesn’t work.....

iPhone X, iOS 11.4.1, I have the IOS 12 beta

Posted on Jul 29, 2018 9:47 AM

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Question marked as Top-ranking reply

Posted on Jul 29, 2018 10:42 AM

If your "products info" are correct, I would try to uninstall iOS12 beta and see if the problem still persists:

How to install or uninstall iOS beta software - Apple Support


If you get no improvements, since your device is still on warranty, contact your most convenient Apple Store or Authorized Service Provider and have your iPX inspected.

Apple - Find Locations - Location Selector


Regards

Giulio

1 reply
Question marked as Top-ranking reply

Jul 29, 2018 10:42 AM in response to hughfromdc

If your "products info" are correct, I would try to uninstall iOS12 beta and see if the problem still persists:

How to install or uninstall iOS beta software - Apple Support


If you get no improvements, since your device is still on warranty, contact your most convenient Apple Store or Authorized Service Provider and have your iPX inspected.

Apple - Find Locations - Location Selector


Regards

Giulio

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Why does Animojis work perfectly but my Face ID says I cannot use it for unlock or AppStore because it needs to be serviced??

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