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My Apple id isn't unlocking my ipad

My Apple id isn't u locking my iPad keeps saying my id can't unlock this iPad any ideas

[Image Edited by Host to Remove Personal Information]

Posted on Jul 31, 2018 12:31 PM

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Question marked as Best reply

Posted on Jul 31, 2018 1:34 PM

Your image shows that the iPad is locked to a @me.com email address, you won't be able to unlock it with a gmail (or any other email) address - and you shouldn't post images that contain your email address, I've asked the hosts to remove it.

Have you tried : If you forgot your Apple ID - Apple Support ?


Or, and if you were the original purchaser of the iPad (i.e. it wasn’t bought used), you could try going to an Apple Store (make a Genius Bar appointment if you do) or try contacting iTunes Support online (http://www.apple.com/support/itunes/ww) and see if they can remove the iPad from the account - they are likely to want to see proof of ownership before they might help e.g. original receipt with the serial number on it

1 reply
Question marked as Best reply

Jul 31, 2018 1:34 PM in response to evelynfromclare

Your image shows that the iPad is locked to a @me.com email address, you won't be able to unlock it with a gmail (or any other email) address - and you shouldn't post images that contain your email address, I've asked the hosts to remove it.

Have you tried : If you forgot your Apple ID - Apple Support ?


Or, and if you were the original purchaser of the iPad (i.e. it wasn’t bought used), you could try going to an Apple Store (make a Genius Bar appointment if you do) or try contacting iTunes Support online (http://www.apple.com/support/itunes/ww) and see if they can remove the iPad from the account - they are likely to want to see proof of ownership before they might help e.g. original receipt with the serial number on it

My Apple id isn't unlocking my ipad

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