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My IPhone 8 is completely frozen/home button unresponsive

My Iphone 8 plus is completely unresponsive as of last night. At aprox. 2am, the screen went to the white apple logo on a black background and completely was unresponsive to button commands. Since then, it died once, and after plugging it back in it gave me a normal response, except for the home button. The home button is completely not working still. I thought maybe the problem would be fixed by updating the phone, but now that the phone has updated, it's showing the white screen with "press home to upgrade." I CANNOT PRESS HOME! I'm completely stuck now with that screen since the home button won't work. I tried backing it up to my Macbook, but I cannot since my phone is also password protected. I just got this phone 2 weeks ago also, so it had not had any damage/shouldn't be broken.

iPhone 8 Plus

Posted on Jul 31, 2018 12:41 PM

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Posted on Jul 31, 2018 12:51 PM

Shouldn't it's not enough.

Try a forced restart of your iP8+:

Press and quickly release the Volume Up button. Press and quickly release the Volume Down button. Then, press and hold the Side button until you see the Apple logo. When it appears, release the Side button, wait for your iPhone to restart, then test it.


If you get no improvements, since it should still be covered by warranty, have your iP8+ inspected at your most convenient Apple Store or Authorized Service Provider:

Apple - Find Locations - Location Selector


Regards

Giulio

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Question marked as Best reply

Jul 31, 2018 12:51 PM in response to Maryanneapple

Shouldn't it's not enough.

Try a forced restart of your iP8+:

Press and quickly release the Volume Up button. Press and quickly release the Volume Down button. Then, press and hold the Side button until you see the Apple logo. When it appears, release the Side button, wait for your iPhone to restart, then test it.


If you get no improvements, since it should still be covered by warranty, have your iP8+ inspected at your most convenient Apple Store or Authorized Service Provider:

Apple - Find Locations - Location Selector


Regards

Giulio

My IPhone 8 is completely frozen/home button unresponsive

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