What does an exclamation mark mean when I try to open a photo?

What does an exclamation mark mean when I try to open a photo? How do I correct the problem?

MacBook Air (11-inch Mid 2011), iOS 9.3.1

Posted on Aug 1, 2018 11:21 AM

Reply
7 replies

Aug 1, 2018 11:32 AM in response to jobiska

It means that the original image file cannot be accessed.

Are you using iCloud Photo Library? Then there may be a problem with the internet connection to Apple's servers.

It can also mean, that your Photos Library has a corruption or a permissions problem and the files in the library cannot be accessed.

Or some third-party cleaning software may have damaged the library.


What happened, before you first noticed the "!" ?

Aug 1, 2018 11:55 AM in response to jobiska

You can see the photos in Photos, because Photos is storing thumbnails in the library for browsing. But to edit a photo or share it, Photos needs the original image file. Since your library is an iCloud Photo Library, the photos need to be downloaded from iCloud. This may not work, if a firewall or antivirus software is blocking the access to the server, or if you are running out of storage on your Mac.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

What does an exclamation mark mean when I try to open a photo?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.