Virus scan - Terminal

Question

Bigboss1011 Author

Level 1

5 points

Virus scan - Terminal

I used Terminal to check for virus and below is what I found:

gadgetllover - Pastebin.com

Please let me know what might be the problem.

Thank you!

MacBook Pro (Retina, 15-inch, Mid 2015), macOS High Sierra (10.13.6)

Posted on Aug 5, 2018 5:30 AM

Reply

Answer 1

Top-ranking reply

Bigboss1011 Author

Level 1

5 points

Aug 5, 2018 12:04 PM in response to BobTheFisherman

EtreCheck version: 4.3.6 (4D041)

Report generated: 2018-08-05 15:01:48

Download EtreCheck from https://etrecheck.com

Runtime: 4:04

Performance: Good

Problem: Computer is too slow

Major Issues:

Anything that appears on this list needs immediate attention.

No Time Machine backup - Time Machine backup not found.

Heavy CPU usage - Some processes are using an unusually high amount of CPU.

More than one antivirus app - This machine has multiple antivirus apps installed.

Minor Issues:

These issues do not need immediate attention but they may indicate future problems.

Heavy RAM usage - This machine is using a large amount of RAM.

High battery cycle count - Your battery may be losing capacity.

Clean up - There are orphan files that could be removed.

32-bit Apps - This machine has 32-bits apps that may have problems in the future.

Hardware Information:

MacBook Pro (Retina, 15-inch, Mid 2015)

MacBook Pro Model: MacBookPro11,5

1 2.8 GHz Intel Core i7 (i7-4980HQ) CPU: 4-core

16 GB RAM - Not upgradeable

BANK 0/DIMM0 - 8 GB DDR3 1600 ok

BANK 1/DIMM0 - 8 GB DDR3 1600 ok

Battery: Health = Replace Soon - Cycle count = 1684

Video Information:

AMD Radeon R9 M370X - VRAM: 2048 MB

Intel Iris Pro - VRAM: 1536 MB

Color LCD

Drives:

disk0 - APPLE SSD SM1024G 1.00 TB (Solid State - TRIM: Yes)

Internal PCI 8.0 GT/s x4 Serial ATA

disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB

disk0s2 999.70 GB

disk1s1 - Macintosh HD (APFS) 999.70 GB (324.74 GB used)

disk1s2 - Preboot (APFS) [APFS Preboot] 999.70 GB (44 MB used)

disk1s3 - Recovery (APFS) [Recovery] 999.70 GB (1.04 GB used)

disk1s4 - VM (APFS) [APFS VM] 999.70 GB (5.37 GB used)

Mounted Volumes:

disk1s1 - Macintosh HD 999.70 GB (668.30 GB free)

APFS

Mount point: /

Encrypted

disk1s4 - VM [APFS VM] 999.70 GB (668.30 GB free)

APFS

Mount point: /private/var/vm

Network:

Interface en4: Thunderbolt Ethernet

One IPv4 address

3 IPv6 addresses

Interface en0: Wi-Fi

Interface en5: iPhone

Interface en3: Bluetooth PAN

Interface bridge0: Thunderbolt Bridge

iCloud Quota: 1.77 TB available

System Software:

macOS High Sierra 10.13.6 (17G65)

Time since boot: About 7 days

System Load: 3.25 (1 min ago) 3.64 (5 min ago) 3.83 (15 min ago)

Security:

System	Status
Gatekeeper	Mac App Store and identified developers
System Integrity Protection	Enabled

32-bit Applications:

8 32-bit apps

Kernel Extensions:

/Library/Extensions

[Loaded] MB_MBAM_Protection.kext (Malwarebytes Corporation, 3.3 - SDK 10.13)

[Loaded] SymXIPS.kext (Symantec, 8.1 - SDK 10.10)

[Loaded] SymInternetSecurity.kext (Symantec, 7.8.1 - SDK 10.11)

[Loaded] SymIPS.kext (Symantec, 7.8.1 - SDK 10.11)

[Loaded] NortonForMac.kext (Symantec, 7.8.1 - SDK 10.11)

System Launch Agents:

[Not Loaded]	8 Apple tasks
[Loaded]	154 Apple tasks
[Running]	131 Apple tasks
[Other]	One Apple task

System Launch Daemons:

[Not Loaded]	37 Apple tasks
[Loaded]	168 Apple tasks
[Running]	131 Apple tasks

Launch Agents:

[Loaded]	com.microsoft.update.agent.plist (Microsoft Corporation - installed 2018-07-10)
[Loaded]	com.pharos.popup.plist (Pharos Systems International - installed 2017-09-03)
[Running]	com.symantec.uiagent.application.NFM.plist (Symantec - installed 2017-11-10)
[Running]	com.pharos.notify.plist (Pharos Systems International - installed 2017-09-03)
[Running]	com.malwarebytes.mbam.frontend.agent.plist (Malwarebytes Corporation - installed 2018-05-22)

Launch Daemons:

[Loaded]	com.microsoft.OneDriveUpdaterDaemon.plist (Microsoft Corporation - installed 2018-04-29)
[Running]	com.symantec.symdaemon.NFM.plist (Symantec - installed 2018-07-17)
[Loaded]	com.symantec.symqual.panicreporter.NFM.plist (Symantec - installed 2018-07-17)
[Running]	com.malwarebytes.mbam.settings.daemon.plist (Malwarebytes Corporation - installed 2018-05-22)
[Loaded]	com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2018-07-10)
[Loaded]	com.vmware.VMMonHelper.plist (VMware, Inc. - installed 2018-06-30)
[Loaded]	com.symantec.symqual.submit.NFM.plist (Symantec - installed 2018-07-17)
[Loaded]	com.apple.installer.osmessagetracing.plist (Apple - installed 2018-07-04)
[Loaded]	com.vmware.KextControlHelper.plist (VMware, Inc. - installed 2018-06-30)
[Running]	com.malwarebytes.mbam.rtprotection.daemon.plist (Malwarebytes Corporation - installed 2018-05-22)
[Other]	com.symantec.liveupdate.daemon.NFM.plist (Symantec - installed 2018-07-17)
[Running]	com.pharos.psnotifyd.plist (Pharos Systems International - installed 2017-09-03)
[Loaded]	com.symantec.nortonutilities.daemon.plist (Symantec - installed 2018-07-17)
[Loaded]	com.symantec.symqual.detail.NFM.plist (Symantec - installed 2018-07-17)
[Loaded]	com.symantec.UninstallerToolHelper.NFM.plist (Symantec - installed 2018-07-17)
[Loaded]	com.symantec.SymLUHelper.NFM.plist (Symantec - installed 2018-07-17)
[Running]	com.symantec.sharedsettings.NFM.plist (Symantec - installed 2018-07-17)
[Other]	com.backblaze.bzserv.plist (? 317225a9 - installed 2018-04-29)
[Loaded]	com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2018-04-10)
[Running]	com.symantec.kexthelper.NFM.plist (Symantec - installed 2018-07-17)

User Launch Agents:

[Loaded]	com.google.keystone.agent.plist (Google, Inc. - installed 2018-07-17)
[Running]	com.hp.devicemonitor.plist (HP Inc. - installed 2018-08-04)
[Running]	com.hp.productresearch.plist (HP Inc. - installed 2018-07-28)
[Other]	com.backblaze.bzbmenu.plist (? 0 - installed 2018-05-14)

User Login Items:

Google Chrome Application (Google, Inc. - installed 2018-08-02)

(/Applications/Google Chrome.app)

iTunesHelper Application (Apple - installed 2018-07-10)

(/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

Backup and Sync from Google Application (Google, Inc. - installed 2018-05-30)

(/Applications/Backup and Sync.app)

HP Product Research SMLoginItem (HP Inc. - installed 2018-04-29)

(/Library/Printers/hp/Utilities/HPPU Plugins/ProductImprovementStudy.hptask/Contents/Helpers/HP Product Research Manager.app/Contents/Library/LoginItems/HP Product Research.app)

HP Device Monitor SMLoginItem (HP Inc. - installed 2018-04-29)

(/Library/Printers/hp/Frameworks/HPDeviceMonitoring.framework/Versions/1.0/Help ers/HP Device Monitor Manager.app/Contents/Library/LoginItems/HP Device Monitor.app)

Internet Plug-ins:

QuickTime Plugin: (installed 2018-07-10)

3rd Party Preference Panes:

Backblaze Backup (installed 2018-04-29)

Time Machine:

Time Machine Not Configured!

Top Processes by CPU:

Process (count)	Source	% of CPU	Location
Backup and Sync	Google, Inc.	102
Google Chrome Helper (44)	Google, Inc.	78
Google Chrome	Google, Inc.	14
WindowServer	Apple	8
RTProtectionDaemon	Malwarebytes Corporation	4

Top Processes by Memory:

Process (count)	Source	RAM usage	Location
Google Chrome Helper (45)	Google, Inc.	6.26 GB
kernel_task	Apple	1.70 GB
SymDaemon	Symantec	526 MB
Google Chrome	Google, Inc.	411 MB
Mail	Apple	269 MB

Top Processes by Network Use:

Process	Source	Input	Output	Location
mDNSResponder	Apple	41 MB	4 MB
Mail	Apple	4 MB	123 KB
netbiosd	Apple	499 KB	114 KB
usbmuxd	Apple	252 KB	192 KB
WhatsApp	Mac App Store	94 KB	49 KB

Top Processes by Energy Use:

Process (count)	Source	Energy (0-100)	Location
Google Chrome Helper (45)	Google, Inc.	26
Backup and Sync	Google, Inc.	26
RTProtectionDaemon	Malwarebytes Corporation	12
SymDaemon	Symantec	11
WindowServer	Apple	7

Virtual Memory Information:

Available RAM	3.55 GB
Free RAM	43 MB
Used RAM	12.45 GB
Cached files	3.51 GB
Swap Used	3.70 GB

Software Installs (past 30 days):

Name	Version	Install Date
Microsoft AutoUpdate	4.1.18070503	2018-07-10
iTunes	12.8	2018-07-10
Microsoft PowerPoint for Mac	16.15.18070902	2018-07-10
Microsoft OneNote for Mac	16.15.18070902	2018-07-10
Microsoft Outlook for Mac	16.15.18070902	2018-07-10
Microsoft Excel for Mac	16.15.18070902	2018-07-10
Microsoft Word for Mac	16.15.18070902	2018-07-10
WhatsApp	0.3.33	2018-07-16
PassMaker	2.0.1	2018-07-21
Norton for Mac.Universal	7.8.0.34.0	2018-07-23
Microsoft Remote Desktop	10.2.0	2018-07-27
Malwarebytes for Mac	1.0	2018-07-28
Gatekeeper Configuration Data	149	2018-07-31

Clean up:

/Library/LaunchDaemons/com.backblaze.bzserv.plist

/Library/Backblaze.bzpkg/bzserv

Executable not found

~/Library/LaunchAgents/com.backblaze.bzbmenu.plist

/Library/Backblaze.bzpkg/bzbmenu.app/Contents/MacOS/bzbmenu

Executable not found

Diagnostics Information (past 7 days):

2018-08-04 15:49:02 HP Device Monitor.app Crash

/Library/Printers/hp/Frameworks/HPDeviceMonitoring.framework/Versions/1.0/Helper s/HP Device Monitor Manager.app/Contents/Library/LoginItems/HP Device Monitor.app

*** Terminating app due to uncaught exception 'NSGenericException', reason: '*** Collection <__NSArrayM: 0x7fd71363dd10> was mutated while being enumerated.'

terminating with uncaught exception of type NSException

abort() called

2018-08-03 23:52:16 Backup and Sync.app CPU (2 times)

/Applications/Backup and Sync.app

End of report

Reply

Answer 2

BobHarris

Level 9

56,939 points

Aug 5, 2018 6:24 PM in response to Bigboss1011

I work with very sensitive data so use it as a precaution.

From what we have seen in the forums, no 3rd party anti-virus has found anything on a Mac, but slowed down the Mac, interfered with network connections, quarantine essential software that ends up bricking the Mac.

The ONLY software that has proved to be useful is the free MalwareBytes, which was written by a long time forum contributor. And that ONLY needs to be run AFTER you have installed something, then you can uninstall MalwareBytes.

The reason you only need to run after installing something is that there are on self-propagating viruses for the Mac, so unless you are tricked into install the malware, it is not getting on your Mac. And you uninstall MalwareBytes and re-install a new copy after you have installed something, it is because MalwareBytes may have been updated with new trojans.

And be sensible about what you install, do not be tricked by phishing attacks from email or web browser pop-ups, and you will be good and your data safe.

Since you are using a Cloud backup, do you encrypt them before they leave the Mac and do you NOT allow that encryption key to leave your control? Because if someone else has the encryption key, then your sensitive data is not secure from anyone that has that key.

Besides multiple system resource draining anti-virus programs, you also are using Chrome with way too many tabs open

Google Chrome Helper (44)	Google, Inc.	78
Google Chrome	Google, Inc.	14

Swap Used 3.70 GB

Chrome is a resource hog on the Mac. And lots of tabs just aggravates the issue more.

You are using the swap area because you are over committing memory. This will slow down your Mac. And most likely Chrome is the offending party.

Reply

Answer 3

Aug 5, 2018 11:56 AM in response to Bigboss1011

Post an etrecheck report.

It is not a good idea to use third party anti virus apps. You working with very sensitive data is even more reason not to install third party apps that claim to protect, clean, etc. Everyone's data is important to them.

Reply

Answer 4

Eric Root

Level 10

685,257 points

Aug 5, 2018 7:46 AM in response to Bigboss1011

It would help if you would describe the problem you are having.

I would uninstall Symantec. It tends to interfere with the computer's operation while providing minimal to no benefit unless you work with Windows files. Most long time posters recommend not using antivirus software or cleaning software such as CleanMyMac.

Symantec Uninstaller

Reply

Answer 5

Aug 5, 2018 12:07 PM in response to Bigboss1011

Uninstall your anti virus apps.

Reply

Answer 6

Bigboss1011 Author

Level 1

5 points

Aug 5, 2018 10:54 AM in response to Eric Root

Hey Eric,

Thanks for the response! Actually, my whole system is running slower than it should. I know many people say to not install any anti-virus but I work with very sensitive data so use it as a precaution.

Also, many times my computer shuts down even though there was about 50-80% battery percentage. I would have to turn it on as if I had shut it down properly, rather than it going into sleep mode.

Hope this clears things up.

Let me know if you have any inkling as to what the problem may be.

Thanks!

Reply

Virus scan - Terminal

Similar questions