Hi Community. I have a 7 year old MacBook Air, always worked well. Since a couple of months sometimes, and getting more frequently (daily), it slows down to almost impossible to work. I did an EtreCheck but am quite ignorant to computer stuff and don't know how to interprete it and what to do. Live in a country without much Apple support (Oman, Middle East), so can someone give me a hand here? I have a copy of the report.
Uninstall CleanMyMac and Avast as per the developer's instructions. They are practically malware. No Anti-Virus software or so-called “cleaning” apps are needed or recommended for Mac OS. They can conflict with Mac's own built-in security. At best they will slow your Mac by using unnecessary resources and at worst will bork your entire system.
Then restart your Mac, test again and post your new report.
Uninstall CleanMyMac and Avast as per the developer's instructions. They are practically malware. No Anti-Virus software or so-called “cleaning” apps are needed or recommended for Mac OS. They can conflict with Mac's own built-in security. At best they will slow your Mac by using unnecessary resources and at worst will bork your entire system.
Then restart your Mac, test again and post your new report.
EtreCheck version: 4.3.6 (4D041)
Report generated: 2018-08-05 14:58:54
Download EtreCheck from https://etrecheck.com
Runtime: 15:40
Performance: Poor
Problem: Computer is too slow
Description:
Sometimes computer is fine and fast, then slows down fast to almost un-workable without an apparent reason.
Major Issues:
Anything that appears on this list needs immediate attention.
Time Machine backup out-of-date- The last Time Machine backup is over 10 days old.
Unsigned files- There are unsigned software installed that could be adware and should be reviewed.
Poor performance- EtreCheck report took over 10 minutes to run. This is very unusual.
Heavy CPU usage- Some processes are using an unusually high amount of CPU.
More than one antivirus app- This machine has multiple antivirus apps installed.
Obsolete hardware- This machine may be considered obsolete.
Minor Issues:
These issues do not need immediate attention but they may indicate future problems.
Clean up- There are orphan files that could be removed.
System modifications- There are a large number of system modifications running in the background.
32-bit Apps- This machine has 32-bits apps that may have problems in the future.
Abnormal shutdown- Your machine shut down abnormally.
Hardware Information:
MacBook Air (13-inch, Mid 2011) - Obsolete!
MacBook Air Model: MacBookAir4,2
1 1.8 GHz Intel Core i7 (i7-2677M) CPU: 2-core
4 GB RAM - Not upgradeable
BANK 0/DIMM0 - 2 GB DDR3 1333 ok
BANK 1/DIMM0 - 2 GB DDR3 1333 ok
Battery: Health = Normal - Cycle count = 30
Video Information:
Intel HD Graphics 3000 - VRAM: 384 MB
Color LCD 1440 x 900
Drives:
disk0 - APPLE SSD SM256C 251.00 GB (Solid State - TRIM: Yes)
Internal SATA 3 Gigabit Serial ATA
disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB
disk0s2 250.79 GB
disk1s1 - Macintosh HD (APFS) 250.79 GB (221.67 GB used)
disk1s2 - Preboot (APFS) [APFS Preboot] 250.79 GB (23 MB used)
disk1s3 - Recovery (APFS) [Recovery] 250.79 GB (519 MB used)
disk1s4 - VM (APFS) [APFS VM] 250.79 GB (2.15 GB used)
Mounted Volumes:
disk1s1 - Macintosh HD 250.79 GB (26.31 GB free)
APFS
Mount point: /
Encrypted
disk1s4 - VM [APFS VM] 250.79 GB (26.31 GB free)
APFS
Mount point: /private/var/vm
Network:
Interface en0: APDwifi
802.11 a/b/g/n
One IPv4 address
Proxy Auto Discovery
Interface en6: iPhone
iCloud Quota: 74.42 GB available
System Software:
macOS High Sierra 10.13.6 (17G65)
Time since boot: About 2 days
System Load: 2.71 (1 min ago) 3.17 (5 min ago) 4.80 (15 min ago)
Security:
| System | Status |
|---|---|
| Gatekeeper | Mac App Store and identified developers |
| System Integrity Protection | Enabled |
Unsigned Files:
Launchd: ~/Library/LaunchAgents/com.macpaw.CleanMyMac3.Scheduler.plist
Executable: '/Users/***/Library/Application Support/CleanMyMac 3/CleanMyMac 3 Scheduler.app' -F -g -n '/Users/***/Library/Application Support/CleanMyMac 3/CleanMyMac 3 Scheduler.app' --args -scheduled
Details: Exact match found in the whitelist - probably OK
Launchd: ~/Library/LaunchAgents/com.avast.osx.secureline.home.userinit.plist
Executable: ~/Library/Application Support/AvastSecureLine/hub/userinit.sh
Details: Exact match found in the whitelist - probably OK
Launchd: /Library/LaunchDaemons/com.avast.init.plist
Executable: /Library/Application Support/Avast/hub/init.sh
Details: Exact match found in the whitelist - probably OK
Launchd: /Library/LaunchAgents/com.rim.BBLaunchAgent.plist
Executable: BBLaunchAgent
Details: Exact match found in the whitelist - probably OK
Launchd: /Library/LaunchDaemons/com.avast.uninstall.plist
Executable: /Library/Application Support/Avast/hub/autouninstall.sh
Details: Exact match found in the whitelist - probably OK
Launchd: ~/Library/LaunchAgents/com.akamai.single-user-client.plist
Executable: ~/Applications/Akamai/netsession_mac
Details: Exact match found in the whitelist - probably OK
Launchd: /Library/LaunchAgents/com.oracle.java.Java-Updater.plist
Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Java Updater.app/Contents/MacOS/Java Updater -bgcheck
Details: Exact match found in the whitelist - probably OK
Launchd: /Library/LaunchDaemons/com.avast.osx.secureline.init.plist
Executable: /Library/Application Support/AvastSecureLine/hub/init.sh
Details: Exact match found in the whitelist - probably OK
Launchd: /Library/LaunchDaemons/com.rim.BBDaemon.plist
Executable: BBDaemon
Details: Exact match found in the whitelist - probably OK
Launchd: /Library/LaunchDaemons/com.oracle.java.Helper-Tool.plist
Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Helper-Tool
Details: Exact match found in the whitelist - probably OK
Launchd: /Library/LaunchAgents/com.avast.osx.secureline.userinit.plist
Executable: /Library/Application Support/AvastSecureLine/hub/userinit.sh
Details: Exact match found in the whitelist - probably OK
Launchd: /Library/LaunchDaemons/com.avast.osx.secureline.uninstall.plist
Executable: /Library/Application Support/AvastSecureLine/hub/autouninstall.sh
Details: Exact match found in the whitelist - probably OK
Launchd: /Library/LaunchDaemons/com.avast.update.plist
Executable: /Library/Application Support/Avast/components/update/update.sh
Details: Exact match found in the whitelist - probably OK
Launchd: /Library/LaunchAgents/com.brother.LOGINserver.plist
Executable: /Library/Printers/Brother/Utilities/Server/LOGINserver.app/Contents/MacOS/LOGIN server
Details: Exact match found in the whitelist - probably OK
Launchd: /Library/LaunchAgents/de.novamedia.VodafoneDeviceObserver.plist
Executable: /Library/Application Support/Vodafone/NML2NDeviceObserver.app/Contents/MacOS/NML2NDeviceObserver 'de.novamedia.Vodafone Mobile Broadband' None -AllowedDeviceRules '/Library/Application Support/Vodafone/Filters/'
Details: Exact match found in the whitelist - probably OK
Launchd: /Library/LaunchAgents/com.rim.BBAlbumArtCacher.plist
Executable: RimAlbumArtDaemon
Details: Exact match found in the whitelist - probably OK
Launchd: /Library/LaunchDaemons/com.microsoft.office.licensing.helper.plist
Executable: /Library/PrivilegedHelperTools/com.microsoft.office.licensing.helper
Details: Exact match found in the whitelist - probably OK
Launchd: ~/Library/LaunchAgents/com.adobe.ARM.***.plist
Executable: /Applications/Adobe Reader.app/Contents/MacOS/Updater/Adobe Reader Updater Helper.app/Contents/MacOS/Adobe Reader Updater Helper semi-auto
Launchd: /Library/LaunchDaemons/com.avast.osx.secureline.update.plist
Executable: /Library/Application Support/AvastSecureLine/components/update/update.sh
Details: Exact match found in the whitelist - probably OK
Launchd: /Library/LaunchAgents/com.avast.userinit.plist
Executable: /Library/Application Support/Avast/hub/userinit.sh
Details: Exact match found in the whitelist - probably OK
Launchd: /Library/LaunchDaemons/com.bsd.OpenVPNHelper.plist
Executable: /Library/PrivilegedHelperTools/com.bsd.OpenVPNHelper
Details: Exact match found in the whitelist - probably OK
32-bit Applications:
49 32-bit apps
Kernel Extensions:
/Library/Application Support/Avast/components/fileshield/signed
[Loaded] AvastFileShield.kext (AVAST Software a.s., 4.0.0 - SDK 10.12)
/Library/Application Support/Avast/components/proxy/signed
[Loaded] AvastPacketForwarder.kext (AVAST Software a.s., 2.1 - SDK 10.12)
/Library/Extensions
[Not Loaded] tap.kext (20111101)
[Not Loaded] tun.kext (20111101)
/System/Library/Extensions
[Not Loaded] ZTEUSBCDCACMData.kext (ZTEDriver_MacV1.3.0)
[Not Loaded] ZTEUSBMassStorageFilter_106.kext (ZTEDriver_MacV1.3.0)
[Not Loaded] NovatelWireless3G.kext (v3.0.7 (001))
[Not Loaded] NovatelWirelessFilter.kext (v2.0.6)
[Not Loaded] Option72.kext (2.15.0)
[Not Loaded] OptionHS.kext (3.26.0)
[Not Loaded] OptionMSD.kext (1.21.0)
[Not Loaded] OptionQC.kext (1.11.0)
[Loaded] RIMBBUSB.kext (0.0.74)
[Not Loaded] RIMBBVSP.kext (0.0.74)
[Not Loaded] Vodafone.kext (v3.0.5 (003))
[Not Loaded] NMLGEDriver.kext (3.2.10)
[Not Loaded] NMSamsungDriver_106.kext (0.0.2)
[Not Loaded] NMSmartplugSCSIDevice.kext (1.0.1)
[Not Loaded] NMHuaweiPhonesVTPCDC.kext (0.0.2)
/System/Library/Extensions/NMHuaweiPhonesVTPCDC.kext/Contents/Resources
[Not Loaded] NMUSBCDCACMDataVTP.kext (3.2.6)
/System/Library/Extensions/NMLGEDriver.kext/Contents/PlugIns
[Not Loaded] NMLGEUSBCDCACMControl.kext (3.1.9)
[Not Loaded] NMLGEUSBCDCACMData.kext (3.1.9)
/System/Library/Extensions/NMSamsungDriver_106.kext/Contents/PlugIns
[Not Loaded] NMUSBCDCACMControl_106.kext (3.2.12)
[Not Loaded] NMUSBCDCACMData_106.kext (3.2.12)
/System/Library/Extensions/NovatelWireless3G.kext/Contents/Plugins
[Not Loaded] NovatelWireless3GData.kext (v3.0.7 (001))
/System/Library/Extensions/Vodafone.kext/Contents/Plugins
[Not Loaded] VodafoneData.kext (v3.0.5 (003))
Startup Items:
HWNetMgr Path: /Library/StartupItems/HWNetMgr
HWPortDetect Path: /Library/StartupItems/HWPortDetect
StartOuc Path: /Library/StartupItems/StartOuc
System Launch Agents:
| [Not Loaded] | 8 Apple tasks |
| [Loaded] | 167 Apple tasks |
| [Running] | 56 Apple tasks |
| [Killed] | 61 Apple tasks |
| [Other] | 2 Apple tasks |
System Launch Daemons:
| [Not Loaded] | 36 Apple tasks |
| [Loaded] | 172 Apple tasks |
| [Running] | 85 Apple tasks |
| [Killed] | 44 Apple tasks |
Launch Agents:
| [Running] | com.rim.BBAlbumArtCacher.plist (? e61f56c4 - installed 2012-04-19) |
| [Other] | de.novamedia.VodafoneDeviceObserver.plist (? f1c2d0f5 - installed 2009-10-23) |
| [Loaded] | com.avast.userinit.plist (? bb25154c - installed 2018-06-07) |
| [Running] | com.avast.osx.secureline.update-agent.plist (AVAST Software a.s. - installed 2018-06-04) |
| [Loaded] | com.avast.osx.secureline.userinit.plist (? 2fc1004f - installed 2018-06-04) |
| [Not Loaded] | com.adobe.AAM.Updater-1.0.plist (? ffb65062 - installed 2017-11-19) |
| [Loaded] | org.macosforge.xquartz.startx.plist (? 2748570a - installed 2012-09-28) |
| [Running] | com.rim.BBLaunchAgent.plist (? dcf2726d - installed 2012-04-19) |
| [Loaded] | com.google.keystone.agent.plist (Google, Inc. - installed 2018-07-18) |
| [Loaded] | com.adobe.GC.Invoker-1.0.plist (Adobe Systems, Inc. - installed 2018-06-01) |
| [Loaded] | com.hp.launchurlagent.plist (Apple - installed 2012-01-30) |
| [Loaded] | com.oracle.java.Java-Updater.plist (? c1ae4f21 - installed 2018-07-07) |
| [Running] | com.brother.LOGINserver.plist (? a1772de2 - installed 2015-03-12) |
Launch Daemons:
| [Loaded] | com.malwarebytes.MBAMHelperTool.plist (Malwarebytes Corporation - installed 2015-10-22) |
| [Loaded] | com.avast.uninstall.plist (? 22f94791 - installed 2018-06-07) |
| [Loaded] | com.avast.init.plist (? fc55b6fa - installed 2018-06-07) |
| [Loaded] | com.avast.osx.secureline.init.plist (? 1bda83b1 - installed 2018-06-04) |
| [Loaded] | com.adobe.fpsaud.plist (Adobe Systems, Inc. - installed 2018-06-26) |
| [Loaded] | com.microsoft.office.licensing.helper.plist (? 6d8cb30e - installed 2010-09-08) |
| [Loaded] | com.oracle.java.Helper-Tool.plist (? e3fefdd2 - installed 2018-07-07) |
| [Loaded] | org.macosforge.xquartz.privileged_startx.plist (? 77ab826e - installed 2012-09-28) |
| [Running] | com.safervpn.HelperTool.plist (Safer Social Ltd. - installed 2017-01-04) |
| [Loaded] | com.adobe.agsservice.plist (Adobe Systems, Inc. - installed 2018-06-01) |
| [Loaded] | com.macpaw.CleanMyMac3.Agent.plist (MacPaw Inc. - installed 2017-11-15) |
| [Loaded] | com.bsd.OpenVPNHelper.plist (? be437a64 - installed 2014-03-17) |
| [Running] | com.adobe.agmservice.plist (Adobe Systems, Inc. - installed 2018-06-01) |
| [Loaded] | com.google.keystone.daemon.plist (Google, Inc. - installed 2018-07-18) |
| [Running] | com.rim.BBDaemon.plist (? 9f895e8a - installed 2012-04-19) |
| [Running] | com.avast.osx.secureline.update.plist (? f50a649c - installed 2018-06-04) |
| [Loaded] | com.avast.update.plist (? 5c6ac355 - installed 2018-06-07) |
| [Loaded] | com.avast.osx.secureline.uninstall.plist (? ba7a0061 - installed 2018-06-04) |
User Launch Agents:
| [Running] | com.spotify.webhelper.plist (Spotify - installed 2018-08-03) |
| [Loaded] | com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2018-04-13) |
| [Loaded] | com.adobe.ARM.***.plist (Adobe Systems, Inc. - installed 2017-11-01) |
| [Other] | com.citrixonline.GoToMeeting.G2MUpdate.plist (? 0 - installed 2014-03-23) |
| [Running] | com.microsoft.LaunchAgent.SyncServicesAgent.plist (? 0 - installed 2018-08-03) |
| [Loaded] | com.macpaw.CleanMyMac3.Scheduler.plist (? 0 - installed 2017-11-14) |
| [Running] | com.akamai.single-user-client.plist (? 0 - installed 2018-05-09) |
| [Loaded] | com.adobe.GC.Invoker-1.0.plist (Adobe Systems, Inc. - installed 2018-06-01) |
| [Loaded] | com.adobe.ARM.***.plist (? 0 - installed 2017-11-01) |
| [Loaded] | com.avast.osx.secureline.home.userinit.plist (? 0 - installed 2018-06-04) |
User Login Items:
SaferVPN Application (Safer Social Ltd. - installed 2016-12-18)
(/Applications/SaferVPN.app)
CleanMyMac 3 Menu Application (MacPaw Inc. - installed 2017-10-26)
(/Applications/CleanMyMac 3.app/Contents/MacOS/CleanMyMac 3 Menu.app)
StartUpHelper SMLoginItem (Spotify - installed 2018-04-08)
(/Applications/Spotify.app/Contents/Library/LoginItems/StartUpHelper.app)
6H4HRTU5E3.com.avast.osx.secureline.avastsecurelinehelper SMLoginItem (AVAST Software a.s. - installed 2018-06-11)
(/Applications/AvastSecureLine.app/Contents/Library/LoginItems/6H4HRTU5E3.com.av ast.osx.secureline.avastsecurelinehelper.app)
Internet Plug-ins:
JavaAppletPlugin: (installed 2018-07-26)
o1dbrowserplugin: (installed 2015-12-16)
AdobeAAMDetect: (installed 2017-11-19)
FlashPlayer-10.6: (installed 2018-07-11)
AdobePDFViewerNPAPI: (installed 2017-12-17)
QuickTime Plugin: (installed 2018-07-17)
Flash Player: (installed 2018-07-11)
googletalkbrowserplugin: (installed 2015-12-11)
NP_2020Player_IKEA: (installed 2011-10-26)
AdobePDFViewer: (installed 2017-12-17)
SharePointBrowserPlugin: (installed 2014-01-25)
MeetingJoinPlugin: (installed 2014-10-20)
User Internet Plug-ins:
CitrixOnlineWebDeploymentPlugin: (installed 2013-04-26)
Google Earth Web Plug-in: (installed 2017-02-27)
3rd Party Preference Panes:
Akamai NetSession Preferences (installed 2018-05-29)
Flash Player (installed 2018-06-26)
Java (installed 2018-07-26)
Time Machine:
Skip System Files: No
Mobile backups: Yes
Auto backup: Yes
Volumes being backed up:
Macintosh HD: Disk size: 250.79 GB - Disk used: 224.48 GB
Destinations:
S***********************e [Local] (Last used)
Total size: 999.86 GB
Total number of backups: 15
Oldest backup: 2015-06-26 02:52:17
Last backup: 2018-06-25 00:18:17
Top Processes by CPU:
| Process (count) | Source | % of CPU | Location |
| mediaanalysisd | Apple | 101 | |
| WindowServer | Apple | 32 | |
| sandboxd | Apple | 10 | |
| Activity Monitor | Apple | 4 | |
| sysmond | Apple | 4 |
Top Processes by Memory:
| Process (count) | Source | RAM usage | Location |
| kernel_task | Apple | 588 MB | |
| mediaanalysisd | Apple | 124 MB | |
| com.avast.daemon | AVAST Software a.s. | 85 MB | |
| mdworker (6) | Apple | 70 MB | |
| AppleSpell | Apple | 50 MB |
Top Processes by Network Use:
| Process | Source | Input | Output | Location |
| mDNSResponder | Apple | 4 MB | 1 MB | |
| apsd | Apple | 15 KB | 11 KB | |
| com.avast.proxy | AVAST Software a.s. | 17 KB | 3 KB | |
| netbiosd | Apple | 8 KB | 6 KB | |
| usbmuxd | Apple | 3 KB | 3 KB |
Top Processes by Energy Use:
| Process (count) | Source | Energy (0-100) | Location |
| mediaanalysisd | Apple | 36 | |
| backupd-helper | Apple | 16 | |
| WindowServer | Apple | 7 | |
| sysmond | Apple | 1 | |
| Activity Monitor | Apple | 1 |
Virtual Memory Information:
| Available RAM | 663 MB |
| Free RAM | 45 MB |
| Used RAM | 3.35 GB |
| Cached files | 618 MB |
| Swap Used | 157 MB |
Software Installs (past 30 days):
| Name | Version | Install Date |
| Adobe Flash Player | 30.0.0.134 | 2018-07-11 |
| iTunes | 12.8 | 2018-07-11 |
| Java 8 Update 181 | 1.0 | 2018-07-24 |
| Gatekeeper Configuration Data | 149 | 2018-08-01 |
Clean up:
~/Library/LaunchAgents/com.citrixonline.GoToMeeting.G2MUpdate.plist
~/Library/Application Support/CitrixOnline/GoToMeeting/G2MUpdate
Executable not found
Diagnostics Information (past 7 days):
2018-08-04 20:19:47 cloudd Crash
/System/Library/PrivateFrameworks/CloudKitDaemon.framework/Support/cloudd
*** Terminating app due to uncaught exception 'NSInternalInconsistencyException', reason: 'Path /Users/***/Library/Containers/com.apple.cloudphotosd/*/StagingAssets deleted/renamed, crashing.' terminating with uncaught exception of type NSException abort() called |
2018-08-03 13:47:29 Last Shutdown Cause: 0 - Power loss
End of report
Judging by the amount of time it took to run your Etrecheck report, I'd guess you have a failing hard drive. Make a Time Machine or clone backup now and keep it updated daily.
If you have further questions create your own thread. That way you'll get more attention and won't cause cross-currents here.
EtreCheck version: 4.3.6 (4D041)
Report generated: 2018-08-05 14:58:54
Download EtreCheck from https://etrecheck.com
Runtime: 15:40
Performance: Poor
Problem: Computer is too slow
Description:
Sometimes computer is fine and fast, then slows down fast to almost un-workable without an apparent reason.
Major Issues:
Anything that appears on this list needs immediate attention.
Time Machine backup out-of-date- The last Time Machine backup is over 10 days old.
Unsigned files- There are unsigned software installed that could be adware and should be reviewed.
Poor performance- EtreCheck report took over 10 minutes to run. This is very unusual.
Heavy CPU usage- Some processes are using an unusually high amount of CPU.
More than one antivirus app- This machine has multiple antivirus apps installed.
Obsolete hardware- This machine may be considered obsolete.
Minor Issues:
These issues do not need immediate attention but they may indicate future problems.
Clean up- There are orphan files that could be removed.
System modifications- There are a large number of system modifications running in the background.
32-bit Apps- This machine has 32-bits apps that may have problems in the future.
Abnormal shutdown- Your machine shut down abnormally.
Hardware Information:
MacBook Air (13-inch, Mid 2011) - Obsolete!
MacBook Air Model: MacBookAir4,2
1 1.8 GHz Intel Core i7 (i7-2677M) CPU: 2-core
4 GB RAM - Not upgradeable
BANK 0/DIMM0 - 2 GB DDR3 1333 ok
BANK 1/DIMM0 - 2 GB DDR3 1333 ok
Battery: Health = Normal - Cycle count = 30
Video Information:
Intel HD Graphics 3000 - VRAM: 384 MB
Color LCD 1440 x 900
Drives:
disk0 - APPLE SSD SM256C 251.00 GB (Solid State - TRIM: Yes)
Internal SATA 3 Gigabit Serial ATA
disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB
disk0s2 250.79 GB
disk1s1 - Macintosh HD (APFS) 250.79 GB (221.67 GB used)
disk1s2 - Preboot (APFS) [APFS Preboot] 250.79 GB (23 MB used)
disk1s3 - Recovery (APFS) [Recovery] 250.79 GB (519 MB used)
disk1s4 - VM (APFS) [APFS VM] 250.79 GB (2.15 GB used)
Mounted Volumes:
disk1s1 - Macintosh HD 250.79 GB (26.31 GB free)
APFS
Mount point: /
Encrypted
disk1s4 - VM [APFS VM] 250.79 GB (26.31 GB free)
APFS
Mount point: /private/var/vm
Network:
Interface en0: APDwifi
802.11 a/b/g/n
One IPv4 address
Proxy Auto Discovery
Interface en6: iPhone
iCloud Quota: 74.42 GB available
System Software:
macOS High Sierra 10.13.6 (17G65)
Time since boot: About 2 days
System Load: 2.71 (1 min ago) 3.17 (5 min ago) 4.80 (15 min ago)
Security:
| System | Status |
|---|---|
| Gatekeeper | Mac App Store and identified developers |
| System Integrity Protection | Enabled |
Unsigned Files:
Launchd: ~/Library/LaunchAgents/com.macpaw.CleanMyMac3.Scheduler.plist
Executable: '/Users/***/Library/Application Support/CleanMyMac 3/CleanMyMac 3 Scheduler.app' -F -g -n '/Users/***/Library/Application Support/CleanMyMac 3/CleanMyMac 3 Scheduler.app' --args -scheduled
Details: Exact match found in the whitelist - probably OK
Launchd: ~/Library/LaunchAgents/com.avast.osx.secureline.home.userinit.plist
Executable: ~/Library/Application Support/AvastSecureLine/hub/userinit.sh
Details: Exact match found in the whitelist - probably OK
Launchd: /Library/LaunchDaemons/com.avast.init.plist
Executable: /Library/Application Support/Avast/hub/init.sh
Details: Exact match found in the whitelist - probably OK
Launchd: /Library/LaunchAgents/com.rim.BBLaunchAgent.plist
Executable: BBLaunchAgent
Details: Exact match found in the whitelist - probably OK
Launchd: /Library/LaunchDaemons/com.avast.uninstall.plist
Executable: /Library/Application Support/Avast/hub/autouninstall.sh
Details: Exact match found in the whitelist - probably OK
Launchd: ~/Library/LaunchAgents/com.akamai.single-user-client.plist
Executable: ~/Applications/Akamai/netsession_mac
Details: Exact match found in the whitelist - probably OK
Launchd: /Library/LaunchAgents/com.oracle.java.Java-Updater.plist
Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Java Updater.app/Contents/MacOS/Java Updater -bgcheck
Details: Exact match found in the whitelist - probably OK
Launchd: /Library/LaunchDaemons/com.avast.osx.secureline.init.plist
Executable: /Library/Application Support/AvastSecureLine/hub/init.sh
Details: Exact match found in the whitelist - probably OK
Launchd: /Library/LaunchDaemons/com.rim.BBDaemon.plist
Executable: BBDaemon
Details: Exact match found in the whitelist - probably OK
Launchd: /Library/LaunchDaemons/com.oracle.java.Helper-Tool.plist
Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Helper-Tool
Details: Exact match found in the whitelist - probably OK
Launchd: /Library/LaunchAgents/com.avast.osx.secureline.userinit.plist
Executable: /Library/Application Support/AvastSecureLine/hub/userinit.sh
Details: Exact match found in the whitelist - probably OK
Launchd: /Library/LaunchDaemons/com.avast.osx.secureline.uninstall.plist
Executable: /Library/Application Support/AvastSecureLine/hub/autouninstall.sh
Details: Exact match found in the whitelist - probably OK
Launchd: /Library/LaunchDaemons/com.avast.update.plist
Executable: /Library/Application Support/Avast/components/update/update.sh
Details: Exact match found in the whitelist - probably OK
Launchd: /Library/LaunchAgents/com.brother.LOGINserver.plist
Executable: /Library/Printers/Brother/Utilities/Server/LOGINserver.app/Contents/MacOS/LOGIN server
Details: Exact match found in the whitelist - probably OK
Launchd: /Library/LaunchAgents/de.novamedia.VodafoneDeviceObserver.plist
Executable: /Library/Application Support/Vodafone/NML2NDeviceObserver.app/Contents/MacOS/NML2NDeviceObserver 'de.novamedia.Vodafone Mobile Broadband' None -AllowedDeviceRules '/Library/Application Support/Vodafone/Filters/'
Details: Exact match found in the whitelist - probably OK
Launchd: /Library/LaunchAgents/com.rim.BBAlbumArtCacher.plist
Executable: RimAlbumArtDaemon
Details: Exact match found in the whitelist - probably OK
Launchd: /Library/LaunchDaemons/com.microsoft.office.licensing.helper.plist
Executable: /Library/PrivilegedHelperTools/com.microsoft.office.licensing.helper
Details: Exact match found in the whitelist - probably OK
Launchd: ~/Library/LaunchAgents/com.adobe.ARM.***.plist
Executable: /Applications/Adobe Reader.app/Contents/MacOS/Updater/Adobe Reader Updater Helper.app/Contents/MacOS/Adobe Reader Updater Helper semi-auto
Launchd: /Library/LaunchDaemons/com.avast.osx.secureline.update.plist
Executable: /Library/Application Support/AvastSecureLine/components/update/update.sh
Details: Exact match found in the whitelist - probably OK
Launchd: /Library/LaunchAgents/com.avast.userinit.plist
Executable: /Library/Application Support/Avast/hub/userinit.sh
Details: Exact match found in the whitelist - probably OK
Launchd: /Library/LaunchDaemons/com.bsd.OpenVPNHelper.plist
Executable: /Library/PrivilegedHelperTools/com.bsd.OpenVPNHelper
Details: Exact match found in the whitelist - probably OK
32-bit Applications:
49 32-bit apps
Kernel Extensions:
/Library/Application Support/Avast/components/fileshield/signed
[Loaded] AvastFileShield.kext (AVAST Software a.s., 4.0.0 - SDK 10.12)
/Library/Application Support/Avast/components/proxy/signed
[Loaded] AvastPacketForwarder.kext (AVAST Software a.s., 2.1 - SDK 10.12)
/Library/Extensions
[Not Loaded] tap.kext (20111101)
[Not Loaded] tun.kext (20111101)
/System/Library/Extensions
[Not Loaded] ZTEUSBCDCACMData.kext (ZTEDriver_MacV1.3.0)
[Not Loaded] ZTEUSBMassStorageFilter_106.kext (ZTEDriver_MacV1.3.0)
[Not Loaded] NovatelWireless3G.kext (v3.0.7 (001))
[Not Loaded] NovatelWirelessFilter.kext (v2.0.6)
[Not Loaded] Option72.kext (2.15.0)
[Not Loaded] OptionHS.kext (3.26.0)
[Not Loaded] OptionMSD.kext (1.21.0)
[Not Loaded] OptionQC.kext (1.11.0)
[Loaded] RIMBBUSB.kext (0.0.74)
[Not Loaded] RIMBBVSP.kext (0.0.74)
[Not Loaded] Vodafone.kext (v3.0.5 (003))
[Not Loaded] NMLGEDriver.kext (3.2.10)
[Not Loaded] NMSamsungDriver_106.kext (0.0.2)
[Not Loaded] NMSmartplugSCSIDevice.kext (1.0.1)
[Not Loaded] NMHuaweiPhonesVTPCDC.kext (0.0.2)
/System/Library/Extensions/NMHuaweiPhonesVTPCDC.kext/Contents/Resources
[Not Loaded] NMUSBCDCACMDataVTP.kext (3.2.6)
/System/Library/Extensions/NMLGEDriver.kext/Contents/PlugIns
[Not Loaded] NMLGEUSBCDCACMControl.kext (3.1.9)
[Not Loaded] NMLGEUSBCDCACMData.kext (3.1.9)
/System/Library/Extensions/NMSamsungDriver_106.kext/Contents/PlugIns
[Not Loaded] NMUSBCDCACMControl_106.kext (3.2.12)
[Not Loaded] NMUSBCDCACMData_106.kext (3.2.12)
/System/Library/Extensions/NovatelWireless3G.kext/Contents/Plugins
[Not Loaded] NovatelWireless3GData.kext (v3.0.7 (001))
/System/Library/Extensions/Vodafone.kext/Contents/Plugins
[Not Loaded] VodafoneData.kext (v3.0.5 (003))
Startup Items:
HWNetMgr Path: /Library/StartupItems/HWNetMgr
HWPortDetect Path: /Library/StartupItems/HWPortDetect
StartOuc Path: /Library/StartupItems/StartOuc
System Launch Agents:
| [Not Loaded] | 8 Apple tasks |
| [Loaded] | 167 Apple tasks |
| [Running] | 56 Apple tasks |
| [Killed] | 61 Apple tasks |
| [Other] | 2 Apple tasks |
System Launch Daemons:
| [Not Loaded] | 36 Apple tasks |
| [Loaded] | 172 Apple tasks |
| [Running] | 85 Apple tasks |
| [Killed] | 44 Apple tasks |
Launch Agents:
| [Running] | com.rim.BBAlbumArtCacher.plist (? e61f56c4 - installed 2012-04-19) |
| [Other] | de.novamedia.VodafoneDeviceObserver.plist (? f1c2d0f5 - installed 2009-10-23) |
| [Loaded] | com.avast.userinit.plist (? bb25154c - installed 2018-06-07) |
| [Running] | com.avast.osx.secureline.update-agent.plist (AVAST Software a.s. - installed 2018-06-04) |
| [Loaded] | com.avast.osx.secureline.userinit.plist (? 2fc1004f - installed 2018-06-04) |
| [Not Loaded] | com.adobe.AAM.Updater-1.0.plist (? ffb65062 - installed 2017-11-19) |
| [Loaded] | org.macosforge.xquartz.startx.plist (? 2748570a - installed 2012-09-28) |
| [Running] | com.rim.BBLaunchAgent.plist (? dcf2726d - installed 2012-04-19) |
| [Loaded] | com.google.keystone.agent.plist (Google, Inc. - installed 2018-07-18) |
| [Loaded] | com.adobe.GC.Invoker-1.0.plist (Adobe Systems, Inc. - installed 2018-06-01) |
| [Loaded] | com.hp.launchurlagent.plist (Apple - installed 2012-01-30) |
| [Loaded] | com.oracle.java.Java-Updater.plist (? c1ae4f21 - installed 2018-07-07) |
| [Running] | com.brother.LOGINserver.plist (? a1772de2 - installed 2015-03-12) |
Launch Daemons:
| [Loaded] | com.malwarebytes.MBAMHelperTool.plist (Malwarebytes Corporation - installed 2015-10-22) |
| [Loaded] | com.avast.uninstall.plist (? 22f94791 - installed 2018-06-07) |
| [Loaded] | com.avast.init.plist (? fc55b6fa - installed 2018-06-07) |
| [Loaded] | com.avast.osx.secureline.init.plist (? 1bda83b1 - installed 2018-06-04) |
| [Loaded] | com.adobe.fpsaud.plist (Adobe Systems, Inc. - installed 2018-06-26) |
| [Loaded] | com.microsoft.office.licensing.helper.plist (? 6d8cb30e - installed 2010-09-08) |
| [Loaded] | com.oracle.java.Helper-Tool.plist (? e3fefdd2 - installed 2018-07-07) |
| [Loaded] | org.macosforge.xquartz.privileged_startx.plist (? 77ab826e - installed 2012-09-28) |
| [Running] | com.safervpn.HelperTool.plist (Safer Social Ltd. - installed 2017-01-04) |
| [Loaded] | com.adobe.agsservice.plist (Adobe Systems, Inc. - installed 2018-06-01) |
| [Loaded] | com.macpaw.CleanMyMac3.Agent.plist (MacPaw Inc. - installed 2017-11-15) |
| [Loaded] | com.bsd.OpenVPNHelper.plist (? be437a64 - installed 2014-03-17) |
| [Running] | com.adobe.agmservice.plist (Adobe Systems, Inc. - installed 2018-06-01) |
| [Loaded] | com.google.keystone.daemon.plist (Google, Inc. - installed 2018-07-18) |
| [Running] | com.rim.BBDaemon.plist (? 9f895e8a - installed 2012-04-19) |
| [Running] | com.avast.osx.secureline.update.plist (? f50a649c - installed 2018-06-04) |
| [Loaded] | com.avast.update.plist (? 5c6ac355 - installed 2018-06-07) |
| [Loaded] | com.avast.osx.secureline.uninstall.plist (? ba7a0061 - installed 2018-06-04) |
User Launch Agents:
| [Running] | com.spotify.webhelper.plist (Spotify - installed 2018-08-03) |
| [Loaded] | com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2018-04-13) |
| [Loaded] | com.adobe.ARM.***.plist (Adobe Systems, Inc. - installed 2017-11-01) |
| [Other] | com.citrixonline.GoToMeeting.G2MUpdate.plist (? 0 - installed 2014-03-23) |
| [Running] | com.microsoft.LaunchAgent.SyncServicesAgent.plist (? 0 - installed 2018-08-03) |
| [Loaded] | com.macpaw.CleanMyMac3.Scheduler.plist (? 0 - installed 2017-11-14) |
| [Running] | com.akamai.single-user-client.plist (? 0 - installed 2018-05-09) |
| [Loaded] | com.adobe.GC.Invoker-1.0.plist (Adobe Systems, Inc. - installed 2018-06-01) |
| [Loaded] | com.adobe.ARM.***.plist (? 0 - installed 2017-11-01) |
| [Loaded] | com.avast.osx.secureline.home.userinit.plist (? 0 - installed 2018-06-04) |
User Login Items:
SaferVPN Application (Safer Social Ltd. - installed 2016-12-18)
(/Applications/SaferVPN.app)
CleanMyMac 3 Menu Application (MacPaw Inc. - installed 2017-10-26)
(/Applications/CleanMyMac 3.app/Contents/MacOS/CleanMyMac 3 Menu.app)
StartUpHelper SMLoginItem (Spotify - installed 2018-04-08)
(/Applications/Spotify.app/Contents/Library/LoginItems/StartUpHelper.app)
6H4HRTU5E3.com.avast.osx.secureline.avastsecurelinehelper SMLoginItem (AVAST Software a.s. - installed 2018-06-11)
(/Applications/AvastSecureLine.app/Contents/Library/LoginItems/6H4HRTU5E3.com.av ast.osx.secureline.avastsecurelinehelper.app)
Internet Plug-ins:
JavaAppletPlugin: (installed 2018-07-26)
o1dbrowserplugin: (installed 2015-12-16)
AdobeAAMDetect: (installed 2017-11-19)
FlashPlayer-10.6: (installed 2018-07-11)
AdobePDFViewerNPAPI: (installed 2017-12-17)
QuickTime Plugin: (installed 2018-07-17)
Flash Player: (installed 2018-07-11)
googletalkbrowserplugin: (installed 2015-12-11)
NP_2020Player_IKEA: (installed 2011-10-26)
AdobePDFViewer: (installed 2017-12-17)
SharePointBrowserPlugin: (installed 2014-01-25)
MeetingJoinPlugin: (installed 2014-10-20)
User Internet Plug-ins:
CitrixOnlineWebDeploymentPlugin: (installed 2013-04-26)
Google Earth Web Plug-in: (installed 2017-02-27)
3rd Party Preference Panes:
Akamai NetSession Preferences (installed 2018-05-29)
Flash Player (installed 2018-06-26)
Java (installed 2018-07-26)
Time Machine:
Skip System Files: No
Mobile backups: Yes
Auto backup: Yes
Volumes being backed up:
Macintosh HD: Disk size: 250.79 GB - Disk used: 224.48 GB
Destinations:
S***********************e [Local] (Last used)
Total size: 999.86 GB
Total number of backups: 15
Oldest backup: 2015-06-26 02:52:17
Last backup: 2018-06-25 00:18:17
Top Processes by CPU:
| Process (count) | Source | % of CPU | Location |
| mediaanalysisd | Apple | 101 | |
| WindowServer | Apple | 32 | |
| sandboxd | Apple | 10 | |
| Activity Monitor | Apple | 4 | |
| sysmond | Apple | 4 |
Top Processes by Memory:
| Process (count) | Source | RAM usage | Location |
| kernel_task | Apple | 588 MB | |
| mediaanalysisd | Apple | 124 MB | |
| com.avast.daemon | AVAST Software a.s. | 85 MB | |
| mdworker (6) | Apple | 70 MB | |
| AppleSpell | Apple | 50 MB |
Top Processes by Network Use:
| Process | Source | Input | Output | Location |
| mDNSResponder | Apple | 4 MB | 1 MB | |
| apsd | Apple | 15 KB | 11 KB | |
| com.avast.proxy | AVAST Software a.s. | 17 KB | 3 KB | |
| netbiosd | Apple | 8 KB | 6 KB | |
| usbmuxd | Apple | 3 KB | 3 KB |
Top Processes by Energy Use:
| Process (count) | Source | Energy (0-100) | Location |
| mediaanalysisd | Apple | 36 | |
| backupd-helper | Apple | 16 | |
| WindowServer | Apple | 7 | |
| sysmond | Apple | 1 | |
| Activity Monitor | Apple | 1 |
Virtual Memory Information:
| Available RAM | 663 MB |
| Free RAM | 45 MB |
| Used RAM | 3.35 GB |
| Cached files | 618 MB |
| Swap Used | 157 MB |
Software Installs (past 30 days):
| Name | Version | Install Date |
| Adobe Flash Player | 30.0.0.134 | 2018-07-11 |
| iTunes | 12.8 | 2018-07-11 |
| Java 8 Update 181 | 1.0 | 2018-07-24 |
| Gatekeeper Configuration Data | 149 | 2018-08-01 |
Clean up:
~/Library/LaunchAgents/com.citrixonline.GoToMeeting.G2MUpdate.plist
~/Library/Application Support/CitrixOnline/GoToMeeting/G2MUpdate
Executable not found
Diagnostics Information (past 7 days):
2018-08-04 20:19:47 cloudd Crash
/System/Library/PrivateFrameworks/CloudKitDaemon.framework/Support/cloudd
*** Terminating app due to uncaught exception 'NSInternalInconsistencyException', reason: 'Path /Users/***/Library/Containers/com.apple.cloudphotosd/*/StagingAssets deleted/renamed, crashing.' terminating with uncaught exception of type NSException abort() called |
2018-08-03 13:47:29 Last Shutdown Cause: 0 - Power loss
End of report
Avast isn't a firewall for anything. All it will do is give you false positives now and then so you think it's actually doing something. CleanMyMac is as bad as malware and is probably the reason you keep getting pop-ups for MacKeeper as they are in league together.
I'm not selling anything and you can take the advice or leave it. FWIW I've never used any type of anti-virus or cleaner and I've never had any malware. Mac is very good at taking care of itself. You may want to read this user tip on how to avoid malware:
Mackjack I have this problem too.
My 2011 MacAir is running very slow with high CPU usage (by the kernel_task) and fan is always on. I have attached below the EtreCheck report. Can you please help me and tell me what to do now? Thanks a lot!
EtreCheck version: 4.3.6 (4D041)
Report generated: 2018-08-06 12:15:43
Download EtreCheck from https://etrecheck.com
Runtime: 20:28
Performance: Poor
Problem: Computer is too slow
Major Issues:
Anything that appears on this list needs immediate attention.
Time Machine backup out-of-date - The last Time Machine backup is over 10 days old.
Kernel panics - This system has experienced kernel panics. This could be a sign of hardware failure.
Poor performance - EtreCheck report took over 10 minutes to run. This is very unusual.
Obsolete hardware - This machine may be considered obsolete.
Minor Issues:
These issues do not need immediate attention but they may indicate future problems.
Apps with heavy CPU usage - There have been numerous cases of apps with heavy CPU usage.
Unsigned files - There are unsigned software file installed. They appear to be legitimate but should be reviewed.
32-bit Apps - This machine has 32-bits apps that may have problems in the future.
Hardware Information:
MacBook Air (11-inch, Mid 2011) - Obsolete!
MacBook Air Model: MacBookAir4,1
1 1.8 GHz Intel Core i7 (i7-2677M) CPU: 2-core
4 GB RAM - Not upgradeable
BANK 0/DIMM0 - 2 GB DDR3 1333 ok
BANK 1/DIMM0 - 2 GB DDR3 1333 ok
Battery: Health = Normal - Cycle count = 531
Video Information:
Intel HD Graphics 3000 - VRAM: 384 MB
Thunderbolt Display 2560 x 1440
Drives:
disk0 - APPLE SSD SM256C 251.00 GB (Solid State - TRIM: Yes)
Internal SATA 3 Gigabit Serial ATA
disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB
disk0s2 250.79 GB
disk1s1 - M****D (APFS) 250.79 GB (192.60 GB used)
disk1s2 - Preboot (APFS) [APFS Preboot] 250.79 GB (23 MB used)
disk1s3 - Recovery (APFS) [Recovery] 250.79 GB (519 MB used)
disk1s4 - VM (APFS) [APFS VM] 250.79 GB (2.15 GB used)
Mounted Volumes:
disk1s1 - M****D 250.79 GB (55.37 GB free)
APFS
Mount point: /
Encrypted
disk1s4 - VM [APFS VM] 250.79 GB (55.37 GB free)
APFS
Mount point: /private/var/vm
Network:
Interface en0: Wi-Fi
802.11 a/b/g/n
One IPv4 address
2 IPv6 addresses
Interface en2: Display Ethernet
Interface en5: iPhone
Interface en4: USB Ethernet
Interface en3: Bluetooth PAN
Interface bridge0: Thunderbolt Bridge
Interface en6: iPad
Interface fw0: Display FireWire
iCloud Quota: 27.07 GB available
System Software:
macOS High Sierra 10.13.6 (17G65)
Time since boot: Less than an hour
System Load: 6.08 (1 min ago) 17.75 (5 min ago) 35.33 (15 min ago)
Configuration Files:
/etc/hosts - Count: 1
Security:
| System | Status |
|---|---|
| Gatekeeper | Mac App Store and identified developers |
| System Integrity Protection | Enabled |
Unsigned Files:
Launchd: /Library/LaunchAgents/com.oracle.java.Java-Updater.plist
Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Java Updater.app/Contents/MacOS/Java Updater -bgcheck
Details: Exact match found in the whitelist - probably OK
Launchd: /Library/LaunchDaemons/com.microsoft.office.licensing.helper.plist
Executable: /Library/PrivilegedHelperTools/com.microsoft.office.licensing.helper
Details: Exact match found in the whitelist - probably OK
Launchd: /Library/LaunchDaemons/com.oracle.java.Helper-Tool.plist
Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Helper-Tool
Details: Exact match found in the whitelist - probably OK
Launchd: ~/Library/LaunchAgents/com.skype.skype.shareagent.plist
Executable: /Applications/Skype.app/Contents/Library/LaunchServices/com.skype.skype.shareag ent.bundle/Contents/MacOS/com.skype.skype.shareagent
Details: Exact match found in the whitelist - probably OK
32-bit Applications:
33 32-bit apps
Kernel Extensions:
/Library/Extensions
[Loaded] AVFrameBuffer.kext (Avatron Software, Inc., 3.0.1 - SDK 10.11)
[Loaded] AVVideoCard.kext (Avatron Software, Inc., 3.0.1 - SDK 10.11)
/System/Library/Extensions
[Loaded] ZoomAudioDevice.kext (Zoom Video Communications, Inc., 1.2 - SDK 10.9)
Startup Items:
TuxeraNTFSUnmountHelper Path: /Library/StartupItems/TuxeraNTFSUnmountHelper
System Launch Agents:
| [Not Loaded] | 8 Apple tasks |
| [Loaded] | 177 Apple tasks |
| [Running] | 108 Apple tasks |
| [Other] | One Apple task |
System Launch Daemons:
| [Not Loaded] | 37 Apple tasks |
| [Loaded] | 185 Apple tasks |
| [Running] | 114 Apple tasks |
Launch Agents:
| [Not Loaded] | com.adobe.AAM.Updater-1.0.plist (? ffb65062 - installed 2016-10-05) |
| [Loaded] | com.google.keystone.agent.plist (Google, Inc. - installed 2018-07-10) |
| [Not Loaded] | com.adobe.GC.Invoker-1.0.plist (Adobe Systems, Inc. - installed 2018-05-29) |
| [Running] | jp.co.canon.ScanGearMF.appl.Canon-MF-Scan-Agent.plist (Canon Inc. - installed 2014-07-22) |
| [Loaded] | com.oracle.java.Java-Updater.plist (? c043ac43 - installed 2017-12-19) |
| [Other] | com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a2 3d420d.plist (Adobe Systems, Inc. - installed 2018-02-13) |
Launch Daemons:
| [Loaded] | com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2018-02-13) |
| [Loaded] | com.tunnelbear.mac.tbeard.plist (? a1f7621a - installed 2014-12-03) |
| [Loaded] | com.apple.installer.osmessagetracing.plist (Apple - installed 2018-07-04) |
| [Loaded] | com.adobe.fpsaud.plist (Adobe Systems, Inc. - installed 2018-06-25) |
| [Loaded] | com.microsoft.office.licensing.helper.plist (? 6d8cb30e - installed 2010-08-25) |
| [Loaded] | com.oracle.java.Helper-Tool.plist (? e3fefdd2 - installed 2017-12-19) |
| [Running] | com.adobe.agsservice.plist (Adobe Systems, Inc. - installed 2018-05-29) |
| [Loaded] | com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2018-02-13) |
| [Running] | com.adobe.agmservice.plist (Adobe Systems, Inc. - installed 2018-05-29) |
| [Loaded] | com.google.keystone.daemon.plist (Google, Inc. - installed 2018-07-10) |
| [Loaded] | net.tunnelblick.tunnelblick.tunnelblickd.plist (Jonathan Bullard - installed 2016-11-23) |
User Launch Agents:
| [Loaded] | com.spotify.webhelper.plist (Spotify - installed 2015-07-11) |
| [Loaded] | com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2018-02-21) |
| [Loaded] | com.logmein.GoToMeeting.G2MUpdate.plist (LogMeIn, Inc. - installed 2018-04-19) |
| [Loaded] | com.citrixonline.GoToMeeting.G2MUpdate.plist (Citrix Online LLC - installed 2017-08-10) |
| [Not Loaded] | com.adobe.GC.Invoker-1.0.plist (Adobe Systems, Inc. - installed 2018-05-29) |
| [Loaded] | com.skype.skype.shareagent.plist (? 0 - installed 2018-07-06) |
| [Loaded] | net.tunnelblick.tunnelblick.LaunchAtLogin.plist (Jonathan Bullard - installed 2016-11-17) |
User Login Items:
Google Chrome Application (Google, Inc. - installed 2018-06-30)
(/Applications/Google Chrome.app)
Air Display Host Application (Avatron Software, Inc. - installed 2016-02-18)
(/Applications/Air Display Host.app)
InfiniteHD Application (? - installed 2018-08-06)
(~/Library/Octoshape/InfiniteHD.app)
Dropbox Application (Dropbox, Inc. - installed 2018-07-31)
(/Applications/Dropbox.app)
Google Drive File Stream Application (Google, Inc. - installed 2018-07-19)
(/Applications/Google Drive File Stream.app)
Backup and Sync from Google Application (Google, Inc. - installed 2018-05-30)
(/Applications/Backup and Sync.app)
AdobeResourceSynchronizer Application (Adobe Systems, Inc. - installed 2018-07-13)
(/Applications/Adobe Acrobat Reader DC.app/Contents/Helpers/AdobeResourceSynchronizer.app)
iTunesHelper Application (Apple - installed 2018-07-10)
(/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
HP Device Monitor SMLoginItem (Hewlett Packard - installed 2017-05-17)
(/Library/Printers/hp/Frameworks/HPDeviceMonitoring.framework/Versions/1.0/Help ers/HP Device Monitor Manager.app/Contents/Library/LoginItems/HP Device Monitor.app)
Internet Plug-ins:
FlashPlayer-10.6: (installed 2018-07-10)
QuickTime Plugin: (installed 2018-07-21)
AdobePDFViewerNPAPI: (installed 2018-07-13)
AdobePDFViewer: (installed 2018-07-13)
o1dbrowserplugin: (installed 2015-12-16)
Flash Player: (installed 2018-07-10)
SharePointBrowserPlugin: (installed 2016-02-07)
PepperFlashPlayer: (installed 2018-07-10)
googletalkbrowserplugin: (installed 2015-12-11)
DirectorShockwave: (installed 2016-09-01)
JavaAppletPlugin: (installed 2018-04-13)
User Internet Plug-ins:
WebEx64: (installed 2015-03-27)
npVidyoWeb-x64-00088: (installed 2015-07-07)
FreeConferenceCallPlugin: (installed 2018-04-26)
OctoshapeWeb: (installed 2016-02-22)
ZoomUsPlugIn: (installed 2017-10-11)
3rd Party Preference Panes:
Flash Player (installed 2018-06-25)
Java (installed 2018-01-23)
Tuxera NTFS (installed 2014-12-02)
Time Machine:
Skip System Files: No
Mobile backups: No
Auto backup: Yes
Volumes being backed up:
M****D: Disk size: 250.79 GB - Disk used: 195.42 GB
Destinations:
G****************B [Local] (Last used)
Total size: 999.86 GB
Total number of backups: 1
Oldest backup: 2018-01-28 06:19:03
Last backup: 2018-01-28 06:19:03
Top Processes by CPU:
| Process (count) | Source | % of CPU | Location |
| kernel_task | Apple | 73 | |
| Google Chrome Helper (10) | Google, Inc. | 21 | |
| Google Chrome | Google, Inc. | 20 | |
| WindowServer | Apple | 7 | |
| configd | Apple | 2 |
Top Processes by Memory:
| Process (count) | Source | RAM usage | Location |
| Google Chrome Helper (10) | Google, Inc. | 513 MB | |
| kernel_task | Apple | 479 MB | |
| Google Chrome | Google, Inc. | 264 MB | |
| mdworker (7) | Apple | 135 MB | |
| Finder | Apple | 64 MB |
Top Processes by Network Use:
| Process | Source | Input | Output | Location |
| mDNSResponder | Apple | 272 KB | 50 KB | |
| apsd | Apple | 13 KB | 12 KB | |
| netbiosd | Apple | 4 KB | 1 KB | |
| rapportd | Apple | 392 B | 383 B | |
| configd | Apple | 0 B | 756 B |
Top Processes by Energy Use:
| Process (count) | Source | Energy (0-100) | Location |
| WindowServer | Apple | 7 | |
| Google Chrome | Google, Inc. | 7 | |
| Google Chrome Helper (10) | Google, Inc. | 3 | |
| locationd | Apple | 1 | |
| HP Device Monitor.app | Hewlett Packard | 1 |
Virtual Memory Information:
| Available RAM | 1007 MB |
| Free RAM | 45 MB |
| Used RAM | 3.02 GB |
| Cached files | 961 MB |
| Swap Used | 40 MB |
Software Installs (past 30 days):
| Name | Version | Install Date |
| Adobe Flash Player | 30.0.0.134 | 2018-07-10 |
| Adobe Pepper Flash Player | 30.0.0.134 | 2018-07-10 |
| CotEditor | 3.4.4 | 2018-07-12 |
| Adobe Acrobat Reader DC (18.011.20055) | 18.011.20055 | 2018-07-13 |
| Google Drive File Stream | 1.2.10.105 | 2018-07-19 |
| Gatekeeper Configuration Data | 149 | 2018-07-30 |
Diagnostics Information (past 7 days):
2018-08-02 12:00:40 Pages.app CPU (2 times)
/Applications/iWork '09/Pages.app
2018-08-01 15:10:20 Google Chrome.app CPU (6 times)
/Applications/Google Chrome.app
2018-07-30 16:39:47 Google Drive File Stream.app Crash (4 times)
/Applications/Google Drive File Stream.app
2018-07-13 09:30:57 Kernel Panic
3rd party kernel extensions: zoom.us.ZoomAudioDevice 1.2 com.avatron.AVExFramebuffer 3.0.1 com.avatron.AVExVideo 3.0.1 |
End of report
There isn't any cleaning you should need to do, except if your hard drive is getting full you can follow the steps here:
How to free up storage space on your Mac - Apple Support
Time Machine does not make clones. You need a cloning software like SuperDuper! or CarbonCopy Cloner. You'll need a seperate hard drive or clean volume for that. I keep both a Time Machine backup and clones.
The advantage of the clone is that you can boot from it and use the system. So, if your hard drive fails you can just boot from the backup and keep on working until you have the time to repair or replace the internal drive. You can also drag and drop files with the clone because it is the identical file structure on your primary drive.
The advantage of TM is that it creates recursive backups, so you can restore a file or the entire drive from a certain point in time.
Click on share Report, choose copy to clipboard then paste in your reply.
Thanks for the advise, I will give that a try.
But before I do so: I installed Avast only recently, precisely as a firewall for malware, and the symptoms of my Mac already existed before that and didn't get worse after.
And I have been using CleanMyMac for years, long before the symptoms started and have helped me enormously to keep my hard drive to a reasonable size and get rid of all the junk. I wouldn't know how to do that myself, or if there is another better program, which I would appreciate if you could recommend. What I know as malware is the similar MacKeeper which tries to push itself onto my computer with all kind of dirty tricks in websites (think you accept something on a site and up comes the stupid robot).
Ok, thanks. Have done quite some reading on your indications and have uninstalled Flash, Java, Avast and quite some residual apps that probably don't do any good anyway. Didn't have a slow-down since, yet.
Must admit I used CleanMyMac, the uninstaller (sinner I am), that's now the next thing I will wipe out and see what happens. Is there any cleaning (and how?) I can do without that app?
Last question: I am considering new hardware in some time, when I can afford it, keep this MBAir for traveling. I have my documents on iCloud, and use Time-Machine back-ups. but you mention a clone, to gtMCO, I suppose to install on a new MAC. How can I tell Time-Machine to make a clone and not just a back-up?
Do what macjack suggested. That way we can better evaluate what's going on in your Mac.
OK. Thanks!
Thanks MacJack, all very helpful.
Got rid of the CleanMyMac, see if I can keep the machine clean myself. If just they made macBook Air's with more storage space, would get a new one with 500gb!
Irregular esteme slow-down of MacBook Air
