I received an email that I purchased app from the App Store. I did not purchase it. What do I do?
I received an email from apple that I purchased an app That I did not buy. What do I do?
iPhone 6s
Apple Event: May 7th at 7 am PT
I received an email from apple that I purchased an app That I did not buy. What do I do?
iPhone 6s
If the only indication of the charges is from an email or text, be aware that it may be a phishing attempt to get you to log in to a site that appears to be Apple and divulge your password or credit card information. See: Avoid phishing emails, fake 'virus' alerts, phony support calls, and other scams - Apple Support
and Identify legitimate emails from the App Store or iTunes Store - Apple Support
You can use the following instructions to determine if it is a real charge, what it is for, and to report a problem: Get help with an item purchased from the App Store, iTunes Store, or iBooks Store - Apple Support
Also see: If you see 'itunes.com/bill' or an unfamiliar charge on your statement - Apple Support
If the only indication of the charges is from an email or text, be aware that it may be a phishing attempt to get you to log in to a site that appears to be Apple and divulge your password or credit card information. See: Avoid phishing emails, fake 'virus' alerts, phony support calls, and other scams - Apple Support
and Identify legitimate emails from the App Store or iTunes Store - Apple Support
You can use the following instructions to determine if it is a real charge, what it is for, and to report a problem: Get help with an item purchased from the App Store, iTunes Store, or iBooks Store - Apple Support
Also see: If you see 'itunes.com/bill' or an unfamiliar charge on your statement - Apple Support
Are you sure the message is legitimate? Does it contain a link for you to sign in somewhere? It may be a scam. Check your purchases history.
Apple will always address you by your name or the name they have on file for you, not Dear Customer, Dear Client or by using your e-mail address. The e-mail will be from @apple.com or @iTunes.com. E-mail addresses can be spoofed. You can go to Mail/View/Message/Show all Headers to see more. Apple e-mails will never contain an attachment. Apple will never request personal information such as Social Security numbers.
The only exception to the above I have noticed is if you order something from the Apple Store (apple.com), your receipt will be addressed to Dear Apple Customer. That is a receipt for a purchase you initiated.
Send the e-mail to Apple as an attachment to a new e-mail before deleting it. You can forward as an attachment by going to Mail/Message/Forward as attachment.
What to do after you change your Apple ID or password - Apple Support I suggest doing this before you change your Apple ID or password.
So what do you do change your password??
I received an email that I purchased app from the App Store. I did not purchase it. What do I do?