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My iPhone 8+ screen went black. It's not off - the screen just went black. Tried vol up dwn, tried to turn off n back on....etc nothing

Phone screen went black.

Posted on Aug 6, 2018 10:42 PM

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Posted on Aug 6, 2018 10:46 PM

Hello Dilly

Please try the following: THIS IS HARD RESTART

  1. Press and quickly release the Volume Up button.
  2. Press and quickly release the Volume Down button.
  3. Press and hold the Side button (aka power) until you see the Apple logo.

If you are still unable to gain access I suggest you try to connect it to power and try the above again.


If it fails I would suggest you make a Genius Bar Reservation and Apple Support Options - Apple

1 reply
Question marked as Best reply

Aug 6, 2018 10:46 PM in response to Dillybar44

Hello Dilly

Please try the following: THIS IS HARD RESTART

  1. Press and quickly release the Volume Up button.
  2. Press and quickly release the Volume Down button.
  3. Press and hold the Side button (aka power) until you see the Apple logo.

If you are still unable to gain access I suggest you try to connect it to power and try the above again.


If it fails I would suggest you make a Genius Bar Reservation and Apple Support Options - Apple

My iPhone 8+ screen went black. It's not off - the screen just went black. Tried vol up dwn, tried to turn off n back on....etc nothing

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