When ever I try connecting either my iPad Pro or my iPhone 6 to my MacBook Pro running High Sierra, I get the following message:
If I click on "Learn More...", I get
If I click on "Install", I get:
This is has been happening for weeks. Both my iPhone and iPad are running iOS 11.4.1 and my Mac is running MacOS High Sierra 10.13.6
MacBook Pro with Retina display, macOS High Sierra (10.13.6), Mid 2015,2.8 GHz i7, 1 TB Flashdriv
Are both devices running iOS 11.4.1? Did you check the software update screen on them to see if there was anything that you needed to download?
If so, have you tried resetting your devices and then trying to hook up to iTunes again:
My policy on holding down the two buttons is to hold them until you see the Apple logo (up to 30 seconds)....just to make sure.
Just some thoughts,
GB
No, resetting will just act the same way a restart does on your Mac. Just something to clear the switches 🙂
You do have a current backup, though, right? If you don't have one, then before you do anything else, make one on iCloud or iTunes, then proceed with the troubleshooting:
Back up your iPhone, iPad, or iPod touch using iCloud or iTunes - Apple Support
Best,
GB
Doing the reset seemed to temporarily solve the issue with my iPhone. Yesterday I was able to sync my iPhone with my Mac with iTunes, but today I am getting the same error messages. The reset did not seem to fix anything with my iPad. It is odd that no one else seems to be having the same issue.
Will I lose data if I reset the devices?
Can't connect either my iPad or iPhone to my Mac running High Sierra
