Screen rotation stopped working

my screen stopped rotating, and yes I have screen lock off. iPhone 6s Plus running iOS 11.4.2

Posted on Aug 9, 2018 9:07 PM

Reply
Question marked as Top-ranking reply

Posted on Aug 10, 2018 2:33 PM

Good afternoon legojarom,

Welcome to the Apple Support Communities!

I understand your iPhone 6s Plus is not changing orientation with the lock turned off. I would suggest quitting the app that is not rotating, and then restarting your iPhone. The most recent iOS is 11.4.1. Is that what you meant, or are you working with Beta software?
How to force an app to close on your iPhone, iPad, or iPod touch
If the issue persists, follow the instructions below to force restart the device, and install a fresh update of the operating system. This will not affect the data on your iPhone, but always be sure to back up your device before making changes to it.
If your iPhone, iPad, or iPod touch won't turn on or is frozen​

Connect your device to a computer and open iTunes. If you don't have a computer, try to borrow one, or go to an Apple Store or Apple Authorized Service Provider for help.

  1. While your device is connected, force it to restart.

    On an iPhone 6s and earlier, iPad, or iPod touch: Press and hold both the Home and the Top (or Side) buttons at the same time. Keep holding them until you see the recovery-mode screen.

  2. Don't release the buttons when you see the Apple logo. Keep holding until you see the recovery mode screen.

    User uploaded file
  3. When you get the option to restore or update, choose Update. iTunes will try to reinstall iOS without erasing your data.

    User uploaded file

iTunes will download the software for your device. If it takes more than 15 minutes, your device will exit recovery mode and you'll need to repeat steps 2 and 3.

User uploaded file



Take care.

5 replies
Question marked as Top-ranking reply

Aug 10, 2018 2:33 PM in response to legojarom

Good afternoon legojarom,

Welcome to the Apple Support Communities!

I understand your iPhone 6s Plus is not changing orientation with the lock turned off. I would suggest quitting the app that is not rotating, and then restarting your iPhone. The most recent iOS is 11.4.1. Is that what you meant, or are you working with Beta software?
How to force an app to close on your iPhone, iPad, or iPod touch
If the issue persists, follow the instructions below to force restart the device, and install a fresh update of the operating system. This will not affect the data on your iPhone, but always be sure to back up your device before making changes to it.
If your iPhone, iPad, or iPod touch won't turn on or is frozen​

Connect your device to a computer and open iTunes. If you don't have a computer, try to borrow one, or go to an Apple Store or Apple Authorized Service Provider for help.

  1. While your device is connected, force it to restart.

    On an iPhone 6s and earlier, iPad, or iPod touch: Press and hold both the Home and the Top (or Side) buttons at the same time. Keep holding them until you see the recovery-mode screen.

  2. Don't release the buttons when you see the Apple logo. Keep holding until you see the recovery mode screen.

    User uploaded file
  3. When you get the option to restore or update, choose Update. iTunes will try to reinstall iOS without erasing your data.

    User uploaded file

iTunes will download the software for your device. If it takes more than 15 minutes, your device will exit recovery mode and you'll need to repeat steps 2 and 3.

User uploaded file



Take care.

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Screen rotation stopped working

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