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FaceTime is frozen and phone won’t hard reset -IPhone X

I received an incoming FT and accepted it. It took too long to connnect so I hung up. Now it’s stuck saying disconnecting, my clock shows green like I’m still on it, User uploaded fileit won’t let me swipe up and close, User uploaded fileno red minus sign and when I go to hard reset that screen pops up and I can’t User uploaded file . This screen pops back up. It’s never been dropped or in water and phone is 2 months old. Help!

Posted on Aug 11, 2018 6:34 AM

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Posted on Aug 11, 2018 6:40 AM

What are you calling "hard reset"? From If your iPhone, iPad, or iPod touch won't turn on or is frozen - Apple Support


On an iPhone X, iPhone 8, or iPhone 8 Plus: Press and quickly release the Volume Up button. Press and quickly release the Volume Down button. Then, press and hold the Side button until you see the Apple logo.

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Question marked as Best reply

Aug 11, 2018 6:40 AM in response to Missairair

What are you calling "hard reset"? From If your iPhone, iPad, or iPod touch won't turn on or is frozen - Apple Support


On an iPhone X, iPhone 8, or iPhone 8 Plus: Press and quickly release the Volume Up button. Press and quickly release the Volume Down button. Then, press and hold the Side button until you see the Apple logo.

FaceTime is frozen and phone won’t hard reset -IPhone X

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