Serious issues with Safari - freezes and spinning wheels

Question

Level 1

16 points

Serious issues with Safari - freezes and spinning wheels

I'm having issues with Safari.

1. Each time I try to access Safari > Settings I get a spinning wheel for appr. 2 min before being let in.

2. When finally inside Settings, when I click on "Safety" it's the same thing, more than two minutes of spinning wheel.

3. Each time I try to visit Washingtonpost.com I also get spinning wheel and "no answer" status from Safari in Activity monitor.

I've emptied all cache, trashed plist and cache-files in Library and tried all the tricks listed on the support forum, still same result. Below is the rapport from Etrecheck. Would be so grateful for any comments.

EtreCheck version: 4.3.6 (4D041)

Report generated: 2018-08-11 20:07:20

Download EtreCheck from https://etrecheck.com

Runtime: 2:22

Performance: Excellent

Problem: Beachballing

Description:

Spinning ball in Safari when trying to access Settings, and when visirting certain websites

Major Issues: None

Minor Issues:

These issues do not need immediate attention but they may indicate future problems.

Apps hanging - There have been numerous app hangs.

Abnormal shutdown - Your machine shut down abnormally.

Hardware Information:

15" MacBook Pro with Thunderbolt 3 and Touch ID (Mid 2018)

MacBook Pro Model: MacBookPro15,1

1 2,6 GHz Intel Core i7 (i7-8850H) CPU: 6-core

32 GB RAM - Not upgradeable

BANK 0/ChannelA-DIMM0 - 16 GB DDR4 2400 ok

BANK 2/ChannelB-DIMM0 - 16 GB DDR4 2400 ok

Battery: Health = Normal - Cycle count = 4

Video Information:

Intel UHD Graphics 630 - VRAM: 1536 MB

Radeon Pro 560X - VRAM: 4096 MB

Color LCD

LG UltraFine 2560 x 1440

Drives:

disk0 - APPLE SSD AP0512M 500.28 GB (Solid State - TRIM: Yes)

Internal PCI-Express 8.0 GT/s x4 NVM Express

disk0s1 - EFI [EFI] 315 MB

disk0s2 499.96 GB

disk1s1 - Macintosh HD (APFS) 499.96 GB (221.28 GB used)

disk1s2 - Preboot (APFS) [APFS Preboot] 499.96 GB (25 MB used)

disk1s3 - Recovery (APFS) [Recovery] 499.96 GB (516 MB used)

disk1s4 - VM (APFS) [APFS VM] 499.96 GB (1.07 GB used)

Mounted Volumes:

disk1s1 - Macintosh HD 499.96 GB (276.91 GB free)

APFS

Mount point: /

Encrypted

disk1s4 - VM [APFS VM] 499.96 GB (276.91 GB free)

APFS

Mount point: /private/var/vm

Encrypted

Network:

Interface en7: USB 10/100/1000 LAN

Interface en0: Wi-Fi

802.11 a/b/g/n/ac

One IPv4 address

Interface en6: Bluetooth PAN

Interface bridge0: Thunderbolt Bridge

iCloud Quota: 105.42 GB available

System Software:

macOS High Sierra 10.13.6 (17G2208)

Time since boot: Less than an hour

System Load: 1.43 (1 min ago) 1.67 (5 min ago) 1.63 (15 min ago)

Security:

System	Status
Gatekeeper	Mac App Store and identified developers
System Integrity Protection	Enabled

System Launch Agents:

[Not Loaded]	8 Apple tasks
[Loaded]	168 Apple tasks
[Running]	118 Apple tasks

System Launch Daemons:

[Not Loaded]	37 Apple tasks
[Loaded]	175 Apple tasks
[Running]	122 Apple tasks
[Other]	One Apple task

Launch Agents:

[Running]	com.adobe.AdobeCreativeCloud.plist (Adobe Systems, Inc. - installed 2018-07-31)
[Loaded]	com.microsoft.update.agent.plist (Microsoft Corporation - installed 2018-08-01)
[Not Loaded]	com.adobe.GC.Invoker-1.0.plist (Adobe Systems, Inc. - installed 2018-08-01)
[Other]	com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a2 3d420d.plist (Adobe Systems, Inc. - installed 2018-08-01)

Launch Daemons:

[Loaded]	com.microsoft.OneDriveUpdaterDaemon.plist (Microsoft Corporation - installed 2018-08-01)
[Loaded]	com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2018-08-01)
[Loaded]	com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2018-08-01)
[Loaded]	com.apple.installer.osmessagetracing.plist (Apple - installed 2018-07-21)
[Running]	com.adobe.agsservice.plist (Adobe Systems, Inc. - installed 2018-08-01)
[Loaded]	com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2018-08-01)
[Running]	com.adobe.agmservice.plist (Adobe Systems, Inc. - installed 2018-08-01)
[Loaded]	com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2018-07-10)
[Running]	com.adobe.acc.installer.v2.plist (Adobe Systems, Inc. - installed 2018-07-31)

User Launch Agents:

[Loaded]	com.google.keystone.agent.plist (Google, Inc. - installed 2018-08-01)
[Loaded]	com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2018-08-07)
[Not Loaded]	com.adobe.GC.Invoker-1.0.plist (Adobe Systems, Inc. - installed 2018-08-02)
[Loaded]	com.adobe.AAM.Updater-1.0.plist (? 0 - installed 2018-07-31)

User Login Items:

AdobeResourceSynchronizer Program (Adobe Systems, Inc. - installed 2018-08-01)

(/Applications/Adobe Acrobat DC/Adobe Acrobat.app/Contents/Helpers/AdobeResourceSynchronizer.app)

Google Chrome Program (Google, Inc. - installed 2018-08-08)

(/Applications/Google Chrome.app)

Dropbox Program (Dropbox, Inc. - installed 2018-08-07)

(/Applications/Dropbox.app)

iTunesHelper Program (Apple - installed 2018-07-31)

(/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

Internet Plug-ins:

QuickTime Plugin: (installed 2018-07-04)

Time Machine:

Skip System Files:

Mobile backups:

Auto backup: Yes

Volumes being backed up:

Macintosh HD: Disk size: 499.96 GB - Disk used: 223.06 GB

Destinations:

U********d [Network] (Last used)

Total size: 2.00 TB

Total number of backups: 16

Oldest backup: 2018-08-02 16:10:35

Last backup: 2018-08-11 19:47:57

Top Processes by CPU:

Process (count)	Source	% of CPU	Location
WindowServer	Apple	11
sandboxd	Apple	8
Google Chrome	Google, Inc.	5
Google Chrome Helper (12)	Google, Inc.	4
hidd	Apple	3

Top Processes by Memory:

Process (count)	Source	RAM usage	Location
kernel_task	Apple	1.76 GB
Google Chrome Helper (12)	Google, Inc.	945 MB
mdworker (13)	Apple	428 MB
MTLCompilerService (13)	Apple	371 MB
Adobe CEF Helper (2)	Adobe Systems, Inc.	269 MB

Top Processes by Network Use:

Process	Source	Input	Output	Location
corespeechd	Apple	2 KB	1 MB
mDNSResponder	Apple	438 KB	43 KB
Dropbox	Dropbox, Inc.	143 KB	238 KB
biometrickitd	Apple	95 KB	18 KB
CalendarAgent	Apple	43 KB	6 KB

Top Processes by Energy Use:

Process (count)	Source	Energy (0-100)	Location
Google Chrome	Google, Inc.	5
Google Chrome Helper (12)	Google, Inc.	5
WindowServer	Apple	2
hidd	Apple	2
Adobe CEF Helper (2)	Adobe Systems, Inc.	1

Virtual Memory Information:

Available RAM	24.28 GB
Free RAM	17.26 GB
Used RAM	7.72 GB
Cached files	7.02 GB
Swap Used	0 B

Software Installs (past 30 days):

Name	Version	Install Date
Numbers	5.0	2018-07-31
Keynote	8.0	2018-07-31
Pages	7.0	2018-07-31
iTunes	12.8	2018-07-31
Bitdefender		2018-08-01
Bitdefender Antivirus for Mac	0	2018-08-01
Microsoft Office 2016 för Mac	16.15.18070902	2018-08-01
Adobe Acrobat DC (Continuous)	18.011.20055	2018-08-01
Disk Speed Test	3.1	2018-08-02
MS-20	1.4.0.0	2018-08-05
Polysix	1.4.0.0	2018-08-05
MonoPoly	1.2.0.0	2018-08-05
M1	1.8.0.0	2018-08-05
WAVESTATION	1.8.0.0	2018-08-05
MDE-X	1.4.0.0	2018-08-05
LegacyCell	1.4.0.0	2018-08-05
Gatekeeper Configuration Data	150	2018-08-07
Spark	2.0.9	2018-08-11

Diagnostics Information (past 7 days):

2018-08-11 19:42:08 Safari.app Hang (8 times)

/Applications/Safari.app

2018-08-11 19:39:28 cloudd Crash

/System/Library/PrivateFrameworks/CloudKitDaemon.framework/Support/cloudd

2018-08-11 19:38:15 Last Shutdown Cause: 1 - Unknown

2018-08-10 04:01:16 SubmitDiagInfo Crash (3 times)

/System/Library/CoreServices/SubmitDiagInfo

End of report

MacBook Pro TouchBar and Touch ID, macOS High Sierra (10.13.6), Mid 2018, 2.6 GHz Intel Core i7

Posted on Aug 11, 2018 11:34 AM

Reply

Answer 1

Lightivity Author

Level 1

16 points

Aug 11, 2018 3:32 PM in response to Lightivity

I did a check on washingtonpost.com and it seems they might have trouble (timeout) with their paywall API - that could be causing the delay in rendering. See attached. So this could be isolated issue.

But that wouldn't explain the freeze in Safari > Settings.

Reply

Answer 2

Lightivity Author

Level 1

16 points

Aug 14, 2018 7:55 AM in response to Lightivity

Just to report, the issue is solved. I reset SMC and everything works now. Thanks to BanditoB! See Re: 2018 MacBook Pro with Core i9 Experiencing Beach Ball Freezes in Safari

Reply

Answer 3

Eric Root

Level 10

684,033 points

Aug 11, 2018 2:45 PM in response to Lightivity

You are welcome. It doesn't appear to be running in the Etrecheck report, but if you still have BitDefender installed, try uninstalling it.

It tends to interfere with the computer's operation while providing minimal to no benefit unless you work with Windows files. Most long time posters recommend not using antivirus software or cleaning software such as CleanMyMac. They can adversely affect normal computer operation.

Bitdefender uninstall

Bitdefender uninstall (2)

Reply

Answer 4

Lightivity Author

Level 1

16 points

Aug 11, 2018 3:02 PM in response to Eric Root

Thanks. I had Bitdefender installed originally, before all the issues. Actually, the issues started after I uninstalled Bitdefender (using the uninstaller you link to): I read up the virus situation on Mac and it hit me that I didn't need the Bitdefender-application, so I removed it. Then the problems in Safari started, or at least that's what it looks like to me (I never had the issues before uninstalling Bitdefender. These Safari-issues occurred either when switching to my new 2018-computer or/and in combination with removing Bitdefender).

After trying your remedies above the problem were still there, so I erased and reinstalled the system from scratch. After the reinstall - and before installing any other application -- I went to Washingtonpost.com: same issue = freezing upon loading taking a full 2-4 min to render the page. When I click another link on the website, same thing.

After force quitting and starting Safari again I went to Safari > Settings: same issue = complete freeze for 2-3 minutes (Safari "not responding" in Activity monitor) then it opens the Settings window. I click through all tabs, no problem, until I get to Safety (is that the title in English? In Swedish it's "Integritet") = complete freeze for 2-3 minutes.

Reply

Answer 5

Lightivity Author

Level 1

16 points

Aug 13, 2018 11:46 PM in response to Lightivity

The freeze now also occurs when opening the Messages. The app hangs with a spinning beach ball for about 2 minutes and then appears. I have reported all the issues to Apple support, seems to be a non-Safari issue, more of a systemwide failure or hardware problem. Very unfortunate, since this is a brand new MacBook Pro 2018.

Reply

Answer 6

Eric Root

Level 10

684,033 points

Aug 11, 2018 11:54 AM in response to Lightivity

Safari Corruption See post by Linc Davis

Reply

Answer 7

Lightivity Author

Level 1

16 points

Aug 11, 2018 12:50 PM in response to Eric Root

Thanks. I just repeated all the steps in the Safari Corruption guide, but my issues remain. I guess I'll have to reinstall the entire os from scratch.

Reply