Payment and Shipping won’t let me add a card.

When trying to add a credit card to my account it asks for my iphone passcode but when I put it in, the screen slides over just to reveal the same screen asking for my passcode. This isn’t stopping even after I’ve restarted my phone I have an Iphone 7 and i just updated to the new ios version.

Posted on Aug 11, 2018 11:17 AM

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1 reply

Aug 12, 2018 1:27 PM in response to MadisonNeedsHelp21

Hello Madison,
Thank you for using Apple Support Communities! I understand that you are unable to add a new payment method on your iPhone 7 under Settings > [your name] > Payment & Shipping. I would be happy to help point you towards a resolution.
Let's start by confirming if you can update your payment information using one of the other methods here:
Change or remove your Apple ID payment information - Apple Support
You can also tap on Settings > iTunes & App Store > Apple ID > View Apple ID > Payment Information. If you're still unable to update your Apple ID payment information after trying those steps, the following support article can help isolate potential causes for this behavior:
If you can't connect to the iTunes Store, iBooks Store, or App Store - Apple Support
Let us know what happens from here.
Cheers!

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Payment and Shipping won’t let me add a card.

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