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Level 1

4 points

iPhone X Headphone Intermittently Working

Had an iPhone X few weeks ago and it's headphone is intermittently working. At first I thought it was just a spotify issue but then I experienced the issue in YouTube and Netflix. I would get a message sometimes that says device not supported. I need to restart my phone a couple of times and unplug/re-plug the headphone for it to work.

Is this a way for Apple to encourage its users to buy a ear-pod, which is by the way, quite expensive.

iPhone X, iOS 11.4.1

Posted on Aug 12, 2018 12:11 PM

Best reply

ProustGiulio

Level 10

207,929 points

Posted on Aug 12, 2018 1:21 PM

Since your iPX is brand new and still under warranty, I would make an appointment and have your device + your headphones inspected at your most convenient Apple Store or Authorized Service provider. They will test everything and give you all the available options:

Apple - Find Locations - Location Selector

Regards

Giulio

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iPhone X Headphone Intermittently Working

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