My brother can unlock my Iphone X with his face id

Hi,

I have bought a new Iphone X with 256 GB 4 weeks back. On the same day I have configured my faceid but my brother can unlock the phone with his face, for your information he is my sibling and he is 4 years younger than me and we are not similar in face. I have contacted Iphone support multiple times regarding this but no help. I reset my phone, reset the faceid thrice still facing the same issue. I bought this phone only because of this special feature.


Thank you,

Nijo Joy

iPhone X, iOS 11.4.1

Posted on Aug 13, 2018 11:33 AM

Reply
6 replies

Aug 17, 2018 5:07 AM in response to nijo4joy

One thing to try is to redo your face scan on the phone, and make sure he is out of range when you do it.


If he knows your iCloud ID that's a very bad thing; change your password and make him get his own iCloud ID. Anyone with access to your iCloud ID can access pretty much all data on your phone.


As another user I can't do anything, but make a genius bar appointment and take your brother along to demonstrate the problem to the technician. Genius Bar Reservation and Apple Support Options - Apple

Aug 17, 2018 7:39 AM in response to fleurg

fleurg wrote:


Hi nijo4joy,


A face id is easier to unlock than a finger id or a password. Especially if a relative tries to unlock. So there's nothing wrong with you Iphone X.


Greeting,

Fleurg

That is exactly the opposite of what Apple says. I wonder who we should believe?


Apple’s published data from extensive testing:

Fingerprint - 1 in 20,000

Face ID - 1 in 1,000,000


it found that identical twins could fool it sometimes, but family members never. So there is something else going on in this case.

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My brother can unlock my Iphone X with his face id

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