How to sign off of iCloud that is on phone that is dead
I Ian trying to move my phone number to another phone. my current phone is dead and I need to log it off of iCloud to transfer phone number. Any ideas would be great
User profile for user:
sterling r
User level:
Community Specialist
Hello Drewcharger,
Thank you for using Apple Support Communities! I understand that you need to sign out of iCloud on your iPhone that will not power on. I would be happy to help point you in the right direction from here.
The following support article will walk you through how to remove your personal information from the device:
What to do before you sell or give away your iPhone, iPad, or iPod touch - Apple Support
Since the iPhone will not power on, follow steps 2-5 in this section specifically:
Cheers!
Thank you for using Apple Support Communities! I understand that you need to sign out of iCloud on your iPhone that will not power on. I would be happy to help point you in the right direction from here.
The following support article will walk you through how to remove your personal information from the device:
What to do before you sell or give away your iPhone, iPad, or iPod touch - Apple Support
Since the iPhone will not power on, follow steps 2-5 in this section specifically:
If you no longer have your iPhone, iPad, or iPod touch
If the steps above weren't completed and you no longer have your device, use these steps:
- Ask the new owner to erase all content and settings using the above steps.
- If you're using iCloud and Find My iPhone on the device, sign in to iCloud.com or the Find My iPhone app on another device, select the device, and click Erase. After the device has been erased, click Remove from Account.
- If you can't follow either of the above steps, change your Apple ID password. This won't remove personal information that's stored on your old device, but it prevents the new owner from deleting your information from iCloud.
- If you're switching to a non-Apple phone, deregister iMessage.
- If you're using Apple Pay, you can remove your credit or debit cards at iCloud.com. Choose Settings to see which devices are using Apple Pay, then click the device. Next to Apple Pay, click Remove.
Cheers!