All HEIC images became blank in Photos app

Suddenly all .HEIC photos (old and new) taken by iPhone 7 and imported in Photos app library are shown blank white when opened. Repairing permissions of the drive, repairing library, rebooting, restarting the app don't help.


When i opened a photo it loads hi res edition for a few seconds, then became blank (but with detected earlier faces on it). If i export photo as "unmodified original" it is ok. If i drag n drop such photo out of library it is blank too.


User uploaded file User uploaded file


I am on High Sierra 10.13.6

Mac Pro, macOS High Sierra (10.13.5), Mac Pro 5.1, RX 580 8gb sapphire

Posted on Aug 15, 2018 11:23 AM

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3 replies

Aug 16, 2018 2:49 AM in response to Slam_Jack

Did you use any cleaning application to save storage? Not all are save to use and can damage a Photos Library.

If i export photo as "unmodified original" it is ok

Then try to fix this by exporting and reimporting.

  • Export the unmodified original for a broken HEIC image. Test if the export is o.k.by opening the HEIC image in Preview.
  • delete it from the library and empty the recently deleted album.
  • Then reimport the exported photo.

Can Photos now open the HEIC image againß


Have you enabled iCloud Photo Library on your Mac? Check the preferences in Photos, if this setting has changed. Is your Mac syncing with your iPhone using iCloud Photo Library?

Aug 15, 2018 11:33 AM in response to Slam_Jack

When i opened a photo it loads hi res edition for a few seconds, then became blank (but with detected earlier faces on it). I

You may need to repair the thumbnails..

Select a few of the white photos, then enter the key combination ⌘R to rotate them. Then rotate them back with the key combination ⌥⌘R. Frequently this will force the creation of new thumbnails.

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All HEIC images became blank in Photos app

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