Photo files zero Kb size

Question

Photo files zero Kb size

many of my Photo photo files are set at zero. Some of the zero file crash Photos when I attempt to delete them.

OBS MacBook Pro (17-inch Early 2009), OS X El Capitan (10.11.6)

Posted on Aug 16, 2018 2:31 PM

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Answer 1

Top-ranking reply

Teddy_B

Community Specialist

Aug 17, 2018 2:25 PM in response to Outside-the-Box

Hi Outside-the-Box,

Thank you for contacting Apple Support Communities. Based on what you stated, it seems like you have photos that are showing zero for the file size, and when you open them, the Photos app will crash. One thing you can do is to use the Photos library repair tool.

Follow these steps to use the Photos library repair tool:

Hold down Option-Command while you open Photos.

In the dialog that appears, click Repair to start the repair process.

How to use the Photos library repair tool

Cheers.

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Answer 2

mario49

Community Specialist

Aug 21, 2018 5:01 PM in response to Outside-the-Box

Hey Outside-the-Box,

Thanks for the update! Due to the nature of this issue we recommend contacting Apple Support directly for further assistance. - Contact Apple Support .

Take care.

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Answer 3

Aug 18, 2018 2:10 AM in response to Teddy_B

Hi, I’ve rebuilt the Photo library at least 6 times over the last month. Thinking it might be a system side issue I’ve run diagnostic and maintenance progs (disk utility, Titanium, Yasu for Mac -even applejack). All other progs, apple & third-party work. I’m reluctant to reinstall the whole OS just for one program but, is this the way to go?

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Photo files zero Kb size

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