Video & Sound recording out of sync iPad6

Question

Video & Sound recording out of sync iPad6

Has there been any updates to this problem:

Ipad 6th Gen Video and Sound out of Sync

iPad Wi-Fi, iOS 11.4.1

Posted on Aug 17, 2018 3:57 AM

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Answer 1

Best reply

Mario2018

Level 1

13 points

Sep 6, 2018 12:17 PM in response to SimonfromArgyll

I have the same issue. Going through all of the re-set options only resolves the issue for the first 2 or 3 videos. Then the problem slowly returns. I am starting to believe it’s a hardware issue but Apple either cannot find the issue or, are covering it up to avoid a major return issue. I hope someone can help.

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Answer 2

Teddy_B

Community Specialist

Aug 18, 2018 9:40 AM in response to SimonfromArgyll

Hello SimonfromArgyll,

Thank you for using Apple Support Communities. It's my understanding that the audio and video are out of sync on your iPad recordings. I can surely see how this could be concerning. I'm happy to help.

If you haven't already, force quit the Camera and Photos apps then restart your iPad. These steps can resolve many unexpected behaviors.
Force an app to close on your iPhone, iPad, or iPod touch

Restart your iPhone, iPad, or iPod touch

If the issue persists, reinstall iOS with iTunes. This step can resolve possible software issues. When reinstalling iOS, iTunes will completely remove your current software and install a fresh version. While iTunes will try to do this without removing data, it's a good idea to make sure you have a recent backup before trying this step.
How to back up your iPhone, iPad, and iPod touch

Use the steps in the link below to reinstall iOS with iTunes:
If you can't update or restore your iPhone, iPad, or iPod touch

Let us know the results. Please include any other troubleshooting steps you may have tried.

Have a great day!

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Video & Sound recording out of sync iPad6

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