could not activate mobile data network

Hi Toby05

I have had the same problem with my iphone6 plus and my husbands iPhone 7. How did you fix it. I am trying Telstra but I will have to wait. I had to buy a new phone for myself And once is was reset to factory settings and a new sim its fine. I really did not want to get another new phone

Hi Giulio,

Thanks for your suggestion. I have a similar problem, coming from Croatia back to France, and the data does not work. Tried just about everything, including hours on the phone and at the agency of the French carrier, who is now sending me to Apple to check what the issue is. The French carrier supposedly does not have any way to send me the APN config, to erase/replace the one I have stored from the Croatian carrier. Do you have any suggestion of what else could be done?

Thanks in advance,

Tamara

Hello Tamara, that's strange.

The French carrier should be able to provide the APN and others config settings, and let you download them.

I think that only that carrier can help you. I would insist and ask to talk to a chief technician.

Unfortunately I've no further suggestions to offer you, sorry.

Regards

Giulio

Hello Giulio,

Thank you for your reply.
I did mention to them over the past week on several occasions that they should send me an SMS with these settings, but they were convincing me this cannot be done because the configuration is set up automatically.
But after 4h of Twitter DMing, they did actually send me an SMS with the config link... It is really mysterious why this is kept so secret. I am now restoring and will try the config link, I hope it works.
Thank you once again for your help!
Tamara

Have you tried:

- Settings > Cellular (or Mobile) > Cellular Data Options (toggle LTE off and on)

- Settings > Cellular (toggle off and wait 30 seconds or so, toggle back on)

- Settings > General > About (if your carrier has updated their settings it will prompt you to install new ones)

- did you use a VPN while traveling? If so, try again with it toggled off.

- do you have any Profiles installed (from a VPN, service provider, employers and universities sometimes use them to connect to their networks, Apple Beta program, etc.). They are under Settings > General (near the bottom). There is NO OPTION to toggle these off. If you remove them you need to reinstall them so be sure you can do that if they are necessary.

- and lastly, is your SIM car seated well (does it show the carrier name at all in the status bar or in Settings > General > About on the Network line?

If these don't work you may need to contact your carrier and ask what's up. Good luck!

Can someone please share the link for the Telstra APN config. Our enterprise support at Telstra has been trying to help me all week since I returned from overseas and still haven’t fixed my data subscription error. I’ve done the factory reset and that fixed the problem but when I restored from backup thereafter my iPhone could not activate the data network again. Telstra said it’s a recent known issue and their tech support won’t help until you have tried ever one of their trouble shooting processes before they hand you over to their third tier support team.

I would try and contact your Australian carrier explaining your problem, and see if they can help you.

Regards

Giulio

Glad you could work it out.

Have a nice day

Giulio

Hi We used covermore too. I now have that link and will try to fix it

Thank you so much