My New Macbook 12" Retina runs hot sometimes and battery isn't lasting as long as it did when I first purchased 3 months ago...

Is @BobHarris out there? I saw on a forum to run EtreCheck. This is it below...

EtreCheck version: 4.3.6 (4D041)

Report generated: 2018-08-18 00:23:20

Download EtreCheck from https://etrecheck.com

Runtime: 6:32

Performance: Below Average


Problem: Other problem

Description:

Computer gets hot and battery isn’t lasting as long as I feel it should. It’s a brand new computer. Macbook 12inch. Retina. 16GB


Major Issues:

Anything that appears on this list needs immediate attention.


No Time Machine backup - Time Machine backup not found.


Minor Issues:

These issues do not need immediate attention but they may indicate future problems.


Heavy RAM usage - This machine is using a large amount of RAM.

Low performance - EtreCheck report took over 5 minutes to run. This is unusual.

32-bit Apps - This machine has 32-bits apps that may have problems in the future.

Abnormal shutdown - Your machine shut down abnormally.


Hardware Information:

MacBook (Retina, 12-inch, 2017)

MacBook Model: MacBook10,1

1 1.4 GHz Intel Core i7 (i7-7Y75) CPU: 2-core

16 GB RAM - Not upgradeable

BANK 0/DIMM0 - 8 GB LPDDR3 1867 ok

BANK 1/DIMM0 - 8 GB LPDDR3 1867 ok

Battery: Health = Normal - Cycle count = 24


Video Information:

Intel HD Graphics 615 - VRAM: 1536 MB

Color LCD


Drives:

disk0 - APPLE SSD AP0512J 500.28 GB (Solid State - TRIM: Yes)

Internal PCI-Express 8.0 GT/s x2 NVM Express

disk0s1 - EFI [EFI] 315 MB

disk0s2 499.96 GB

disk1s1 - Macintosh HD (APFS) 499.96 GB (123.80 GB used)

disk1s2 - Preboot (APFS) [APFS Preboot] 499.96 GB (21 MB used)

disk1s3 - Recovery (APFS) [Recovery] 499.96 GB (532 MB used)

disk1s4 - VM (APFS) [APFS VM] 499.96 GB (4.29 GB used)


disk2 - Disk Image 187 MB (Disk Image)

External Disk Image

disk2s1 [Partition Map] 32 KB

disk2s2 - G***********e (HFS+) 187 MB


Mounted Volumes:

disk1s1 - Macintosh HD 499.96 GB (371.11 GB free)

APFS

Mount point: /

Encrypted


disk1s4 - VM [APFS VM] 499.96 GB (371.13 GB free)

APFS

Mount point: /private/var/vm


disk2s2 - G***********e 187 MB

HFS+

Mount point: /Volumes/G***********e


Network:

Interface en0: Wi-Fi

802.11 a/b/g/n/ac

One IPv4 address

Interface en1: Bluetooth PAN

iCloud Quota: 141.88 GB available


System Software:

macOS High Sierra 10.13.4 (17E199)

Time since boot: About 40 days

System Load: 35.55 (1 min ago) 12.66 (5 min ago) 8.07 (15 min ago)


Security:

SystemStatus
GatekeeperMac App Store and identified developers
System Integrity ProtectionEnabled


32-bit Applications:

2 32-bit apps


System Launch Agents:

[Not Loaded] 8 Apple tasks
[Loaded] 148 Apple tasks
[Running] 136 Apple tasks
[Other] One Apple task


System Launch Daemons:

[Not Loaded] 40 Apple tasks
[Loaded] 161 Apple tasks
[Running] 133 Apple tasks


Launch Agents:

[Loaded] com.microsoft.update.agent.plist (Microsoft Corporation - installed 2018-07-27)
[Not Loaded] com.teamviewer.teamviewer_desktop.plist (TeamViewer GmbH - installed 2018-07-27)
[Not Loaded] com.teamviewer.teamviewer.plist (TeamViewer GmbH - installed 2018-07-27)


Launch Daemons:

[Loaded] com.microsoft.OneDriveUpdaterDaemon.plist (Microsoft Corporation - installed 2018-07-27)
[Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2018-07-27)
[Not Loaded] com.teamviewer.teamviewer_service.plist (TeamViewer GmbH - installed 2018-07-27)
[Loaded] com.teamviewer.Helper.plist (TeamViewer GmbH - installed 2018-07-24)
[Loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2018-07-10)


User Launch Agents:

[Other] com.google.keystone.agent.plist (Google, Inc. - installed 2018-07-17)
[Loaded] com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2018-07-09)


User Login Items:

Dropbox Application (Dropbox, Inc. - installed 2018-08-15)

(/Applications/Dropbox.app)


Internet Plug-ins:

QuickTime Plugin: (installed 2018-03-27)


Time Machine:

Time Machine Not Configured!


Top Processes by CPU:

Process (count)Source% of CPULocation
soagentApple14
mdsApple13
suggestdApple11
MessagesApple10
AppleSpellApple10


Top Processes by Memory:

Process (count)SourceRAM usageLocation
Google Chrome Helper (22)Google, Inc.2.19 GB
kernel_taskApple1.65 GB
MessagesApple983 MB
soagentApple561 MB
mdworker (19)Apple417 MB


Top Processes by Network Use:

ProcessSourceInputOutputLocation
mDNSResponderApple104 MB17 MB
MailApple6 MB72 KB
netbiosdApple1 MB563 KB
apsdApple244 KB187 KB
CalendarAgentApple174 KB19 KB


Top Processes by Energy Use:

Process (count)SourceEnergy (0-100)Location
MailApple40
soagentApple3
Google Chrome Helper (22)Google, Inc.3
WindowServerApple3
com.apple.messages.TranscriptRenderingServiceApple2


Virtual Memory Information:

Available RAM3.48 GB
Free RAM110 MB
Used RAM12.52 GB
Cached files3.37 GB
Swap Used1.95 GB


Software Installs (past 30 days):

NameVersionInstall Date
TeamViewer13.2.53212018-07-27
Microsoft Office 2016 for Mac16.16.180812012018-07-27
Gatekeeper Configuration Data1512018-08-13
Microsoft Outlook for Mac16.16.180812012018-08-15
Microsoft OneNote for Mac16.16.180812012018-08-15
Microsoft PowerPoint for Mac16.16.180812012018-08-15
Microsoft Excel for Mac16.16.180812012018-08-15
Microsoft Word for Mac16.16.180812012018-08-15


Diagnostics Information (past 7 days):

2018-07-08 17:51:45 Last Shutdown Cause: -128 - Unknown



End of report

MacBook (Retina,12-inch,2017)

Posted on Aug 17, 2018 9:31 PM

Reply
Question marked as Top-ranking reply

Posted on Aug 18, 2018 7:45 AM

Time since boot: About 40 days

As much as it pains me to say this, "Reboot" every once in a while.


User uploaded file

It pains me because I come from a generation of computer professionals that believes that rebooting is an evil thing, and we took pride when the operating system was up for months at a time running stable. Unfortunately, not since Snow Leopard 10.6 has macOS been that stable.


So reboot every once in a while, especially if you are seeing performance issues after being up for 40 days and 40 nights.


Google Chrome Helper (22) Google, Inc. 2.19 GB

Google Chrome is a resource hog, and you have 20'ish tabs open. Each of those tabs could have active Javascript running in them that can be letching CPU, Network, and memory resources even when they are not the tab being displayed. And as each tab is from a different website, there can be 20'ish different ways for those websites to play nice or be lazy about how they use your resources.


Swap Used 1.95 GB

While your Macbook has a generous amount of RAM (16GB) you have still managed to fill it up and started using the swap files on your SSD. While an SSD is much faster than the old rotational hard disks, it is still not as fast as keeping your code and data in memory.


Try cutting back on the number of apps you keep open and running. Cut back on the number of browser tabs you keep open. Maybe look at using Safari or Firefox (if there is some website that only likes Chrome, you can always just use Chrome for that website, and another browser for the rest).


If you are going to keep Chrome, maybe look at "The Great Suspender"

<The Great Suspender - Chrome Web Store>

as a way to tame all the tabs, you are keeping open.

Similar questions

5 replies
Question marked as Top-ranking reply

Aug 18, 2018 7:45 AM in response to kater8067

Time since boot: About 40 days

As much as it pains me to say this, "Reboot" every once in a while.


User uploaded file

It pains me because I come from a generation of computer professionals that believes that rebooting is an evil thing, and we took pride when the operating system was up for months at a time running stable. Unfortunately, not since Snow Leopard 10.6 has macOS been that stable.


So reboot every once in a while, especially if you are seeing performance issues after being up for 40 days and 40 nights.


Google Chrome Helper (22) Google, Inc. 2.19 GB

Google Chrome is a resource hog, and you have 20'ish tabs open. Each of those tabs could have active Javascript running in them that can be letching CPU, Network, and memory resources even when they are not the tab being displayed. And as each tab is from a different website, there can be 20'ish different ways for those websites to play nice or be lazy about how they use your resources.


Swap Used 1.95 GB

While your Macbook has a generous amount of RAM (16GB) you have still managed to fill it up and started using the swap files on your SSD. While an SSD is much faster than the old rotational hard disks, it is still not as fast as keeping your code and data in memory.


Try cutting back on the number of apps you keep open and running. Cut back on the number of browser tabs you keep open. Maybe look at using Safari or Firefox (if there is some website that only likes Chrome, you can always just use Chrome for that website, and another browser for the rest).


If you are going to keep Chrome, maybe look at "The Great Suspender"

<The Great Suspender - Chrome Web Store>

as a way to tame all the tabs, you are keeping open.

Aug 17, 2018 10:44 PM in response to kater8067

A Troubleshooting Procedure that may Fix Problems with macOS El Capitan or Later

You should try each, one at a time, then test to see if the problem is fixed before going on to the next.


Be sure to back up your files before proceeding if possible.


  1. Shutdown the computer, wait 30 seconds, restart the computer.
  2. Disconnect all third-party peripherals.
  3. Resetting your Mac’s PRAM and NVRAM
  4. Reset the System Management Controller (SMC)
  5. Reset your Startup Disk and Sound preferences.
  6. Start the computer in Safe Mode. Test in safe mode to see if the problem persists, then restart normally. Also, see Use safe mode to isolate issues with your Mac - Apple Support and Playing Safe- what does Safe mode do?.
  7. Use Apple Hardware Test to see if there is any hardware malfunction. How to invoke and interpret the Apple hardware tests - CNET.
  8. Repair the disk by booting from the Recovery HD. Immediately after the chime hold down the Command and R keys until the Utility Menu appears. Choose Disk Utility and click on the Continue button. Select the indented (usually, Macintosh HD) volume entry from the side list. Click on the First Aid button in the toolbar. Wait for the Done button to appear. Quit Disk Utility and return to the Utility Menu. Restart the computer from the Apple Menu.
  9. Repair permissions on the Home folder: Resolve issues caused by changing the permissions of items in your home folder.
  10. Create a New User Account Open Users & Groups preferences. Click on the lock icon and enter your Admin password when prompted. On the left under Current User click on the Add [+] button under Login Options. Setup a new Admin user account. Upon completion log out of your current account then log into the new account. If your problems cease, then consider switching to the new account and transferring your files to it - Transferring files from one User Account to another.
  11. Download and install the OS X El Capitan 10.11.6 Combo Update or 10.12.6 Combo Update or Download macOS High Sierra 10.13.6 Combo Update as needed.
  12. Reinstall OS X by booting from the Recovery HD using the Command and R keys. When the Utility Menu appears select Reinstall OS X then click on the Continue button.
  13. Erase and Install OS X Restart the computer. Immediately after the chime hold down the Command and R keys until the Apple logo appears. When the Utility Menu appears:
  1. Select Disk Utility from the Utility Menu and click on Continue button.
  2. When Disk Utility loads select the drive (out-dented entry) from the Device list.
  3. Click on the Erase icon in Disk Utility's toolbar. A panel will drop down.
  4. Set the Format type to APFS (for SSDs only) or Mac OS Extended (Journaled.)
  5. Click on the Apply button, then wait for the Done button to activate and click on it.
  6. Quit Disk Utility and return to the Utility Menu.
  7. Select Reinstall OS X and click on the Continue button.

14. If none of the above helps then see How to Downgrade macOS High Sierra and macOS Reversion- How to Downgrade from High Sierra.

15. If you get here without success then make an appointment at the Apple Genius Bar for service. If you need to find an Apple Store - Find a Store - Apple.

Ways to help make a slow Mac faster


  1. 17 Reasons Why Your Mac Runs Slower Than it Should
  2. Slow Mac Performance? This Article Solves It!
  3. Fix slow start-ups in OS X | MacFixIt - CNET Reviews
  4. How to fix slow shutdown and startup times. | MacTip.net
  5. 6 Easy Tips to Speed Up OS X Yosemite on Your Mac
  6. OS X El Capitan- If your Mac runs slowly
  7. Visit The XLab FAQs and read the FAQ on Performance
  8. Tips to Fix Issues that affect Mac Performance
  9. Avoid using any third-party cleanup software. Usually, this software does more bad than good. You don't need it. All computers become slower over time even under normal use. Experienced users erase the hard drive and do a clean install from scratch from time to time; or whenever installing a major OS upgrade. Doing so means you must maintain regular and multiple backups.
  10. If you have enabled iCloud Disk and are storing your Documents and Data in iCloud, then consider turning that off and signing out of iCloud. It can slow down the computer considerably. Please see the following from the user, fotomac: "The solution was to SIGN OUT of iCloud and my problem STOPPED! NO MORE SPINNING BEACHBALL! My computer's speed increased to what it should be and all my Apps now work!"
  11. Add more RAM or cut back on the number of concurrently running applications and utilities. Remove unnecessary anti-malware software and any software that promises to clean your Mac. Check for runaway processes: Runaway applications can shorten battery runtime, affect performance, and increase heat and fan activity. Also, visit The XLab FAQs and read the FAQ on dealing with The Spinning Beach Ball of Death.
  12. The Ultimate Fix: Backup everything, erase the drive, reinstall OS X, and restore your data from the backup. Reinstall third-party software from original media/scratch.

Aug 18, 2018 1:01 PM in response to kater8067

kater8067 wrote:


Thanks @bobharris. How do I run fewer apps on chrome ? Not sure what that part means. The rest I will try !

That (22) following Chrome in the EtreCheck report is a separate Chrome process, and that generally means you have that number of Chrome tabs active with each tab most likely visiting a different website. Where a tab is all of these things:

User uploaded file


As for app (Applications) I mean Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft OneNote, TeamViewer, Chrome, Apple Messages (aka iMessage), etc... EtreCheck does not list all the apps that are currently running on a system, it just lists the top resource users.


Many apps on the Mac do NOT quit when you close the last window. They keep running. And some apps do quit when you close the window. That is a per app decision on how it wants to behave.


But if you have been closing windows thinking that Quit the App, then you still have apps running even though you are not using them. To properly quit an app, you use the App menu and select Quit or

User uploaded fileUser uploaded file

Do you think my ICloud is slowing it down as well?

If iCloud were slowing you down, it would be a top network consumer. It is not listed as a heavy users in the EtreCheck output.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

My New Macbook 12" Retina runs hot sometimes and battery isn't lasting as long as it did when I first purchased 3 months ago...

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.