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Pop-up window: Apple wants to make changes

I repeatedly get a pop-up window saying “Apple want to make changes. Enter your password to allow this.” There is no mention of what is to be changed nor why. I, of course, don’t enter the password and have to close three iterations of the window before it goes away until the next day.

Is this an attempted hack of my computer? IF so, how to delete it from my system?


User uploaded file


Mac Pro (mid 2010), OS X 10.13.5

VIN,MacBook Air (13-inch Mid 2011), macOS High Sierra (10.13.5)

Posted on Aug 19, 2018 4:45 PM

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Question marked as Best answer

I have the same problem. Called APPLE Support. They had me run Malweare bytes. It found 9 issues. And cleaned them out. Apple had me delete them, and empty the trash so I don't have a list. I will post again in a couple of days with the results.

Posted on Sep 9, 2018 5:41 PM

107 replies

Sep 11, 2018 7:14 AM in response to QZ9

I just had the same problem. To resolve, I first emptied the caches in Safari, then closed all apps. Re-opened Safari and went to Preferences -> Manage Website Data and deleted all cookies, etc that I didn't use or recognize. Closed Safari again and went to ~User -> Library -> Safari -> Databases and deleted all databases that I didn't use or recognize. Re-opened Safari and all other apps and the popup message no longer appears.

Sep 13, 2018 7:24 AM in response to pipfromhanover

There’s a bit more to it. You’ve checked safari but also check for unknown programs installed to your Mac. If you haven’t run Malwarebytes. Check users and groups > login items


Basically you’re checking places programs can hide. Also check watch to see if the pop up happens on specific websites you may end up contacting that webmaster as they may not know their server is flooding out popups

Most of these aren’t actual popups but JavaScript so the way it comes up bypasses some blocks you may already have in pl

Pop-up window: Apple wants to make changes

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