If WiFi Calling is off, why am I still receiving calls?

Question

Level 1

32 points

If WiFi Calling is off, why am I still receiving calls?

If anyone is familiar with Presence App that utilizes old iPhones as WiFi security cameras, I wonder if you’ve experienced this.

So I have two iPhone 6’s being used and they usually work great, without dropping out or crashing. They are set up with my Apple ID but have nothing on them other than Presence and all notifications are off, including calls and texts. There are also no SIMs in these two phones. But when I receive a phone call on my 7 Plus, it rings through on both of those phones. This hasn’t been a problem before but lately this has interrupted the connection and shuts down my cameras. Then I have to go through this process to get everything back online.

I checked settings and verified that notifications and WiFi Calling are disabled. Why are phone calls still ringing through when I have all of that off? I know the link is my ID, but what might I be missing to stop these phones from reveiving calls?

iPhone 7 Plus, iOS 11.2.6

Posted on Aug 19, 2018 9:29 PM

Reply

Answer 1

Aug 19, 2018 9:32 PM in response to GWampler

The Wifi Calling setting has nothing to do with an App. It is a carrier setting. You would need to contact the developers support link to get help: http://www.presencepro.com/support/

Best,

GB

Reply

Answer 2

GWampler Author

Level 1

32 points

Aug 19, 2018 10:13 PM in response to gail from maine

In the words of the great Dr. Emmett Brown...GREAT SCOTT! Didn’t even see that in the Settings! That should do it! I’ll test it out tomorrow and give an official declaration of resolution!

Thank you my friend!

Reply

Answer 3

Aug 29, 2018 2:12 PM in response to GWampler

You may want to see if you have "Calls on Other Devices" turned on for the respective phones: Settings>Phone>Calls on other Devices. If that is turned on, switch it off.

Best,

GB

Reply

Answer 4

Aug 19, 2018 10:21 PM in response to GWampler

You are most welcome 🙂. Fingers crossed that you will be able to give us good news!

Best,

GB

Reply

Answer 5

GWampler Author

Level 1

32 points

Aug 20, 2018 7:47 PM in response to gail from maine

Deselecting those two phones seems to have done the trick! I received a phone call today while at home and the cameras stayed online!

Thanks for the suggestion! I totally overlooked that setting!

Reply

Answer 6

Aug 20, 2018 7:54 PM in response to GWampler

YAY!!! Thanks for posting back with your results 🙂

Best,

GB

Reply

Answer 7

GWampler Author

Level 1

32 points

Aug 19, 2018 9:59 PM in response to gail from maine

I have reached out but my problem isn’t really “in-app.” How can the developer compete when the phone is responding to a call?

Per the developers suggestions to avoid crashes, once I have the camera running, I start Guided Access to keep it stuck on that screen. The incoming call bypasses that but once the call is done ringing, that leaves the Presence app stuck trying to reconnect. I guess they could work on rebounding after such an event but the way I see it, my 6’s shouldn’t even be receiving calls...if I could stop that, it becomes a non-issue.

Reply

If WiFi Calling is off, why am I still receiving calls?

Similar questions