Garageband Lessons Download Issue

Question

Level 1

12 points

Garageband Lessons Download Issue

Other than the 'Basic Guitar' & 'Basic Piano' lessons which are already downloaded and ready to use in the 'Learn To Play' section, I clicked on 'download all' for the other free lessons. That is the 'Rock Guitar' & 'Blues Guitar' and 'Pop Piano' & 'Classical Piano' lessons.

It has been three days since then and they just keep downloading forever. The status on each download keeps changing from 'Downloading' to 'Pending' to '2 minutes left' etc and each and every download has the blue progress bar to almost the end like it is almost completely downloaded or will finish downloading any second.

But that's about it! No downloads, no temp folder that I can find, even if I pause the downloads they still keep are active changing from Pending to Downloading etc. I can not delete any of them I can't do anything! When i check in the Library/Learn To Play folder I see the Basic Guitar & Basic Piano Lessons there. Other than that nothing! I would like to stop this from going on endlessly! Any help, please?

iMac (21.5-inch, Late 2015), macOS High Sierra (10.13.6)

Posted on Aug 21, 2018 2:15 AM

Reply

Answer 1

Joseph_S.

Community Specialist

Aug 22, 2018 7:39 AM in response to faraazfk

Hello faraazfk,

Thanks for that info and choosing the Apple Support Communities. If I understand correctly, you are unable to download additional lessons in the GarageBand on your iMac. To help with your situation, use safe mode to start up your Mac as it does the following things:

Verifies your startup disk and attempts to repair directory issues, if needed

Loads only required kernel extensions

Prevents startup items and login items from opening automatically

Disables user-installed fonts

Deletes font caches, kernel cache, and other system cache files

Log into your user account and test the issue while in safe mode and then restart normally and test the issue again.

Use safe mode to isolate issues with your Mac
Graphics performance limited in macOS Recovery, safe mode, or Guest User mode

Cheers!

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Answer 2

raina_b22

Community Specialist

Aug 22, 2018 1:08 PM in response to faraazfk

Thanks for replying, faraazfk, and that additional info, it really helps! Since safe mode didn't help with your situation, your next step is to make a backup of your personal data and then reinstall GarageBand with the steps below:

Reinstall GarageBand

If you still can't resolve your issue, reinstall GarageBand. You don't have to remove everything related to GarageBand, such as projects. You just remove and reinstall the GarageBand application.

To reinstall GarageBand:

In the Finder, choose Applications from the Go menu.

Locate the GarageBand application and drag it to the trash.

Open the Mac App Store

Click Purchased in the Mac App Store toolbar.

Sign into the Mac App Store using the Apple ID you first used to purchase GarageBand.

Look for GarageBand in the list of purchased applications in the App Store. If you don't see GarageBand in the list, make sure it's not hidden. See Hide and unhide purchases in the Mac App Store for more information.

Select Install to download and install GarageBand.

Backing up your Mac hard drive
If GarageBand for Mac won't open or play back your project

Have a great day and thanks for using the Apple Support Communities!

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Answer 3

faraazfk Author

Level 1

12 points

Aug 22, 2018 8:58 PM in response to raina_b22

Thanks for the reply becky_s22. It had slipped my mind to mention in my first post that I had done exactly that after nothing seemed to work (sorry about that). But when I reinstalled GB, and opened the Choose window, all the previous downloads doing their thing was all back! Nothing changed! The thing that frustrates and surprises me most is that while reading the Help Manual it is clearly mentioned that one can delete a download at any stage of its progress by simply selecting it and hitting the Delete button on the keyboard! But that does not happen! Nothing ever happens! There must be a solution! Thanks!

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Answer 4

i_rina

Community Specialist

Aug 23, 2018 7:03 AM in response to faraazfk

Hey faraazfk, thanks for that update. Since reinstalling GarageBand and previous steps didn't help with your situation, your next step is to contact Apple for further help with your issue with downloading these lessons.

Contact Apple Support

Cheers!

Reply

Answer 5

faraazfk Author

Level 1

12 points

Aug 24, 2018 2:05 AM in response to i_rina

Thank you all! Thank you i_rina! Appreciate your time and replies! Today, on its own, the downloads started completing and it is all fine now! But thanks a ton nevertheless!

Reply

Answer 6

faraazfk Author

Level 1

12 points

Aug 22, 2018 11:08 AM in response to Joseph_S.

Thanks for the reply. I did what you suggested but everything was the same. the only difference was that, in safe mode, the 'Choose' window was constantly flickering with white strands across.

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Garageband Lessons Download Issue

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