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iOS 11 freezing and heating on iPhone X

I have an iPhone X which heats up and freezes, if I use it for an hour on YouTube, play music connecting Bluetooth headphones, using Car Play for maps. The only way to make my phone to bring it to working condition is to try all the ways to shut it down and reboot the device.


The same phone also does not seem to be active if I don't use it for a day. I wish I could have taken the video where the phone was not responding to any clicks anywhere on the screen. I have tried all the solutions on the internet but recently these instances have reduced but still not fixed.

iPhone X, iOS 11.4.1

Posted on Aug 23, 2018 7:33 AM

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Posted on Aug 23, 2018 8:27 AM

How much is it heating up? It's normal for a phone to get warm or even hot (especially in the summer) while watching videos, playing games or using navigation. But, if it's getting too hot to hold, something is seriously wrong. I'd suggest backing up the phone and restoring it from the back up:


Restore your iPhone, iPad, or iPod touch from a backup - Apple Support


This will tend to clear out stuck processes and similar glitches. Test if for a day or two. If that doesn't help, restore it to factory state:


Restore your iPhone, iPad, or iPod to factory settings - Apple Support


If it's still getting hot at that point, I'd guess you have a hardware issue, probably the battery. Make arrangements to have Apple look at it:


Genius Bar Reservation and Apple Support Options - Apple


If, after restoring it to factory state, everything works fine, it indicates that there is a problem with something that was installed on your phone. Rather than restoring from your back up, add your accounts back so that you get your contacts, calendars and email back, log into your Apple ID. Then, download only those apps you absolutely need. Test. If all goes well, add the less essential apps back a few at a time, watching for issues. This is the most conservative way of dealing with it.

8 replies
Question marked as Best reply

Aug 23, 2018 8:27 AM in response to sidpits

How much is it heating up? It's normal for a phone to get warm or even hot (especially in the summer) while watching videos, playing games or using navigation. But, if it's getting too hot to hold, something is seriously wrong. I'd suggest backing up the phone and restoring it from the back up:


Restore your iPhone, iPad, or iPod touch from a backup - Apple Support


This will tend to clear out stuck processes and similar glitches. Test if for a day or two. If that doesn't help, restore it to factory state:


Restore your iPhone, iPad, or iPod to factory settings - Apple Support


If it's still getting hot at that point, I'd guess you have a hardware issue, probably the battery. Make arrangements to have Apple look at it:


Genius Bar Reservation and Apple Support Options - Apple


If, after restoring it to factory state, everything works fine, it indicates that there is a problem with something that was installed on your phone. Rather than restoring from your back up, add your accounts back so that you get your contacts, calendars and email back, log into your Apple ID. Then, download only those apps you absolutely need. Test. If all goes well, add the less essential apps back a few at a time, watching for issues. This is the most conservative way of dealing with it.

Sep 25, 2018 5:52 AM in response to sidpits

Thanks to both of you, I did try all the methods suggested, even Genius Bar after making me wait said next updates of iOS 12 should be a rEsolving this but now I’m running at iOS 12 and battery is draining too fast and when I use my phone for a call it literally heats up So have to use Bluetooth headphones or speaker. My battery health is at 96%. I use my phone an hour a day on weekday and couple of hours on weekends, no apps just an iPhone X to make calls and text otherwise I’ve my office phone but my iPad has good health.

Sep 25, 2018 6:54 AM in response to sidpits

sidpits wrote:


I am planning to visit to the apple store, but my device is brought thru' Verizon. Will apple replace it or should I go to Verizon.

You should take it to Apple. Even if you bought it through Verizon, your warranty is with Apple. If it needs to be replaced, Apple will generally do it on the spot. Verizon would need to send you a phone and it takes two days.

iOS 11 freezing and heating on iPhone X

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