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My wife got an e-mail that says a purchase was made at the app store. How can I cancel this?

My wife got an e-mail that says a purchase was made at the app store. How can I cancel this?

MacBook Pro with Retina display, OS X Yosemite (10.10.4)

Posted on Aug 23, 2018 6:16 PM

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Question marked as Best reply

Posted on Aug 23, 2018 6:18 PM

If all you got was an email, see this:


Apple will not address you as Customer, they use your name provided when you created your Apple ID.

If all you received was an email, it is very possible this is a phishing attempt to get your account details. Do not interact or click on any links in the email and see this. Avoid phishing emails, fake 'virus' alerts, phony support calls, and other scams - Apple Support


This will help identify legitimate emails from Apple, Identify legitimate emails from the App Store or iTunes Store - Apple Support


Next, check your purchase history to see if there were actual purchases, See your purchase history in the App Store or iTunes Store - Apple Support


If there were not, just ignore the mail, send to Apple as an attachment to reportphishing@apple.com


If there were, and you see a deduction in your bank/credit card account, then see this, If you see 'itunes.com/bill' or an unfamiliar charge on your statement - Apple Support


If you are seeing charges for a subscription, see this for viewing and managing the subscription. View, change, or cancel your subscriptions - Apple Support




4 replies
Question marked as Best reply

Aug 23, 2018 6:18 PM in response to 4214Oldchurch

If all you got was an email, see this:


Apple will not address you as Customer, they use your name provided when you created your Apple ID.

If all you received was an email, it is very possible this is a phishing attempt to get your account details. Do not interact or click on any links in the email and see this. Avoid phishing emails, fake 'virus' alerts, phony support calls, and other scams - Apple Support


This will help identify legitimate emails from Apple, Identify legitimate emails from the App Store or iTunes Store - Apple Support


Next, check your purchase history to see if there were actual purchases, See your purchase history in the App Store or iTunes Store - Apple Support


If there were not, just ignore the mail, send to Apple as an attachment to reportphishing@apple.com


If there were, and you see a deduction in your bank/credit card account, then see this, If you see 'itunes.com/bill' or an unfamiliar charge on your statement - Apple Support


If you are seeing charges for a subscription, see this for viewing and managing the subscription. View, change, or cancel your subscriptions - Apple Support




My wife got an e-mail that says a purchase was made at the app store. How can I cancel this?

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