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User profile for user: elahouston
elahouston Author
User level: Level 1
64 points

iphone 8 stuck on press home to upgrade

IPhone 8 was turning on and off repeatedly. I connected the iPhone to iTunes to upgrade the IOS version. Now the iPhone is stuck on “Press home to upgrade”

Posted on Aug 25, 2018 8:04 AM

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Question marked as Top-ranking reply
User profile for user: i_rina
i_rina
User level: Community Specialist

Posted on Aug 27, 2018 11:33 AM

Hi elahouston,

Thanks for using Apple Support Communities. I see from your post that you updated your iOS software using iTunes and you're unable to complete the update.

You mentioned your iPhone 8 was restarting unexpectedly before you tried to update, which could be a factor. To help with a case like this, we have some great steps If you can't update or restore your iPhone, iPad, or iPod touch


Put your device in recovery mode and set it up again

  1. Make sure that you're using the latest version of iTunes.
  2. If iTunes is already open, close it. Connect your device to your computer and open iTunes. If you don't have a computer, borrow one from a friend or go to an Apple Retail Store or Apple Authorized Service Provider for help.
  3. While your device is connected, force restart it with these steps, but don't release the buttons when you see the Apple logo, wait until the connect to iTunes screen appears:
    • On an iPhone X, iPhone 8, or iPhone 8 Plus: Press and quickly release the Volume Up button. Press and quickly release the Volume Down button. Then, press and hold the Side button until you see the connect to iTunes screen.
    • On an iPhone 7 or iPhone 7 Plus: Press and hold the Side and Volume Down buttons at the same time. Keep holding them until you see connect to iTunes screen.
    • On an iPhone 6s and earlier, iPad, or iPod touch: Press and hold both the Home and the Top (or Side) buttons at the same time. Keep holding them until you see the connect to iTunes screen.
      User uploaded file
  4. When you see the option to Restore or Update, choose Update. iTunes will try to reinstall iOS without erasing your data. Wait while iTunes downloads the software for your device. If the download takes more than 15 minutes and your device exits the connect to iTunes screen, let the download finish, then repeat step 3.
    User uploaded file
  5. After the Update or Restore completes, set up your device.


Without knowing if you have a recent backup, it's recommended that you try the Update option first. Restoring will erase your iPhone and return it to factory settings, so you'd only want to do that after exhausting all other possibilities.

I hope this helps to get your iPhone 8 back up and running.

Take care.
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8 replies
Question marked as Top-ranking reply
User profile for user: i_rina
i_rina
User level: Community Specialist

Aug 27, 2018 11:33 AM in response to elahouston

Hi elahouston,

Thanks for using Apple Support Communities. I see from your post that you updated your iOS software using iTunes and you're unable to complete the update.

You mentioned your iPhone 8 was restarting unexpectedly before you tried to update, which could be a factor. To help with a case like this, we have some great steps If you can't update or restore your iPhone, iPad, or iPod touch


Put your device in recovery mode and set it up again

  1. Make sure that you're using the latest version of iTunes.
  2. If iTunes is already open, close it. Connect your device to your computer and open iTunes. If you don't have a computer, borrow one from a friend or go to an Apple Retail Store or Apple Authorized Service Provider for help.
  3. While your device is connected, force restart it with these steps, but don't release the buttons when you see the Apple logo, wait until the connect to iTunes screen appears:
    • On an iPhone X, iPhone 8, or iPhone 8 Plus: Press and quickly release the Volume Up button. Press and quickly release the Volume Down button. Then, press and hold the Side button until you see the connect to iTunes screen.
    • On an iPhone 7 or iPhone 7 Plus: Press and hold the Side and Volume Down buttons at the same time. Keep holding them until you see connect to iTunes screen.
    • On an iPhone 6s and earlier, iPad, or iPod touch: Press and hold both the Home and the Top (or Side) buttons at the same time. Keep holding them until you see the connect to iTunes screen.
      User uploaded file
  4. When you see the option to Restore or Update, choose Update. iTunes will try to reinstall iOS without erasing your data. Wait while iTunes downloads the software for your device. If the download takes more than 15 minutes and your device exits the connect to iTunes screen, let the download finish, then repeat step 3.
    User uploaded file
  5. After the Update or Restore completes, set up your device.


Without knowing if you have a recent backup, it's recommended that you try the Update option first. Restoring will erase your iPhone and return it to factory settings, so you'd only want to do that after exhausting all other possibilities.

I hope this helps to get your iPhone 8 back up and running.

Take care.
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iphone 8 stuck on press home to upgrade

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