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I can't import pictures from iPhone 5 to Windows 10. Whatever I do it says there are no pictures and it won't show the DCIM file
iPhone 5, iOS 10.3.3
I'd consider miskeecare's suggestion above first. If you have enabled iCloud Photo Library and optimise storage options then it could well be that there are no images to copy off via explorer. You might want to Download iCloud for Windows - Apple Support and retrieve your photos that way.
tt2
Hello Turingtest2, Many thanks for the reply. I can try updating the driver, but the Laptop can see the iPhone. It shows up as "Owner's iPhone" under "This PC" . Under the iPhone it shows "Internal Storage" with 7.25G free out of 14.7G. But if you click on the "Internal Storage" it blanks it and says "This folder is Empty". On other PCs I am pretty sure I see the DCIM folder at this point, then opening that shows the pictures on the iPhone. Does this stack up with a possible driver problem please ? With Kind Regards, chrisfromprovence.
Thanks TT2 and also miskeecare. I believe it is the iCloud Photo Library enablement that is doing it. This seems to be a Feature, not a problem !. Strange though, because I am pretty sure that I was able to import the picrues via Exploerer onto a Windows 7 PC, and I haven't changed the setting on the iPhone. But anyway, problem solved, and many thanks for taking an interest. Chrisfromprovence
This is the first time I have used this site, so I am not certain I am doing this right. I just wanted to make sure you saw my thanks for the tip about the iCloud library. It was spot on. With Kind Regards, Chris.
You're doing it right, you've awarded a solved for the most relevant answer which not everyone bothers to do so thanks for that. I'm sure miskeecare will see your note of thanks. This is a global site with people contributing in their spare time. Different people can be active here at different times on different days.
tt2
Because you have enabled icloud photo library in this case the device has only thumbnails on it self and the full pictures are stored in the cloud
Reboot both computer and device. Unlock device before connecting to USB. If that doesn't help try reinstalling the device drivers as set out in iOS device not showing in iTunes for Windows.
tt2
You're welcome. 🙂
tt2
I can't import pictures from iPhone 5 to Windows 10. Whatever I do it says there are no pictures and it won't show the DCIM file
