Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Login black screen of death

A couple of days ago, I started up my old Macbook pro (MacBook Pro (Retina, 13-inch, Late 2013, High Sierra 10.13.6) -- everything looked normal. I clicked on my user icon and entered password. The progress bar advanced about 90% and then stopped. For a long, long time. I finally held down the power button until it shut down, and then restarted. This time, when I tried to log in, the progress bar advanced about 50% and then the machine went to the black screen of death -- black screen with a white cursor. I can move the cursor around, but nothing happens.


I tried all the possible solutions I can find on the web with no joy. As last resort, I went into disk utility, created a new volume, and installed MacOS on the new volume. This copy of the OS works perfectly well.


So now I can reproduce the problem by booting on the old volume, or I can boot normally onto the new volume.


Does anybody have any ideas about this? I'd like to know what happened, even though I do have a fix (if you call starting over from scratch a fix.)


Thanks.

MacBook Pro (Retina, 13-inch, Late 2013)

Posted on Aug 26, 2018 6:05 AM

Reply
Question marked as Best reply

Posted on Aug 26, 2018 11:27 AM

Seems like a hardware problem you are not going to resolve with key combination trickery.


I would take it for assessment. Let them tell you what is wrong and go from there.


In or out of warranty you can get a free over the counter 'Apple Service Diagnostics' test

https://www.apple.com/retail/geniusbar/

1 reply
Question marked as Best reply

Aug 26, 2018 11:27 AM in response to hollinsBob

Seems like a hardware problem you are not going to resolve with key combination trickery.


I would take it for assessment. Let them tell you what is wrong and go from there.


In or out of warranty you can get a free over the counter 'Apple Service Diagnostics' test

https://www.apple.com/retail/geniusbar/

Login black screen of death

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.