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User profile for user: stephen.dedalus
stephen.dedalus Author
User level: Level 1
13 points

Kernal panic: "Graphics firmware encountered an exception"

Hi all,


My computer has crashed, and restarted on its own, twice in the past week as a result of the same error (see below). Any recommendations would be greatly appreciated it!


Thank you,

SD


*** Panic Report ***

panic(cpu 0 caller 0xffffff8000c99785): "Graphics firmware encountered an exception: 0xd, from EIP = 0xfb57\n"@/Library/Caches/com.apple.xbs/Sources/GPUDriversIntel/GPUDriversIntel -10.36.19/Common/GLKernel/Intel/skl/sched3/IGGuC.cpp:800

Backtrace (CPU 0), Frame : Return Address

0xffffff91339b3c20 : 0xffffff800066c1c6

0xffffff91339b3c70 : 0xffffff8000795274

0xffffff91339b3cb0 : 0xffffff8000787544

0xffffff91339b3d20 : 0xffffff800061e1e0

0xffffff91339b3d40 : 0xffffff800066bc3c

0xffffff91339b3e70 : 0xffffff800066b9fc

0xffffff91339b3ed0 : 0xffffff8000c99785

0xffffff91339b3f30 : 0xffffff8000c97ef2

0xffffff91339b3f70 : 0xffffff8000c9752c

0xffffff91339b3fa0 : 0xffffff800061d557



BSD process name corresponding to current thread: kernel_task



Mac OS version:

17G65



Kernel version:

Darwin Kernel Version 17.7.0: Thu Jun 21 22:53:14 PDT 2018; root:xnu-4570.71.2~1/RELEASE_X86_64

Kernel UUID: 1AE5ACFD-3B6F-3D74-AD52-31F1430DBC6F

Kernel slide: 0x0000000000400000

Kernel text base: 0xffffff8000600000

__HIB text base: 0xffffff8000500000

System model name: MacBookPro13,1 (Mac-473D31EABEB93F9B)



System uptime in nanoseconds: 127836314368188

last loaded kext at 127715639516008: com.apple.driver.AppleMikeyHIDDriver 131 (addr 0xffffff7f8273e000, size 16384)

last unloaded kext at 122252926049081: com.apple.driver.AppleMikeyHIDDriver 131 (addr 0xffffff7f8273e000, size 8192)

loaded kexts:

com.apple.driver.AppleMikeyHIDDriver 131

com.apple.driver.AppleBluetoothMultitouch 92

com.apple.driver.AppleGraphicsDevicePolicy 3.20.13

com.apple.AGDCPluginDisplayMetrics 3.20.13

com.apple.driver.AudioAUUC 1.70

com.apple.driver.AppleHV 1

com.apple.iokit.IOUserEthernet 1.0.1

com.apple.iokit.IOBluetoothSerialManager 6.0.7f10

com.apple.driver.AGPM 110.23.37

com.apple.driver.ApplePlatformEnabler 2.7.0d0

com.apple.driver.X86PlatformShim 1.0.0

com.apple.driver.pmtelemetry 1

com.apple.driver.AppleUpstreamUserClient 3.6.5

com.apple.Dont_Steal_Mac_OS_X 7.0.0

com.apple.driver.AppleIntelSKLGraphics 10.3.6

com.apple.driver.AppleHDA 281.52

com.apple.driver.AppleBacklight 170.12.6

com.apple.driver.AppleThunderboltIP 3.1.1

com.apple.driver.AppleIntelPCHPMC 2.0.1

com.apple.driver.AppleOSXWatchdog 1

com.apple.driver.AppleSMCLMU 211

com.apple.driver.AirPort.BrcmNIC 1241.31.1a9

com.apple.driver.eficheck 1

com.apple.driver.AppleCameraInterface 6.01.2

com.apple.driver.AppleIntelSlowAdaptiveClocking 4.0.0

com.apple.driver.AppleIntelSKLGraphicsFramebuffer 10.3.6

com.apple.driver.AppleMCCSControl 1.5.5

com.apple.filesystems.autofs 3.0

com.apple.filesystems.apfs 748.51.0

com.apple.filesystems.hfs.kext 407.50.6

com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1

com.apple.BootCache 40

com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0

com.apple.AppleSystemPolicy 1.0

com.apple.driver.AppleTopCaseHIDEventDriver 133

com.apple.driver.AppleSmartBatteryManager 161.0.0

com.apple.driver.AppleACPIButtons 6.1

com.apple.driver.AppleRTC 2.0

com.apple.driver.AppleSMBIOS 2.1

com.apple.driver.AppleACPIEC 6.1

com.apple.driver.AppleAPIC 1.7

com.apple.nke.applicationfirewall 183

com.apple.security.TMSafetyNet 8

com.apple.security.quarantine 3

com.apple.driver.AppleGraphicsControl 3.20.13

com.apple.iokit.IOAVBFamily 680.2

com.apple.plugin.IOgPTPPlugin 680.15

com.apple.iokit.IOEthernetAVBController 1.1.0

com.apple.driver.AppleSSE 1.0

com.apple.driver.DspFuncLib 281.52

com.apple.kext.OSvKernDSPLib 526

com.apple.AppleGPUWrangler 3.20.13

com.apple.driver.AppleBacklightExpert 1.1.0

com.apple.iokit.IONDRVSupport 519.20

com.apple.driver.AppleHDAController 281.52

com.apple.iokit.IOHDAFamily 281.52

com.apple.iokit.IOAudioFamily 206.5

com.apple.vecLib.kext 1.2.0

com.apple.iokit.IOBluetoothHostControllerUARTTransport 6.0.7f10

com.apple.iokit.IOBluetoothHostControllerTransport 6.0.7f10

com.apple.driver.AppleIntelLpssUARTv1 3.0.60

com.apple.driver.AppleIntelLpssUARTCommon 3.0.60

com.apple.driver.AppleOnboardSerial 1.0

com.apple.iokit.IOSkywalkFamily 1

com.apple.iokit.IOSerialFamily 11

com.apple.iokit.IO80211Family 1200.12.2

com.apple.driver.mDNSOffloadUserClient 1.0.1b8

com.apple.driver.corecapture 1.0.4

com.apple.driver.X86PlatformPlugin 1.0.0

com.apple.driver.IOPlatformPluginFamily 6.0.0d8

com.apple.iokit.IOSlowAdaptiveClockingFamily 1.0.0

com.apple.AppleGraphicsDeviceControl 3.20.13

com.apple.iokit.IOAcceleratorFamily2 378.26

com.apple.iokit.IOSurface 211.15

com.apple.driver.AppleSMBusController 1.0.18d1

com.apple.iokit.IOGraphicsFamily 519.20

com.apple.kext.triggers 1.0

com.apple.filesystems.hfs.encodings.kext 1

com.apple.driver.AppleActuatorDriver 1404.4

com.apple.driver.AppleHIDKeyboard 205

com.apple.driver.AppleHSBluetoothDriver 133

com.apple.driver.IOBluetoothHIDDriver 6.0.7f10

com.apple.iokit.IOBluetoothFamily 6.0.7f10

com.apple.driver.AppleMultitouchDriver 1404.4

com.apple.driver.AppleInputDeviceSupport 1404.3

com.apple.driver.AppleHSSPIHIDDriver 53

com.apple.driver.AppleThunderboltDPInAdapter 5.5.5

com.apple.driver.AppleThunderboltDPAdapterFamily 5.5.5

com.apple.driver.AppleThunderboltPCIDownAdapter 2.1.3

com.apple.driver.AppleHPM 3.1.3

com.apple.driver.AppleIntelLpssI2CController 3.0.60

com.apple.driver.AppleHSSPISupport 53

com.apple.driver.AppleThunderboltNHI 4.7.2

com.apple.iokit.IOThunderboltFamily 6.7.8

com.apple.driver.AppleIntelLpssSpiController 3.0.60

com.apple.driver.AppleIntelLpssDmac 3.0.60

com.apple.iokit.IONVMeFamily 2.1.0

com.apple.driver.AppleIntelLpssI2C 3.0.60

com.apple.driver.AppleIntelLpssGspi 3.0.60

com.apple.driver.usb.AppleUSBXHCIPCI 1.2

com.apple.driver.usb.AppleUSBXHCI 1.2

com.apple.driver.usb.AppleUSBHostPacketFilter 1.0

com.apple.iokit.IOUSBFamily 900.4.1

com.apple.driver.AppleEFINVRAM 2.1

com.apple.driver.AppleEFIRuntime 2.1

com.apple.iokit.IOSMBusFamily 1.1

com.apple.iokit.IOHIDFamily 2.0.0

com.apple.security.sandbox 300.0

com.apple.kext.AppleMatch 1.0.0d1

com.apple.driver.DiskImages 480.60.1

com.apple.driver.AppleFDEKeyStore 28.30

com.apple.driver.AppleEffaceableStorage 1.0

com.apple.driver.AppleKeyStore 2

com.apple.driver.AppleUSBTDM 439.70.3

com.apple.driver.AppleMobileFileIntegrity 1.0.5

com.apple.iokit.IOUSBMassStorageDriver 140.70.2

com.apple.iokit.IOSCSIBlockCommandsDevice 404.30.2

com.apple.iokit.IOSCSIArchitectureModelFamily 404.30.2

com.apple.iokit.IOStorageFamily 2.1

com.apple.driver.AppleCredentialManager 1.0

com.apple.driver.KernelRelayHost 1

com.apple.iokit.IOUSBHostFamily 1.2

com.apple.driver.usb.AppleUSBCommon 1.0

com.apple.driver.AppleBusPowerController 1.0

com.apple.driver.AppleSEPManager 1.0.1

com.apple.driver.IOSlaveProcessor 1

com.apple.iokit.IOTimeSyncFamily 680.15

com.apple.iokit.IONetworkingFamily 3.4

com.apple.iokit.IOReportFamily 31

com.apple.driver.AppleACPIPlatform 6.1

com.apple.driver.AppleSMC 3.1.9

com.apple.iokit.IOPCIFamily 2.9

com.apple.iokit.IOACPIFamily 1.4

com.apple.kec.pthread 1

com.apple.kec.Libm 1

com.apple.kec.corecrypto 1.0



EOF

MacBook Pro (13-inch, Late 2016, 2 TBT3), macOS High Sierra (10.13.6)

Posted on Aug 27, 2018 9:24 AM

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Question marked as Best reply
User profile for user: raina_b22
raina_b22
User level: Community Specialist

Posted on Aug 28, 2018 12:41 PM

Hello stephen.dedalus,

After reviewing your post, it sounds like the computer has restarted on its own a couple times already. It looks like the report is saying the cause is a kernel panic. I would recommend you read this article and use it to help troubleshoot the issue. ​


Isolate hardware or software as the cause of the issue

To try to figure out if the issue is related to software or hardware, use the computer with a fresh installation of OS X on an external drive.

  1. Start the Mac from OS X Recovery.
    If a kernel panic still occurs when started from Recovery, there is likely a hardware issue. See the "Hardware troubleshooting" section below for additional information.
  2. Open Disk Utility and use "Repair Disk" on your Mac's internal hard drive (named Macintosh HD by default).

    Important: If Disk Utility is unable to repair the internal drive, you should back up your important data immediately and if possible, reformat the drive. Consider bringing the Mac to a Genius at an Apple Store or an Apple Authorized Service Provider for further diagnosis. Be sure to ask that, if the drive needs reformatting or replacing, they contact you about escalating your case to a special data recovery service. If you plan to visit an Apple Retail store, you can make a reservation (available in some countries and regions only).
  3. Connect an external drive with at least 10 GB of free space. Note: Make sure the external drive does not cause kernel panics, and is the only device on its USB, FireWire, or Thunderbolt port. Connecting the external drive and its cables to another Mac can help make sure the drive does not cause kernel panics.
  4. Install OS X on the external drive.
  5. Start up from the external drive.
  6. Use Software Update to install all updates until it reports "Your software is up to date."
  7. Don't install additional software on the external drive, but instead use the Apple applications to surf the web, view QuickTime movies, email, print, scan, and/or other activities. Continue using your Mac for the amount of time it would usually take for the issue to occur.
  8. If a panic occurs, select the "Hardware troubleshooting" section below to further diagnose the issue.
    If a panic does not occur, select the "Software troubleshooting" section below article to further diagnose the issue.

If your Mac spontaneously restarts or displays a message that it restarted or shut down because of a problem

​
Thank you for using Apple Support Communities. Have a nice day.
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1 reply
Question marked as Best reply
User profile for user: raina_b22
raina_b22
User level: Community Specialist

Aug 28, 2018 12:41 PM in response to stephen.dedalus

Hello stephen.dedalus,

After reviewing your post, it sounds like the computer has restarted on its own a couple times already. It looks like the report is saying the cause is a kernel panic. I would recommend you read this article and use it to help troubleshoot the issue. ​


Isolate hardware or software as the cause of the issue

To try to figure out if the issue is related to software or hardware, use the computer with a fresh installation of OS X on an external drive.

  1. Start the Mac from OS X Recovery.
    If a kernel panic still occurs when started from Recovery, there is likely a hardware issue. See the "Hardware troubleshooting" section below for additional information.
  2. Open Disk Utility and use "Repair Disk" on your Mac's internal hard drive (named Macintosh HD by default).

    Important: If Disk Utility is unable to repair the internal drive, you should back up your important data immediately and if possible, reformat the drive. Consider bringing the Mac to a Genius at an Apple Store or an Apple Authorized Service Provider for further diagnosis. Be sure to ask that, if the drive needs reformatting or replacing, they contact you about escalating your case to a special data recovery service. If you plan to visit an Apple Retail store, you can make a reservation (available in some countries and regions only).
  3. Connect an external drive with at least 10 GB of free space. Note: Make sure the external drive does not cause kernel panics, and is the only device on its USB, FireWire, or Thunderbolt port. Connecting the external drive and its cables to another Mac can help make sure the drive does not cause kernel panics.
  4. Install OS X on the external drive.
  5. Start up from the external drive.
  6. Use Software Update to install all updates until it reports "Your software is up to date."
  7. Don't install additional software on the external drive, but instead use the Apple applications to surf the web, view QuickTime movies, email, print, scan, and/or other activities. Continue using your Mac for the amount of time it would usually take for the issue to occur.
  8. If a panic occurs, select the "Hardware troubleshooting" section below to further diagnose the issue.
    If a panic does not occur, select the "Software troubleshooting" section below article to further diagnose the issue.

If your Mac spontaneously restarts or displays a message that it restarted or shut down because of a problem

​
Thank you for using Apple Support Communities. Have a nice day.
Reply

Kernal panic: "Graphics firmware encountered an exception"

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