User profile for user: Ellimac94
Ellimac94 Author
User level: Level 1
4 points

What is this Panic Report telling me?

My computer, a 13 inch Macbook Pro Touch Bar, froze and had to be restarted. Upon the restart, I received the option to send or ignore the report to Apple. I sent it and the description of the report is:


Anonymous UUID: 37A036B7-3715-E1B4-A02B-9A0B148D90D2



Mon Aug 27 15:55:49 2018



*** Panic Report ***

panic(cpu 0 caller 0xffffff8000c99785): "Graphics firmware encountered an exception: 0xd, from EIP = 0x10348\n"@/Library/Caches/com.apple.xbs/Sources/GPUDriversIntel/GPUDriversInte l-10.36.19/Common/GLKernel/Intel/kbl/sched3/IGGuC.cpp:800

Backtrace (CPU 0), Frame : Return Address

0xffffff811c62bc20 : 0xffffff800066c1c6

0xffffff811c62bc70 : 0xffffff8000795274

0xffffff811c62bcb0 : 0xffffff8000787544

0xffffff811c62bd20 : 0xffffff800061e1e0

0xffffff811c62bd40 : 0xffffff800066bc3c

0xffffff811c62be70 : 0xffffff800066b9fc

0xffffff811c62bed0 : 0xffffff8000c99785

0xffffff811c62bf30 : 0xffffff8000c97ef2

0xffffff811c62bf70 : 0xffffff8000c9752c

0xffffff811c62bfa0 : 0xffffff800061d557



BSD process name corresponding to current thread: kernel_task



Mac OS version:

17G65



Kernel version:

Darwin Kernel Version 17.7.0: Thu Jun 21 22:53:14 PDT 2018; root:xnu-4570.71.2~1/RELEASE_X86_64

Kernel UUID: 1AE5ACFD-3B6F-3D74-AD52-31F1430DBC6F

Kernel slide: 0x0000000000400000

Kernel text base: 0xffffff8000600000

__HIB text base: 0xffffff8000500000

System model name: MacBookPro14,2 (Mac-CAD6701F7CEA0921)



System uptime in nanoseconds: 885090321641983

last loaded kext at 882312761267758: com.apple.driver.usb.cdc.acm 5.0.0 (addr 0xffffff7f83af4000, size 57344)

last unloaded kext at 882678780913209: com.apple.driver.usb.cdc.ecm 5.0.0 (addr 0xffffff7f83ae8000, size 49152)

loaded kexts:

com.sophos.nke.swi 9.6.52

com.sophos.kext.oas 9.6.53

com.apple.driver.AppleHIDALSService 1

com.apple.driver.AudioAUUC 1.70

com.apple.driver.ApplePlatformEnabler 2.7.0d0

com.apple.driver.AGPM 110.23.37

com.apple.driver.X86PlatformShim 1.0.0

com.apple.filesystems.autofs 3.0

com.apple.driver.AppleUpstreamUserClient 3.6.5

com.apple.driver.AppleHDA 281.52

com.apple.driver.AppleGraphicsDevicePolicy 3.20.13

com.apple.AGDCPluginDisplayMetrics 3.20.13

com.apple.driver.AppleHV 1

com.apple.iokit.IOUserEthernet 1.0.1

com.apple.iokit.IOBluetoothSerialManager 6.0.7f10

com.apple.driver.AppleIntelKBLGraphics 10.3.6

com.apple.driver.pmtelemetry 1

com.apple.Dont_Steal_Mac_OS_X 7.0.0

com.apple.driver.AppleEmbeddedOSSupportHost 1

com.apple.driver.AppleIntelSlowAdaptiveClocking 4.0.0

com.apple.driver.eficheck 1

com.apple.driver.AppleIntelKBLGraphicsFramebuffer 10.3.6

com.apple.driver.AppleOSXWatchdog 1

com.apple.driver.AppleBacklight 170.12.6

com.apple.driver.AppleMCCSControl 1.5.5

com.apple.driver.AppleIntelPCHPMC 2.0.1

com.apple.driver.AppleThunderboltIP 3.1.1

com.apple.filesystems.apfs 748.51.0

com.apple.filesystems.hfs.kext 407.50.6

com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1

com.apple.BootCache 40

com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0

com.apple.AppleSystemPolicy 1.0

com.apple.driver.AppleTopCaseHIDEventDriver 133

com.apple.driver.AirPort.BrcmNIC 1241.31.1a9

com.apple.driver.AppleSmartBatteryManager 161.0.0

com.apple.driver.AppleACPIButtons 6.1

com.apple.driver.AppleRTC 2.0

com.apple.driver.AppleSMBIOS 2.1

com.apple.driver.AppleACPIEC 6.1

com.apple.driver.AppleAPIC 1.7

com.apple.nke.applicationfirewall 183

com.apple.security.TMSafetyNet 8

com.apple.security.quarantine 3

com.apple.driver.usb.cdc.ncm 5.0.0

com.apple.driver.usb.IOUSBHostHIDDevice 1.2

com.apple.driver.usb.AppleUSBiBridge 1.0

com.apple.driver.usb.cdc 5.0.0

com.apple.driver.usb.networking 5.0.0

com.apple.driver.usb.AppleUSBHostCompositeDevice 1.2

com.apple.driver.AppleUSBHostMergeProperties 1.2

com.apple.kext.triggers 1.0

com.apple.driver.DspFuncLib 281.52

com.apple.kext.OSvKernDSPLib 526

com.apple.driver.AppleGraphicsControl 3.20.13

com.apple.iokit.IOAVBFamily 680.2

com.apple.plugin.IOgPTPPlugin 680.15

com.apple.iokit.IOEthernetAVBController 1.1.0

com.apple.iokit.IOBluetoothHostControllerUARTTransport 6.0.7f10

com.apple.iokit.IOBluetoothHostControllerTransport 6.0.7f10

com.apple.driver.AppleSSE 1.0

com.apple.AppleGPUWrangler 3.20.13

com.apple.iokit.IOSlowAdaptiveClockingFamily 1.0.0

com.apple.driver.X86PlatformPlugin 1.0.0

com.apple.AppleGraphicsDeviceControl 3.20.13

com.apple.iokit.IOAcceleratorFamily2 378.26

com.apple.iokit.IOSurface 211.15

com.apple.driver.AppleHDAController 281.52

com.apple.iokit.IOHDAFamily 281.52

com.apple.iokit.IOAudioFamily 206.5

com.apple.vecLib.kext 1.2.0

com.apple.driver.AppleBacklightExpert 1.1.0

com.apple.iokit.IONDRVSupport 519.20

com.apple.driver.AppleSMBusController 1.0.18d1

com.apple.iokit.IOGraphicsFamily 519.20

com.apple.driver.IOPlatformPluginFamily 6.0.0d8

com.apple.driver.AppleIntelLpssUARTv1 3.0.60

com.apple.driver.AppleIntelLpssUARTCommon 3.0.60

com.apple.driver.AppleOnboardSerial 1.0

com.apple.iokit.IOSkywalkFamily 1

com.apple.iokit.IOSerialFamily 11

com.apple.filesystems.hfs.encodings.kext 1

com.apple.driver.AppleActuatorDriver 1404.4

com.apple.driver.AppleHIDKeyboard 205

com.apple.driver.AppleHSBluetoothDriver 133

com.apple.driver.IOBluetoothHIDDriver 6.0.7f10

com.apple.iokit.IOBluetoothFamily 6.0.7f10

com.apple.driver.AppleMultitouchDriver 1404.4

com.apple.driver.AppleInputDeviceSupport 1404.3

com.apple.driver.AppleHSSPIHIDDriver 53

com.apple.driver.AppleThunderboltDPInAdapter 5.5.5

com.apple.driver.AppleThunderboltDPAdapterFamily 5.5.5

com.apple.driver.AppleThunderboltPCIDownAdapter 2.1.3

com.apple.driver.AppleHPM 3.1.3

com.apple.driver.AppleIntelLpssI2CController 3.0.60

com.apple.driver.AppleHSSPISupport 53

com.apple.driver.AppleThunderboltNHI 4.7.2

com.apple.iokit.IOThunderboltFamily 6.7.8

com.apple.iokit.IO80211Family 1200.12.2

com.apple.driver.mDNSOffloadUserClient 1.0.1b8

com.apple.driver.corecapture 1.0.4

com.apple.driver.AppleIntelLpssSpiController 3.0.60

com.apple.driver.AppleIntelLpssDmac 3.0.60

com.apple.iokit.IONVMeFamily 2.1.0

com.apple.driver.AppleIntelLpssI2C 3.0.60

com.apple.driver.AppleIntelLpssGspi 3.0.60

com.apple.driver.usb.AppleUSBXHCIPCI 1.2

com.apple.driver.usb.AppleUSBXHCI 1.2

com.apple.driver.usb.AppleUSBHostPacketFilter 1.0

com.apple.iokit.IOUSBFamily 900.4.1

com.apple.driver.AppleEFINVRAM 2.1

com.apple.driver.AppleEFIRuntime 2.1

com.apple.iokit.IOSMBusFamily 1.1

com.apple.iokit.IOHIDFamily 2.0.0

com.apple.security.sandbox 300.0

com.apple.kext.AppleMatch 1.0.0d1

com.apple.driver.DiskImages 480.60.1

com.apple.driver.AppleFDEKeyStore 28.30

com.apple.driver.AppleEffaceableStorage 1.0

com.apple.driver.AppleKeyStore 2

com.apple.driver.AppleUSBTDM 439.70.3

com.apple.driver.AppleMobileFileIntegrity 1.0.5

com.apple.iokit.IOUSBMassStorageDriver 140.70.2

com.apple.iokit.IOSCSIBlockCommandsDevice 404.30.2

com.apple.iokit.IOSCSIArchitectureModelFamily 404.30.2

com.apple.iokit.IOStorageFamily 2.1

com.apple.driver.AppleCredentialManager 1.0

com.apple.driver.KernelRelayHost 1

com.apple.iokit.IOUSBHostFamily 1.2

com.apple.driver.usb.AppleUSBCommon 1.0

com.apple.driver.AppleBusPowerController 1.0

com.apple.driver.AppleSEPManager 1.0.1

com.apple.driver.IOSlaveProcessor 1

com.apple.iokit.IOReportFamily 31

com.apple.iokit.IOTimeSyncFamily 680.15

com.apple.iokit.IONetworkingFamily 3.4

com.apple.driver.AppleACPIPlatform 6.1

com.apple.driver.AppleSMC 3.1.9

com.apple.iokit.IOPCIFamily 2.9

com.apple.iokit.IOACPIFamily 1.4

com.apple.kec.pthread 1

com.apple.kec.Libm 1

com.apple.kec.corecrypto 1.0



EOF

Model: MacBookPro14,2, BootROM MBP142.0178.B00, 2 processors, Intel Core i5, 3.1 GHz, 8 GB, SMC 2.44f1

Graphics: Intel Iris Plus Graphics 650, Intel Iris Plus Graphics 650, Built-In

Memory Module: BANK 0/DIMM0, 4 GB, LPDDR3, 2133 MHz, 0x80CE, 0x4B3445364533303445422D45474347202020

Memory Module: BANK 1/DIMM0, 4 GB, LPDDR3, 2133 MHz, 0x80CE, 0x4B3445364533303445422D45474347202020

AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x171), Broadcom BCM43xx 1.0 (7.77.37.31.1a9)

Bluetooth: Version 6.0.7f10, 3 services, 27 devices, 1 incoming serial ports

Network Service: Wi-Fi, AirPort, en0

USB Device: USB 3.0 Bus

USB Device: iBridge

Thunderbolt Bus: MacBook Pro, Apple Inc., 33.1

Thunderbolt Bus: MacBook Pro, Apple Inc., 33.1


I don't understand what this means, nor what the issue was that caused my computer to seize and require a restart. I just need an explanation in layman's terms, if anybody can help me out! Thanks

MacBook Pro (13-inch, 2017, 4 TBT3), macOS High Sierra (10.13.6)

Posted on Aug 27, 2018 1:10 PM

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14 replies
User profile for user: Allan Eckert
Allan Eckert
User level: Level 9
79,566 points

Aug 27, 2018 4:49 PM in response to Ellimac94

In order to answer that question you need to follow the suggestion below and post the report. Afterward we will be able to analyze the report and tell you what else needs to be done.


I suggest you use the program created by Etresoft, a frequent contributor. It will provide a snapshot of your system which we can analyze to possibly determine the cause of your problem. Please use copy and paste as screen shots can be hard to read. On the screen with Options, please open Options and check the bottom 2 boxes before running. Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste into a reply. This will show what is running on your computer. No personal information is shown.


Etrecheck – System Information

Reply
User profile for user: Allan Eckert
Allan Eckert
User level: Level 9
79,566 points

Aug 27, 2018 1:25 PM in response to Ellimac94

Just in case you need a second opinion on the uninstalling of Sophos.


Sophos does absolute no useful function on a Mac. About the only thing it is good for causing problems.


Hopefully you will be able to get it uninstalled before it causes irreparable harm to the operating system.


To uninstall Sophos, follow instruction at Sophos Anti-Virus for Mac: How to uninstall - Sophos Community

Reply
User profile for user: Allan Eckert
Allan Eckert
User level: Level 9
79,566 points

Aug 27, 2018 1:30 PM in response to Ellimac94

It has been my experience when called in to help with Macs that are having problems, the installation of AV software can cause so many problems with the operating system that only solution is to reformat and reinstall the operating system again. It is a really nuisance but after the AV software has managed to corrupt it that is about the only solution to install it again.


This is not only true for Sophos but for just about all AV software. It is also true for cleanup software such as CleanMyMac also. They are all to be avoided.

Reply
User profile for user: Ellimac94
Ellimac94 Author
User level: Level 1
4 points

Aug 28, 2018 10:52 AM in response to Allan Eckert

Ok, here's a copy of what came from my hard drive scan...

EtreCheck version: 4.3.6 (4D041)

Report generated: 2018-08-28 13:31:59

Download EtreCheck from https://etrecheck.com

Runtime: 3:18

Performance: Good


Problem: No problem - just checking

Description:

Checking status of Hard Drive after removing Sophos Anti-Virus Software, which may have been responsible for my computer spontaneously freezing and crashing. After having Sophos uninstalled, my computer processed faster and I would like to check for any lasting damage.


Major Issues:

Anything that appears on this list needs immediate attention.


Time Machine backup out-of-date - The last Time Machine backup is over 10 days old.

Kernel panics - This system has experienced kernel panics. This could be a sign of hardware failure.


Minor Issues:

These issues do not need immediate attention but they may indicate future problems.


Heavy RAM usage - This machine is using a large amount of RAM.

Apps crashing - There have been numerous app crashes.

Clean up - There are orphan files that could be removed.

Unsigned files - There are unsigned software file installed. They appear to be legitimate but should be reviewed.

32-bit Apps - This machine has 32-bits apps that may have problems in the future.


Hardware Information:

MacBook Pro (13-inch, 2017, Four Thunderbolt 3 ports)

MacBook Pro Model: MacBookPro14,2

1 3.1 GHz Intel Core i5 (i5-7267U) CPU: 2-core

8 GB RAM - Not upgradeable

BANK 0/DIMM0 - 4 GB LPDDR3 2133 ok

BANK 1/DIMM0 - 4 GB LPDDR3 2133 ok

Battery: Health = Normal - Cycle count = 113


Video Information:

Intel Iris Plus Graphics 650 - VRAM: 1536 MB

Color LCD


Drives:

disk0 - APPLE SSD AP0256J 251.00 GB (Solid State - TRIM: Yes)

Internal PCI-Express 8.0 GT/s x4 NVM Express

disk0s1 - EFI [EFI] 315 MB

disk0s2 250.69 GB

disk1s1 - Macintosh HD (APFS) 250.69 GB (169.07 GB used)

disk1s2 - Preboot (APFS) [APFS Preboot] 250.69 GB (21 MB used)

disk1s3 - Recovery (APFS) [Recovery] 250.69 GB (519 MB used)

disk1s4 - VM (APFS) [APFS VM] 250.69 GB (2.15 GB used)


Mounted Volumes:

disk1s1 - Macintosh HD 250.69 GB (78.79 GB free)

APFS

Mount point: /


disk1s4 - VM [APFS VM] 250.69 GB (78.79 GB free)

APFS

Mount point: /private/var/vm


Network:

Interface en7: iPhone

Interface en0: Wi-Fi

802.11 a/b/g/n/ac

One IPv4 address

Interface en6: Bluetooth PAN

Interface bridge0: Thunderbolt Bridge

iCloud Quota: 2.60 GB available


System Software:

macOS High Sierra 10.13.6 (17G65)

Time since boot: About a day

System Load: 2.20 (1 min ago) 2.31 (5 min ago) 2.43 (15 min ago)


Security:

System Status
Gatekeeper Mac App Store and identified developers
System Integrity Protection Enabled


Unsigned Files:

Launchd: /Library/LaunchAgents/com.oracle.java.Java-Updater.plist

Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Java Updater.app/Contents/MacOS/Java Updater -bgcheck

Details: Exact match found in the whitelist - probably OK

Launchd: ~/Library/LaunchAgents/com.akamai.single-user-client.plist

Executable: ~/Applications/Akamai/netsession_mac

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchDaemons/com.adobe.fpsaud.plist

Executable: /Library/Application Support/Adobe/Flash Player Install Manager/fpsaud

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchDaemons/com.oracle.java.Helper-Tool.plist

Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Helper-Tool

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchDaemons/com.microsoft.office.licensing.helper.plist

Executable: /Library/PrivilegedHelperTools/com.microsoft.office.licensing.helper

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchAgents/org.chromium.chromoting.plist

Executable: /Library/PrivilegedHelperTools/org.chromium.chromoting.me2me.sh --run-from-launchd

Details: Exact match found in the whitelist - probably OK


32-bit Applications:

34 32-bit apps


Kernel Extensions:

/System/Library/Extensions

[Not Loaded] MicrosoftMouse.kext (8.2)


/System/Library/Extensions/MicrosoftMouse.kext/Contents/PlugIns

[Not Loaded] MicrosoftMouseBluetooth.kext (8.2)

[Not Loaded] MicrosoftMouseUSB.kext (8.2)


System Launch Agents:

[Not Loaded] 7 Apple tasks
[Loaded] 162 Apple tasks
[Running] 124 Apple tasks
[Other] One Apple task


System Launch Daemons:

[Not Loaded] 37 Apple tasks
[Loaded] 168 Apple tasks
[Running] 130 Apple tasks


Launch Agents:

[Running] com.rosettastone.rosettastonedaemon.plist (? fb2f5604 - installed 2015-07-13)
[Loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2018-07-18)
[Loaded] com.oracle.java.Java-Updater.plist (? d58bfe38 - installed 2018-07-07)
[Other] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a2 3d420d.plist (Adobe Systems, Inc. - installed 2018-02-13)
[Running] org.chromium.chromoting.plist (? 81572da9 - installed 2018-07-23)


Launch Daemons:

[Loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2018-02-13)
[Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2017-04-12)
[Loaded] com.apple.installer.osmessagetracing.plist (Apple - installed 2018-07-04)
[Other] com.adobe.fpsaud.plist (? 2afb3af7 - installed 2016-06-13)
[Loaded] com.microsoft.office.licensing.helper.plist (? 6d8cb30e - installed 2010-08-25)
[Loaded] com.oracle.java.Helper-Tool.plist (? e3fefdd2 - installed 2018-07-07)
[Loaded] com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2018-02-13)
[Loaded] com.google.keystone.daemon.plist (Google, Inc. - installed 2018-07-18)
[Loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2015-08-07)


User Launch Agents:

[Running] com.spotify.webhelper.plist (Spotify - installed 2018-08-03)
[Running] com.hp.devicemonitor.plist (HP Inc. - installed 2018-08-27)
[Running] com.hp.productresearch.plist (HP Inc. - installed 2018-08-27)
[Running] com.akamai.single-user-client.plist (? 0 - installed 2018-05-10)
[Other] com.adobe.ARM.***.plist (? 0 - installed 2013-08-26)


User Login Items:

iTunesHelper Application (Apple - installed 2018-07-11)

(/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

AdobeResourceSynchronizer Application (Adobe Systems, Inc. - installed 2017-11-17)

(/Applications/Adobe Reader.app/Contents/Support/AdobeResourceSynchronizer.app)

HP Product Research SMLoginItem (HP Inc. - installed 2018-08-03)

(/Library/Printers/hp/Utilities/HPPU Plugins/ProductImprovementStudy.hptask/Contents/Helpers/HP Product Research Manager.app/Contents/Library/LoginItems/HP Product Research.app)

HP Device Monitor SMLoginItem (HP Inc. - installed 2018-08-03)

(/Library/Printers/hp/Frameworks/HPDeviceMonitoring.framework/Versions/1.0/Help ers/HP Device Monitor Manager.app/Contents/Library/LoginItems/HP Device Monitor.app)


Internet Plug-ins:

JavaAppletPlugin: (installed 2018-08-06)

o1dbrowserplugin: (installed 2015-12-15)

AdobePDFViewerNPAPI: (installed 2018-08-16)

FlashPlayer-10.6: (installed 2016-06-23)

iPrint: (installed 2009-09-15)

Silverlight: (installed 2016-07-31)

QuickTime Plugin: (installed 2018-07-17)

Flash Player: (installed 2016-06-23)

googletalkbrowserplugin: (installed 2015-12-11)

SharePointBrowserPlugin: (installed 2017-04-12)

AdobePDFViewer: (installed 2018-08-16)

DirectorShockwave: (installed 2013-06-27)


User Internet Plug-ins:

Unity Web Player: (installed 2015-05-19)

WebEx64: (installed 2017-03-30)


3rd Party Preference Panes:

Akamai NetSession Preferences (installed 2018-04-17)

Flash Player (installed 2016-06-13)

Java (installed 2018-08-06)

Microsoft Mouse (installed 2016-09-15)


Time Machine:

Skip System Files: No

Mobile backups: No

Auto backup: Yes

Volumes being backed up:

Macintosh HD: Disk size: 250.69 GB - Disk used: 171.90 GB

Destinations:

J****B [Local] (Last used)

Total size: 4.00 TB

Total number of backups: 6

Oldest backup: 2017-09-20 00:19:20

Last backup: 2018-04-09 09:15:25


Top Processes by CPU:

Process (count) Source % of CPU Location
WindowServer Apple 15
com.apple.Safari.SafeBrowsing.Service Apple 14
kernel_task Apple 11
callservicesd Apple 9
Google Chrome Helper (17) Google, Inc. 8


Top Processes by Memory:

Process (count) Source RAM usage Location
Google Chrome Helper (17) Google, Inc. 2.13 GB
kernel_task Apple 878 MB
Google Chrome Google, Inc. 296 MB
MTLCompilerService (16) Apple 197 MB
mdworker (6) Apple 191 MB


Top Processes by Network Use:

Process Source Input Output Location
mDNSResponder Apple 15 MB 645 KB
identityservicesd Apple 1 MB 1 MB
biometrickitd Apple 144 KB 222 KB
remoting_me2me_host Google, Inc. 74 KB 213 KB
apsd Apple 70 KB 114 KB


Top Processes by Energy Use:

Process (count) Source Energy (0-100) Location
WindowServer Apple 5
Google Chrome Helper (17) Google, Inc. 5
callservicesd Apple 4
avconferenced Apple 3
FaceTimeNotificationCenterService Apple 2


Virtual Memory Information:

Available RAM 1.71 GB
Free RAM 17 MB
Used RAM 6.29 GB
Cached files 1.69 GB
Swap Used 67 MB


Software Installs (past 30 days):

Name Version Install Date
Any-Make DVD Ripper 3.9.17 2018-07-31
Chrome Remote Desktop Host 69.0.3497 2018-08-06
Java 8 Update 181 1.0 2018-08-06
Adobe Acrobat Reader DC (18.011.20058) 18.011.20058 2018-08-16
Evernote 7.4 2018-08-16
Gatekeeper Configuration Data 153 2018-08-27


Clean up:

~/Library/LaunchAgents/com.adobe.ARM.***.plist

/Applications/Adobe Reader.app/Contents/MacOS/Updater/Adobe Reader Updater Helper.app/Contents/MacOS/Adobe Reader Updater Helper

Executable not found


Diagnostics Information (past 7 days):

2018-08-27 16:38:13 xartstorageremoted Crash (34 times)

/usr/libexec/xartstorageremoted

daemon should not be running on this platform


2018-08-27 15:55:49 Kernel Panic (2 times)

3rd party kernel extensions:

com.sophos.nke.swi 9.6.52

com.sophos.kext.oas 9.6.53



End of report

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User profile for user: Grant Bennet-Alder
Grant Bennet-Alder
User level: Level 10
141,685 points

Aug 28, 2018 12:26 PM in response to Ellimac94

You do not appear to have attached your Time Machine backup drive since April 9 2018.


If you choose to connect your backup drive only from time-to-time, try to do so at least every-other day, at minimum. Otherwise, it may take several hours of computation just to decide what needs to be backed up, before any files are transferred.


If you connect it more often, it will be complete in a matter of minutes. This is beach it can 'take the shortcut' by using a system data structure called the File System Event Store -- a list of what folders have changed recently.

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