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Cost for replacing a hard drive on a 2015 iMac (5K, Fusion Drive)

My hard drive is irrevocably corrupted. It's probably a software issue, but the corruption is so bad that it can't be booted into recovery mode.


Does anyone know what a basic hard disk replacement would cost for a 2015 iMac? (The 5K version with a Fusion Drive) Literally, I just want a ballpark cost for replacing the drive. Apple is completely and totally unhelpful and refuses to even give out ballpark figures for such things.


Does anyone know the ballpark cost? Also, does anyone know what it would cost to replace it with an SSD?

MacBook Pro, OS X Yosemite (10.10.5)

Posted on Aug 28, 2018 9:35 AM

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Posted on Aug 28, 2018 8:40 PM

Not to be snarky here, but this was an "Apple Authorized Service Provider!!!" whom I scheduled using the Apple website. They were either incompetent, scammy, or both.


I don't fully understand the nature of the OSX recovery boot scheme, but attempts to boot to Internet Recovery Mode or to an OSX USB boot stick try to query a part of the original disk that was corrupted and induced a kernel panic. However, I was able to boot up using a USB Ubuntu live distro, which worked fine. From there I wiped the disk. Then Internet Recovery Mode worked fine, and I re-partitioned the disk and restored from backup no problem.


Long story short, deep level disk corruption can apparently sometimes interfere with the normal mode of operations that macOS uses to boot from recovery media. A non-mac operating system will ignore the disk entirely and boot the machine just fine. From there, the disks can be accessed as simple attached devices. Then a completely wiped disk will be ignored by recovery mode without issue.

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Aug 28, 2018 8:40 PM in response to rkaufmann87

Not to be snarky here, but this was an "Apple Authorized Service Provider!!!" whom I scheduled using the Apple website. They were either incompetent, scammy, or both.


I don't fully understand the nature of the OSX recovery boot scheme, but attempts to boot to Internet Recovery Mode or to an OSX USB boot stick try to query a part of the original disk that was corrupted and induced a kernel panic. However, I was able to boot up using a USB Ubuntu live distro, which worked fine. From there I wiped the disk. Then Internet Recovery Mode worked fine, and I re-partitioned the disk and restored from backup no problem.


Long story short, deep level disk corruption can apparently sometimes interfere with the normal mode of operations that macOS uses to boot from recovery media. A non-mac operating system will ignore the disk entirely and boot the machine just fine. From there, the disks can be accessed as simple attached devices. Then a completely wiped disk will be ignored by recovery mode without issue.

Oct 12, 2018 5:49 AM in response to wildgunman

Interesting. Until reading your post I was ready to reply that you probably had more than the bad hard drive going on. Since booting from the net should not touch the disk, and if it did it should not cause anything but a simple error message indicating that the HDD is bad.

But if you eventually were able to boot using Linux and fix the problem at the software level it disproves this theory. IMO this is a major flaw in programming on Apple’s side of the house. Shish!

Aug 28, 2018 5:34 PM in response to wildgunman

Well I believe the HD is corrupt and it is not likely a software problem. As far as the cost, if you take it to your local Apple Store they will replace the original drive with the same type of drive. However, if you locate an Apple Authorized Service Provider in your area that opens up more options. You can replace the HD with a SSD which provides several benefits and one downside. The downside is the cost per GB for SSD's is higher than a HD, however the performance increase and reliability increase IMHO over rides the downside.


If you do consider the SSD option, contact OWC (www.macsale.com) and they can provide a complete kit which is recommended. Then take the kit to your local Apple Authorized Service Provider and have them install it for you. Cost for labor varies, the kit will depend on the capacity SSD you have installed.


By the way, DO NOT take it to a PC repair shop. Only take it to an Apple Store or Apple Authorized Service Provider!!!


Good luck.

Aug 28, 2018 9:54 AM in response to wildgunman

Before giving up on your hard drive, make sure you've tried bother macOS Recovery options. One method relies on booting from a separate recovery partition on your hard drive. The other option, although slower, boots from the cloud. To boot from the cloud hold down Option-Command-R instead of just Command-R like you may have tried earlier.


About macOS Recovery - Apple Support


How to reinstall macOS - Apple Support


The boot time can take several minutes depending on the speed of your internet connection. Once booted, run Disk Utility on your hard drive, then if it checks out OK go ahead and try reinstalling the OS, or if you don't need the data on it go ahead and erase the drive before installing Mac OS.


Please let us know whether these steps allow you to access your hard drive.

Aug 28, 2018 10:10 AM in response to iCare

It appears as though the hard drive is corrupted on some deep fundamental level. As far as I can tell cloud recovery mode still touches something on the hard drive that induces a kernel panic before it can attempt to remotely boot the OS. The same goes for Target Disk Mode with a USB installer. I asked tech support and they told me there's nothing for it except to take it in, since the drive cannot be manually wiped without cracking the computer open.


Taking the computer into the Apple Store for repair is a waking nightmare, and they never tell me anything I don't already know. I just want to know roughly what its going to cost before I do it.

Aug 28, 2018 10:17 AM in response to wildgunman

Interesting. I haven't seen that before. Can you confirm that you have disconnected all peripherals other than the keyboard and mouse? If not, disconnect all peripherals and try again.


As far as pricing for a replacement drive, the cost to replace the drive will vary widely depending on what type of device you choose (Apple hard drive, non-Apple hard drive, non-Apple SSD), and the labor charged by the service provider that installs it. Obviously any ballpark figure will vary widely, and I don't feel confident in any guess I might make. An internet search for 3.5" hard drives will give you a starting point for pricing of the storage devices you are interested in.

Aug 28, 2018 10:29 AM in response to iCare

I will try. I actually need to re-confirm some of this myself. I took it to an authorized Apple repair shop, and the tech ran the basic diagnostic set and swore that the hard disk was just "bad" because it would panic before initiating recovery mode or target disk mode every time it "touched the hard drive". She was so ready to jump the gun and so oddly un-knowledgable about the boot process that I just asked to take the computer back.


I'm going to try it again when I get home later today. As I mentioned its possible that she's just incompetent or she's lying to me.


Here's a technical question that you can perhaps answer for me. To what extent does an iMac need to interface with the original existing internal hard disk in order to boot? I know in a typical Windows/Linux oriented Intel architecture, the system is fully capable of just ignoring certain internal core disks at the bios level. I had assumed this was the case here. Am I wrong?

Aug 28, 2018 5:11 PM in response to iCare

No, it fails outright. It will kernel panic immediately out of target disk mode after selecting a bootable USB. Attempting internet recovery via Option-Command-R will connect to the internet, begin the initial download process, complete, drop into the "black on white Apple" boot screen and then kernel panic again.


Whatever is going on, the normal built in subroutines for coaxing the system back out of its failstate do not work.

Aug 28, 2018 9:07 PM in response to wildgunman

There is more than 1 Apple Authorized Service Provider in the world, please don't make a generalization based on 1 experience. The one I deal with in my area is incredibly professional, fair and does excellent work. If you don't like the one you went to then look for another. If you are in a large metropolitan area, chances are there is more than 1.


Good luck to you.

Aug 29, 2018 6:13 AM in response to woodmeister50

This is what I thought, but the Apple tech insisted otherwise. It‘s admittedly weird that Apple’s own external boot proceedure would be interfered with by the software state of the existing hard disk, but it doesn’t logically follow that the disk necessarily had a bad physical sector. And to be clear, the tech basically told me that remote wiping the disk was not possible.

Cost for replacing a hard drive on a 2015 iMac (5K, Fusion Drive)

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