crash of service worker: safari

Question

crash of service worker: safari

I have often this problem when I launch Safari on my macbook. Anyone could help me? Thank you 🙂

Process: com.apple.WebKit.WebContent [11013]

Path: /System/Library/Frameworks/WebKit.framework/Versions/A/XPCServices/com.apple.We bKit.WebContent.xpc/Contents/MacOS/com.apple.WebKit.WebContent

Identifier: com.apple.WebKit.WebContent

Version: 13605 (13605.3.8)

Build Info: WebKit2-7605003008000000~1

Code Type: X86-64 (Native)

Parent Process: ??? [1]

Responsible: Safari [9019]

User ID: 501

Date/Time: 2018-08-30 12:05:28.493 +0200

OS Version: Mac OS X 10.13.6 (17G65)

Report Version: 12

Anonymous UUID: 118FD1C7-CD42-330F-34EA-2866B8A34E76

Sleep/Wake UUID: 3EE29A43-E90C-46A1-95D6-BEF82CD48FB4

Time Awake Since Boot: 70000 seconds

Time Since Wake: 170 seconds

System Integrity Protection: enabled

Crashed Thread: 7 WebCore: Worker

Exception Type: EXC_BAD_ACCESS (SIGSEGV)

Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000000

Exception Note: EXC_CORPSE_NOTIFY

Termination Signal: Segmentation fault: 11

Termination Reason: Namespace SIGNAL, Code 0xb

Terminating Process: exc handler [0]

VM Regions Near 0:

-->

__TEXT 000000010f47c000-000000010f47e000 [ 8K] r-x/rwx SM=COW w [/System/Library/Frameworks/WebKit.framework/Versions/A/XPCServices/com.apple.W ebKit.WebContent.xpc/Contents/MacOS/com.apple.WebKit.WebContent]

MacBook Pro with Retina display, macOS High Sierra (10.13.6), null

Posted on Aug 30, 2018 3:22 AM

Reply

Answer 1

Eric Root

Level 10

684,567 points

Aug 30, 2018 6:37 AM in response to alefromteramo

If the log won’t post, try posting it here and provide a link in a reply Pastebin

Try setting up another admin user account to see if the same problem continues. If Back-to-My Mac is selected in System Preferences, the Guest account will not work. The intent is to see if it is specific to one account or a system wide problem. This account can be deleted later. Please post if this worked or not.

Isolating an issue by using another user account

If the problem is still there, try booting into the Safe Mode using your normal account. Disconnect all peripherals except those needed for the test. Shut down the computer and then power it back up after waiting 10 seconds. Immediately after hearing the startup chime, hold down the shift key and continue to hold it until the gray Apple icon and a progress bar appear. The boot up is significantly slower than normal. This will reset some caches, forces a directory check, and disables all startup and login items, among other things. When you reboot normally, the initial reboot may be slower than normal. If the system operates normally, there may be 3rd party applications which are causing a problem. Try deleting/disabling the third party applications after a restart by using the application un-installer or by using the developer’s uninstall instructions. For each disable/delete, you will need to restart if you don't do them all at once. Please post if this worked or not.

Safe Mode - About

Safe Mode Startup – El Capitan. also Sierra

If it works in the Safe Mode, try running this program when booted normally and then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor. Please use copy and paste as screen shots can be hard to read. Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste into a reply. This will show what is running on your computer. No personal information is shown. You can run the report for free at least once, but if you run it several times, at some point it will ask you to pay a license fee.

Etrecheck – System Information

Reply

Answer 2

Eric Root

Level 10

684,567 points

Aug 30, 2018 7:24 AM in response to alefromteramo

Did Safari work in another admin account? In the Safe Mode?

Try going to Safari/Preferences/WebSites and disabling the BlueStacks plugin. Quit reopen Safari and test.

Most posters recommend not using cleaning programs. They can destroy normal computer operations.

CleanMyMac 2 uninstall

Check for any remaining associated files using these programs.

EasyFind – Spotlight Replacement

Find Any File

Reply

Answer 3

Aug 30, 2018 6:56 AM in response to Eric Root

EtreCheck version: 4.3.6 (4D041)

Report generated: 2018-08-30 14:07:57

Download EtreCheck from https://etrecheck.com

Runtime: 3:05

Performance: Good

Problem: Apps are crashing

Description:

service worker crash

Major Issues: None

Minor Issues:

These issues do not need immediate attention but they may indicate future problems.

Clean up - There are orphan files that could be removed.

Unsigned files - There are unsigned software file installed. They appear to be legitimate but should be reviewed.

Hardware Information:

MacBook Pro (Retina, 13-inch, Late 2013)

MacBook Pro Model: MacBookPro11,1

1 2,4 GHz Intel Core i5 (i5-4258U) CPU: 2-core

8 GB RAM - Not upgradeable

BANK 0/DIMM0 - 4 GB DDR3 1600 ok

BANK 1/DIMM0 - 4 GB DDR3 1600 ok

Battery: Health = Normal - Cycle count = 628

Video Information:

Intel Iris - VRAM: 1536 MB

Color LCD

Drives:

disk0 - APPLE SSD SM0256F 251.00 GB (Solid State - TRIM: Yes)

Internal PCI 5.0 GT/s x2 Serial ATA

disk0s1 3 KB

disk0s2 - EFI (MS-DOS FAT32) [EFI] 210 MB

disk0s3 250.14 GB

disk1s1 - Macintosh HD (APFS) 250.14 GB (184.06 GB used)

disk1s2 - Preboot (APFS) [APFS Preboot] 250.14 GB (22 MB used)

disk1s3 - Recovery (APFS) [Recovery] 250.14 GB (519 MB used)

disk1s4 - VM (APFS) [APFS VM] 250.14 GB (3.22 GB used)

disk0s4 - Recovery HD (Journaled HFS+) 650 MB

Mounted Volumes:

disk0s4 - Recovery HD 650 MB (79 MB free)

Journaled HFS+

Mount point: /Volumes/Recovery HD

disk1s1 - Macintosh HD 250.14 GB (62.18 GB free)

APFS

Mount point: /

disk1s4 - VM [APFS VM] 250.14 GB (62.18 GB free)

APFS

Mount point: /private/var/vm

Network:

Interface HUAWEIMobile-Modem: HUAWEIMobile-Modem

Interface en0: Wi-Fi

802.11 a/b/g/n/ac

One IPv4 address

Interface bridge0: Thunderbolt Bridge

Interface en3: Ethernet Adaptor (en3)

Interface en6: AX88x72A

Interface en7: USB 10/100/1000 LAN

Interface en8: iPhone

Interface en4: Bluetooth PAN

One IPv4 address

iCloud Quota: 4.86 GB available

System Software:

macOS High Sierra 10.13.6 (17G65)

Time since boot: About 4 days

System Load: 2.11 (1 min ago) 1.74 (5 min ago) 1.72 (15 min ago)

Security:

System	Status
Gatekeeper	Mac App Store and identified developers
System Integrity Protection	Enabled

Unsigned Files:

Launchd: ~/Library/LaunchAgents/com.BlueStacks.AppPlayer.Service.plist

Executable: /Applications/BlueStacks.app/Contents/MacOS/bstservice Android