Your request produced an error. [newNullResponse] in AppStore

Question

Your request produced an error. [newNullResponse] in AppStore

Hi guys,

I´m having an issue downloading textwrangler from the AppStore.

What happens on Appstore:

1. Click on "get"

2. Window comes up that says: "Please click Billing Info to approve your billing information for use in the iTunes Store. If you cancel you will not be able to buy until you have approved your billing information."

3. Click on "Billing info"

4. Your request produced an error.

[newNullResponse]

My billing info is Ok.

Anybody know whats going on? Most apps ask me to upgrade my OS before I can use them. Need the fix!

Thanks

MacBook Pro, iOS 10, 10.11.6 (15G22010)

Posted on Aug 30, 2018 6:27 AM

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Answer 1

Top-ranking reply

Eric Root

Level 10

685,311 points

Aug 30, 2018 9:30 AM in response to samuel.menezes

Do you have access to another Mac where you can log into iTunes and verify your billing information?

Try setting up another admin user account to see if the same problem continues. Please post back on whether or not this worked. Also try the Safe Mode. Please post back on whether or not this worked.

Isolating an issue by using another user account

Safe Mode - About

If it works in the Safe Mode, try running this program when booted normally and then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor. Please use copy and paste as screen shots can be hard to read. Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste into a reply. This will show what is running on your computer. No personal information is shown.

Etrecheck – System Information

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Your request produced an error. [newNullResponse] in AppStore

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