iPhone went blank
My iPhone suddenly went blank. It will not restart. iTunes will not find it to do a restore? Ideas?
iMac, OS X Mavericks (10.9.1)
My iPhone suddenly went blank. It will not restart. iTunes will not find it to do a restore? Ideas?
iMac, OS X Mavericks (10.9.1)
Try a forced restart of your device, following the steps provided in the first chapter of this guide:
If your iPhone, iPad, or iPod touch won't turn on or is frozen - Apple Support
If nothing changes, have that device inspected at your most convenient Apple Store or Authorized Service Provider: Apple - Find Locations - Location Selector
Regards
Giulio
Try a forced restart of your device, following the steps provided in the first chapter of this guide:
If your iPhone, iPad, or iPod touch won't turn on or is frozen - Apple Support
If nothing changes, have that device inspected at your most convenient Apple Store or Authorized Service Provider: Apple - Find Locations - Location Selector
Regards
Giulio
Forced restart not working, screen remains blank. When plugged into charger, white screen with apple logo appears for about 2 seconds, then nothing. There is no charging indicator when plugged in but the screen appears to be a dark blue, almost black. Unplug and the screen goes solid black.
Sorry about that.
At this point, as already suggested in my previous reply, make an appointment at an Apple Store. They will check your device and give you all the available options.
Regards
Giulio
iPhone went blank