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I cannot log into my iMessage account. I only have the "jabber" and I don't know what that means. I want to change my security questions but I used all of my entries. I also cannot change my out-of-date rescue email as a result. Please help!

I really appreciate the help!


I cannot log into my iMessage account. I only have the "jabber" and I don't know what that means. I want to change my security questions but I used all of my entries. I also cannot change my out-of-date rescue email as a result. Please help!


I recently also had my gmail account hacked, so not so great. 😟 >:(((((


Please help!!


p.s. I don't know what my iOS system is (maybe around 10-11 ish)

MacBook Air, I am not great with tech. Help!

Posted on Aug 30, 2018 11:46 AM

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Posted on Aug 30, 2018 12:33 PM

Messages - if you go to Messages/Preferences/Accounts and click the + sign at the bottom, can you add a Messages account?


Reference the security questions, what do you mean by you have used all your entries? What happens when you try to change your rescue email? If you go to the link below and click the edit button, can you make the changes? If you can't, what happens when you try?


Apple ID - Manage


Apple ID Password Change



What to do after you change your Apple ID or password - Apple Support I suggest doing this before you change your Apple ID or password.

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Question marked as Best reply

Aug 30, 2018 12:33 PM in response to Veronica_1972

Messages - if you go to Messages/Preferences/Accounts and click the + sign at the bottom, can you add a Messages account?


Reference the security questions, what do you mean by you have used all your entries? What happens when you try to change your rescue email? If you go to the link below and click the edit button, can you make the changes? If you can't, what happens when you try?


Apple ID - Manage


Apple ID Password Change



What to do after you change your Apple ID or password - Apple Support I suggest doing this before you change your Apple ID or password.

I cannot log into my iMessage account. I only have the "jabber" and I don't know what that means. I want to change my security questions but I used all of my entries. I also cannot change my out-of-date rescue email as a result. Please help!

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