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No iPod to Win7 Laptop Connection

When I updated iTunes, it crashed:

User uploaded file

104MB dump file is available. When I run iTunes diagnostics I get this:

User uploaded file User uploaded file

And this ("iTunes Diagnostics.rtf"):

Microsoft Windows 7 x64 Home Premium Edition Service Pack 1 (Build 7601)
Sony Corporation VPCSE13FX
iTunes 12.8.0.150
FairPlay 2.13.25
iPod Updater Library 12.0
Apple Mobile Device 11.4.1.46
Apple Mobile Device Driver 1.67.0.0
Bonjour 3.1.0.1 (333.18)
Gracenote SDK 3.06.1.3084
Gracenote MusicID 3.06.1.3084
Gracenote Submit 3.06.1.3084
Gracenote DSP 3.06.1.3084
iTunes Serial Number 000000000A7960FC
Current user is an administrator.
The current local date and time is 2018-08-31 11:48:02.
iTunes is not running in safe mode.
WebKit accelerated compositing is disabled.
HDCP is not supported.
Core Media is supported.
Video Display Information
Advanced Micro Devices, Inc., AMD Radeon HD 7400M Series
ATI Technologies Inc., Intel(R) HD Graphics 3000
**** Runtime Libraries ****
c:\windows\system32\msvcp140.dll: 14.10.25008.0
c:\windows\system32\vcruntime140.dll: 14.10.25008.0
c:\windows\system32\ucrtbase.dll: 10.0.14393.2247
c:\windows\system32\msvcr100.dll: 10.0.40219.325
c:\windows\system32\msvcp100.dll: 10.0.40219.325
c:\windows\system32\msvcr120.dll: 12.0.21005.1
c:\windows\system32\msvcp120.dll: 12.0.21005.1
**** External Plug-ins Information ****
No external plug-ins installed.
Bonjour service 3.1.0.1 (333.18) is currently running.
**** Device Connectivity Tests ****
iPodService 12.8.0.150 (x64) is currently running.
Apple Mobile Device Service 423.50.301.4 is currently running.
iTunesHelper 12.8.0.150 is currently running.
Universal Serial Bus Controllers:
Renesas Electronics USB 3.0 Host Controller. Device is working properly.
Intel(R) 6 Series/C200 Series Chipset Family USB Enhanced Host Controller - 1C26. Device is working properly.
Intel(R) 6 Series/C200 Series Chipset Family USB Enhanced Host Controller - 1C2D. Device is working properly.
No FireWire (IEEE 1394) Host Controller found.
Most Recent Devices Not Currently Connected:
iPod touch (6th generation) running firmware version 11.4
Serial Number: CCQWF0PQGGNL
iPhone 4 (GSM) running firmware version 7.1.2
Serial Number: 7W037GT8A4S
**** Device Sync Tests ****
No iPod, iPhone, or iPad found.
I tried to update one of the driver files as specified in an Apple help screen:
User uploaded file
I can "see" the device, but only the DCIM folder (no music):
User uploaded file
User uploaded file

At the very least, I'd like to manipulate the music files from the connected laptop.


Can you help?

iPod touch, iOS 11.4, null

Posted on Aug 31, 2018 9:26 AM

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No iPod to Win7 Laptop Connection

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