iTunes will not play on my Windows 10 PC

Question

Level 1

14 points

iTunes will not play on my Windows 10 PC

Problem: iTunes will not play music or music videos on my PC. It will not play from the Apple store or library. Slider and timer does not work. Press play button and it indicates that the song should be playing and will show it paused when pressed again even though nothing has played.

OS: Win 10 Home version 1803, 64 bit

Realtek sound

Attempted solutions:

1. Checked sound devices, drivers, controls for my PC including using the included OS troubleshooting.

2. Checked for updates for OS, iTunes and sound system.

3. Uninstalled iTunes and reinstalled.

I've been fighting with this problem for a while and have had no luck. While iTunes will not play on my PC, there is no problems with it playing on my iPhone. There are no problems syncing my phone and PC.

Any suggestions would be appreciated. Thanks.

null-OTHER, Windows 10

Posted on Sep 3, 2018 8:57 PM

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Answer 1

Top-ranking reply

turingtest2

Level 10

278,395 points

Sep 26, 2018 8:57 AM in response to Bluegoose_2

Use Edit > Preferences > Playback and look at the entry for Play Audio Using. This will normally be set to either Direct Sound or Windows Audio Session. Changing to the other setting may help. If not set back and try once more. If neither setting works see the second box in Troubleshooting issues with iTunes for Windows updates. I suggest a direct download from Apple over the Microsoft Store version.

tt2

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Answer 2

Giacecco

Level 1

20 points

Sep 23, 2018 6:41 AM in response to Bluegoose_2

I had the same problem, until I realised that Symantec Endpoint Protection, running on my laptop (controlled my employer), was killing all iTunes attempts to use IPv6. I could not change SEP's configuration, but realised that I could turn off IPv6 following the instructions at https://medium.com/@JockDaRock/disabling-ipv6-on-network-adapter-windows-10-5fad 010bca75 , and now iTunes is working again.

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Answer 3

xWRL

Level 1

4 points

Nov 11, 2018 9:45 AM in response to Bluegoose_2

Here's a solution that works for me every time: https://support.microsoft.com/en-us/help/972034/how-to-reset-the-hosts-file-back -to-the-default I say "every time" because I need to use this fix often, almost weekly.

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Answer 4

Feb 3, 2019 1:04 AM in response to astride208

Go to Settings > Network & Internet > Wi-Fi > Change adapter option > Right Click on the one you are using > Properties > Double click on IPv4 > Obtain DNS automatically...

Also verify that any VPN you are using isn't changing your DNS to Google ones.

It solved my problem

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Answer 5

Bluegoose_2 Author

Level 1

14 points

Oct 14, 2018 4:52 PM in response to Bluegoose_2

Problem is solved as of 14 October. Seems the problem wasn't with my PC. I had an update from Apple that came in today and that fixed my issue. NOTHING I tried with my laptop had any effect in correcting the problem until this update popped up. Can't help but wonder how many others have had this problem and frustration. Anyway, thanks to those who responded and offered ideas on solutions.

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Answer 6

Feb 3, 2019 12:59 AM in response to Bluegoose_2

Please verify that in your network adapter settings, your DNS is not set to Google DNS .

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Answer 7

Feb 9, 2019 9:43 PM in response to Patty_Drum_Drum

Sorry, I meant I agree with xWRL...I misread who posted the changing of the hosts file idea. It happens every time Windows 10 is updated.

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Answer 8

turingtest2

Level 10

278,395 points

Nov 11, 2018 10:14 AM in response to xWRL

Your hosts file shouldn't be changing unexpectedly. Perhaps you have some malware? 😕

tt2

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Answer 9

jayheyd

Level 1

9 points

Dec 14, 2018 11:11 AM in response to Bluegoose_2

all method tested, but don't

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Answer 10

turingtest2

Level 10

278,395 points

Dec 14, 2018 12:37 PM in response to jayheyd

See my earlier post.

tt2

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Answer 11

turingtest2

Level 10

278,395 points

Jan 23, 2019 2:34 AM in response to NiceeB

You're welcome. 🙂

tt2

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Answer 12

Jan 25, 2019 1:07 AM in response to Bluegoose_2

If the iTunes can not play music or videos on Windows PC, there must be something wrong with the iTunes App. Here is a video to fix iTunes issues.

[Link Edited by Host]

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Answer 13

Feb 9, 2019 9:40 PM in response to xWRL

I agree with Bluegoose_2, this connection issue happens every time Microsoft updates Windows 10. I too am now redoing my hosts file almost weekly and it is very annoying.

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Answer 14

Bluegoose_2 Author

Level 1

14 points

Sep 23, 2018 11:55 AM in response to Giacecco

Hi,

Thanks for the response. I tried the suggested fix you supplied with no result. Issue is still the same. One needs to keep in mind, my laptop will not play ANY iTunes music, neither from my phone nor from any files currently from my account. All updates have been successfully installed on both devices. Audio plays fine for all other applications. There is one thing you mentioned in your response and that is the comment about having Endpoint. I did, at some time back, install this on my laptop thinking it would provide a more advanced system of protection for my PC. It was more of a pain than anything else and has since been uninstalled. iTunes hasn't played in some time and I can't say for sure when it stopped nor can I say it stopped when dealing with Endpoint. I do remember reading something somewhere that stated Endpoint cannot be fully uninstalled without going into the registry and deleting it manually there. It was a very in depth process and I never attempted it. I never felt it was necessary but I certainly may be wrong.

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Answer 15

NiceeB

Level 1

4 points

Jan 22, 2019 7:20 PM in response to turingtest2

I know this is from a couple of months ago, but seriously thank you. You just saved me a lot of frustration!!

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